BSOD only at restart/shutdown

hmm, I am having trouble locating the directory for agent.exe

just wanted to provide an update and get your thoughts:

I think I have isolated the cause to my networking card. I ran a third party DMP software reader, and all of the errors were the same:


Bugcheck code: 0x76(0x0, 0xfffffa800e0e5b30, 0x2, 0x0)
Error: Process has locked pages
Description: NT kernel & system
Bug check description: This bug check indicates that a driver failed to release locked pages after an I/O operation, or that it attempted to unlock pages that were already unlocked. The crash took place in the windows kernel.


I checked online to see if people had similar errors, found many, in particular, found one user who linked it to his networking card, same make and model as mine: Killer Xeno Pro

As a test, I removed the drivers for the network card, then launched a pc game for 10 mins, then proceeded to shut down the machine, upon which there was NO BSOD.

However, during the reboot, I received a BSOD shortly after windows started, which was something that has not occurred before.

Every reboot afterwards also resulted in BSOD, with me not even being able to get into Windows. Luckily, I had a back up disc, so I was able to boot from that, and when back at desktop, I was able to run system restore and restored system to before driver was deleted, so now system is operating with out BSOD at startup.

Unfortunately, I do not have any spare NICs available, but I will invest in a cheaper Intel card as I believe this should eliminate the BSODs.

Based on the situations above,does this sound like it could be the problematic driver?

Thanks

capobello said:

just wanted to provide an update and get your thoughts:

I think I have isolated the cause to my networking card. I ran a third party DMP software reader, and all of the errors were the same:


Bugcheck code: 0x76(0x0, 0xfffffa800e0e5b30, 0x2, 0x0)
Error: Process has locked pages
Description: NT kernel & system
Bug check description: This bug check indicates that a driver failed to release locked pages after an I/O operation, or that it attempted to unlock pages that were already unlocked. The crash took place in the windows kernel.


I checked online to see if people had similar errors, found many, in particular, found one user who linked it to his networking card, same make and model as mine: Killer Xeno Pro

As a test, I removed the drivers for the network card, then launched a pc game for 10 mins, then proceeded to shut down the machine, upon which there was NO BSOD.

However, during the reboot, I received a BSOD shortly after windows started, which was something that has not occurred before.

Every reboot afterwards also resulted in BSOD, with me not even being able to get into Windows. Luckily, I had a back up disc, so I was able to boot from that, and when back at desktop, I was able to run system restore and restored system to before driver was deleted, so now system is operating with out BSOD at startup.

Unfortunately, I do not have any spare NICs available, but I will invest in a cheaper Intel card as I believe this should eliminate the BSODs.

Based on the situations above,does this sound like it could be the problematic driver?

Thanks

Its possible. Just curious that agent.exe was running in every single crash. You might want to run mawarebytes to ensure agent.exe isnt malware.

got it, I will run malwarebytes tonight, I believe I am due for one...

Still having trouble locating agent.exe as well, did searches on the C drive and results came up with nothing

capobello said:

got it, I will run malwarebytes tonight, I believe I am due for one...

Still having trouble locating agent.exe as well, did searches on the C drive and results came up with nothing

Had you googled it you would have seen it is game related

agent.exe - Google Search

I did google it yesterday, and came across an article discussing as much...

I deleted the beta software, and everything seems to have been corrected, I did a shutdown/restart after a game launch and there was no BSOD...

I will attempt again tonight, but I think the issue has been corrected, once confirmed, I will mark as solved...

Thanks again for all your assistance!

capobello said:

I did google it yesterday, and came across an article discussing as much...

I deleted the beta software, and everything seems to have been corrected, I did a shutdown/restart after a game launch and there was no BSOD...

I will attempt again tonight, but I think the issue has been corrected, once confirmed, I will mark as solved...

Thanks again for all your assistance!

Good luck and let us know if you need help

problem has been corrected, removal of agent.exe has stopped all BSODs, closing this one out as solved!

Thanks

capobello said:

problem has been corrected, removal of agent.exe has stopped all BSODs, closing this one out as solved!

Thanks

Good luck


Ken