BSOD playing APB: Reloaded, error 0x00000116

ShiningLizard · 11 Dec 2011

Hey guys, hoping you can help me with this one. I've been googling the past couple of days and have found several people having this problem, but with no conclusive fix.

Basically, I've just started playing APB: Reloaded via Steam, and every time I play it I get no further than say 20 minutes before it freezes, the sound freaks out and starts making a weird looping sequences of buzzes, and the graphics on-screen get replacedeither by weird red/blue blobs or just simply go green. It does not respond to CTRL+ALT+DEL or any other button presses, and I have to power cycle the machine. Windows will then tell me that it has just recovered from a blue screen upon logging back in.

According to BlueScreenView, the errors are usually caused by dxgkrnl.sys, dxgmms1.sys or nvlddmkm.sys.

I've attempted to debug this myself but I can't seem to get the symbols right so it doesn't output properly. I was wondering if one of you kind gentleman could have a look at it for me and suggest a fix.

I have tried the following in an attempt to fix it:

- Updated BIOS
- Updated graphics & audio drivers
- reinstalled DirectX 11

But no good.

System Specs:

Windows 7 Home Premium SP1 x64 (Retail)
ASUS P5QL-CM motherboard
Intel Core 2 Quad 2.5GHz Q8300
4GB DDR2 RAM
1TB Samsung SATA HDD
NVIDIA Geforce GTS 250 1GB graphics card

No overclocking or any other sort of modification has been done. I've had the PC in this state with no changes made since November 2009.

Many thanks in advance.

panais · 11 Dec 2011

Hi.

Update the Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities

Download and install Driver Sweeper

Download the most recent software\driver for your NVIDIA

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper,choose only NVIDIA-Display and clean,restart in normal mode.

Install the new ati software\driver,restart.

Update DirectX

Run the nvidia-video-card-test post here the results.

Update all these old software\drivers.

Code:

lirsgt.sys        fffff880`0a79b000    fffff880`0a7a8000    0x0000d000    0x404a2c1d    06-Mar-04 9:53:01 μμ                        
Afc.sys        fffff880`0fff7000    fffff880`10000000    0x00009000    0x44b48d24    12-Jul-06 7:48:20 πμ                        
lmimirr.sys        fffff880`06ce0000    fffff880`06ce7000    0x00007000    0x461c108d    11-Apr-07 12:32:45 πμ                        
RaInfo.sys        fffff880`0a7a8000    fffff880`0a7af000    0x00007000    0x477e818a    04-Jan-08 8:57:14 μμ                        
VMNetSrv.sys        fffff880`06cbb000    fffff880`06cd0000    0x00015000    0x478defe1    16-Jan-08 1:52:01 μμ                        
LMIRfsDriver.sys        fffff880`0a7af000    fffff880`0a7c2000    0x00013000    0x487b7e50    14-Jul-08 6:26:56 μμ                        
atksgt.sys        fffff880`0a743000    fffff880`0a792000    0x0004f000    0x48fc384e    20-Oct-08 9:50:38 πμ                        
UltraMonUtility.sys        fffff880`0a6c3000    fffff880`0a6cc000    0x00009000    0x491cd006    14-Nov-08 3:10:30 πμ                        
sncduvc.SYS        fffff880`023a6000    fffff880`023aea80    0x00008a80    0x495894f2    29-Dec-08 11:14:26 πμ                        
vmm.sys        fffff880`040b0000    fffff880`040fd000    0x0004d000    0x49db5462    07-Apr-09 3:25:54 μμ                        
GEARAspiWDM.sys        fffff880`06cae000    fffff880`06cbb000    0x0000d000    0x4a1151c0    18-May-09 2:17:04 μμ

How to find and update software\drivers? Read HERE.

Finish and post back.

ShiningLizard · 15 Dec 2011

Thanks for that panais. Apologies for the delay; only just got chance to run the GPU tests.

Unfortunately I've tried all of that and the error persists. I did the OCCT tests and got no errors both on stress test and memory test.

And more suggestions?

panais · 15 Dec 2011

Upload the new minidumps.

ShiningLizard · 15 Dec 2011

Sure thing, find attached.

panais · 16 Dec 2011

You didn't update anything from what i suggest in my first reply!

Udate the Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
Download and install Driver Sweeper

Download the most recent software\driver for your NVIDIA

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper,choose only NVIDIA-Display and clean,restart in normal mode.

Install the new ati software\driver,restart.

Update DirectX

Run the nvidia-video-card-test post here the results.

Update all these old software\drivers.

Code:

lirsgt.sys        fffff880`0a79b000    fffff880`0a7a8000     0x0000d000    0x404a2c1d    06-Mar-04 9:53:01 μμ                        
Afc.sys        fffff880`0fff7000    fffff880`10000000    0x00009000     0x44b48d24    12-Jul-06 7:48:20 πμ                        
lmimirr.sys        fffff880`06ce0000    fffff880`06ce7000    0x00007000     0x461c108d    11-Apr-07 12:32:45 πμ                        
RaInfo.sys        fffff880`0a7a8000    fffff880`0a7af000    0x00007000     0x477e818a    04-Jan-08 8:57:14 μμ                        
VMNetSrv.sys        fffff880`06cbb000    fffff880`06cd0000    0x00015000     0x478defe1    16-Jan-08 1:52:01 μμ                        
LMIRfsDriver.sys        fffff880`0a7af000    fffff880`0a7c2000     0x00013000    0x487b7e50    14-Jul-08 6:26:56 μμ                        
atksgt.sys        fffff880`0a743000    fffff880`0a792000    0x0004f000     0x48fc384e    20-Oct-08 9:50:38 πμ                        
UltraMonUtility.sys        fffff880`0a6c3000    fffff880`0a6cc000     0x00009000    0x491cd006    14-Nov-08 3:10:30 πμ                        
sncduvc.SYS        fffff880`023a6000    fffff880`023aea80    0x00008a80     0x495894f2    29-Dec-08 11:14:26 πμ                        
vmm.sys        fffff880`040b0000    fffff880`040fd000    0x0004d000     0x49db5462    07-Apr-09 3:25:54 μμ                        
GEARAspiWDM.sys        fffff880`06cae000    fffff880`06cbb000     0x0000d000    0x4a1151c0    18-May-09 2:17:04 μμ

How to find and update software\drivers? Read HERE.

Finish and post back.

ShiningLizard · 17 Dec 2011

Ah, my apologies. I missed that.

I can't find that Asus ATK0110 ACPI Utility anywhere- where am I to find that so I can remove it?

yowanvista · 18 Dec 2011

Remove any software which uses the Tages Sa copy protection software, the driver dates back to 2004 and isn't even compatible with Windows 7

Uninstall any Arcsoft software(multimedia related) and LogMeIn software. Those are outdated

Information

Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005)

Code:

ASACPI.sys        fffff880`0f235000    fffff880`0f23d000    0x00008000    0x42476c4c    28/03/2005 06:30:36

ShiningLizard · 18 Dec 2011

Thanks for the help guys.

I've managed to update/remove all but the following:

lirsgt.sys
sncduvc.sys
GEARAspiWDM.sys

Anyone know how I can do this?

I know lirsgt.sys relates to copyright protection but how am I to know what software it applies to so I can remove it?

EDIT: So far it is still crashing, but is not creating minidumps anymore.

yowanvista · 19 Dec 2011

lirsgt.sys might be used by some pre-2008 Games or Software.

EDIT: So far it is still crashing, but is not creating minidumps anymore.

Use a Clean startup configuration to diagnose any conflicts.
Troubleshoot Application Conflicts by Performing a Clean Startup