New
#1
Can't start up my computer. (Driver problems, BSOD, other problems)
Hi
I hope I'm placing this in the right section, if not, then could someone tell me where to put it and I'll post it again.
I've got a Samsung RV510 laptop with Windows 7 HP 64 bit.
About 2 weeks ago, I was watching a Youtube video, had Spotify and Facebook open too, and my computer suddenly went all BSOD on me.
I turned it off and on again. It came up with a message like 'A problem has occurred whilst loading up your computer, what would you like to do?' I chose 'launch startup repair', which takes a couple seconds, then I choose the other option of 'start Windows normally'. I could get onto Safe Mode. Sometimes it would say 'Operating System not found.'
The computer will then load normally and I can be on it fine.
However, I then started to get Norton Confidential and Shockwave Flash crashes in Google Chrome. I disabled Norton Confidential and thus didn't get that error anymore. Shockwave Flash however did still occur as disabling it means I can't watch Youtube videos and do some other stuff. Sometimes my screen would go blank, and it looks like Chrome refreshed itself due to some problem.
I then used Norton Power Eraser (I have Norton Internet Security 2011 otherwise, and I did many live updates and scans to see if there was anything there, but nothing) to see if there were any problems. It came up with one file that was a possible threat which was msvcrt.dll so I did as it recommended and deleted it. I restarted the computer and now I can't it won't go past the Windows logo without freezing.
I had some start-up error in the past (a few months ago) and I was sent two CDs to correct the problem and they worked. One CD was labelled 'Windows 7 HP 64bit' and the other was 'Samsung RV510 Driver Disc'. I got this laptop, via the disability students allowance, from a company. I haven't contacted the company yet about this problem, but I will be doing so very shortly, because if all else fails, I'm just going to try and get this laptop replaced as I'm not 100% happy with it.
I have put in both CDs in, the driver one doesn't do anything, but the Windows 7 HP 64bit one does. It asks me if I want to continue with the thingy, so I press a button to continue. It tries to fix the start-up, but fails. It says that 'a recent hardware or software change might be the cause'. Then tells me to insert the installation disc and do some other things, but I don't have that disc. The company could give that to me.
It also says 'File: CLASSPNP.SYS Status: 0xc0000098 Info: Windows failed to load because a required file is missing, or corrupt.' This is most likely the msvcrt.dll one I deleted.
I really regret doing all this myself and I should have asked for help sooner.
Can someone please help me? I would really appreciate it.
EDIT: I managed to get onto a 'Windows Memory Diagnostics Tool' memory problem check from having the Windows 7 CD in.