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Windows 7: Random Hard Crash when audio files are played

09 Dec 2011   #1

Windows 7 Home Premium 64bit (sp1)
Random Hard Crash when audio files are played

So, I built a new pc a week ago and have been having some technical issues with it. I am running windows 7 home premium (sp1) on an asus m5a99x mobo, which has the realtek alc-892 audio chip as its on-board sound.
Its pretty random when I get a crash, but it seems to only happens when I am playing audio, whether it be windows media player or a game or vlc. It is always a hard crash where I cant ctrl-alt-del and i dont get a BSOD. The audio will get distorted or turn off and the mouse and become unresponsive. As for the random part, sometimes i can get away with up to 6 hours of audio use before the crash; the music played overnight once, but sometimes its right when I go into a game or WMP.
The events viewer has no recollection of crash stats, so it just shows my hard reboot as a kernel power error 41. I have tried these things with no apparent change: updating BIOS, updating South Bridge, installing k-lite codec packs (both x86 and x64), uninstalling realtek to run windows audio only, updating realtek, using older drivers for realtek, reinstalling mobo cd, and a few more.
The funny thing is, if I dont use audio everything works fine. I disable realtek hd in devices and I can run it forever. Just no sound. I use my pc for recording in my studio and really want to get it up and running, so I can continue to make music. Thanks for the help!

My System SpecsSystem Spec
09 Dec 2011   #2

Windows 7 Home Premium x64

I've been having the exact same problems you describe- random hard crashes that only seem to happen when playing audio, and no amount of fiddling about with drivers will fix it. Sometimes they happen only after a minute or so, sometimes I can have audio going all day and no problems. But it's only ever with audio.
It could be the sound card. I have a different mobo (Asus p8z68-v) but it has the same on-board sound card. I'm thinking of buying a cheap usb sound card, see if that works. I've read in other forums it fixed some other realtek related crashes (Battlefield 3 crashes with realtek). Might try that in a couple of days if no one posts any other fixes. I'll make sure to post my results.
My System SpecsSystem Spec
29 Dec 2012   #3

Windows 7 Home Premium 64bit (sp1)

Hi, I solved the crashes by buying a dedicated pci soundcard and completely disabling the onboard realtek audio card and driver.
My System SpecsSystem Spec

21 Nov 2014   #4

Windows 7 Ultimate x64

Hi to every one.

I've tryed too many things about the bug reported before by many, many people in the whole web, like WereSock & Howey55 exactly did.

Drivers, explorer.exe, registry, .inf & .sys re-write/modify, bios upgrades, clean install, new hard drives, new ssd's, change on board video for agp, or pci-express, etc.etc.. I've read more than 150 web pages searching for a real solution, but...

The unique solution is a pci, or usb sound card.... WHY?????????

I'm really interested to find THE REAL CAUSE of this bug, & later share the solution with the world, who wants to colaborate? Everyone is extremely welcome!

My System SpecsSystem Spec

 Random Hard Crash when audio files are played

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