BSOD after obtaining 3 recovery discs from HP, now im worried

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  1. Posts : 39
    Windows 7 64-bit
       #1

    BSOD after obtaining 3 recovery discs from HP, now im worried


    I am running a HP G62 435DX Laptop with AMD Turion II P540 dual core processor, have received multiple blues screens and lockups so i did a reinstall to factory condition, still got blue screens, HP said that my extra recovery D Drive was probably infected with malware which i disagreed with so they sent me the 3 dvds to reinstall everything and it was running good for a day then 2 freezes and tonight first BSOD, no message but i am gonna include the dump file, I have a feeling that my memory may have dust in there or is not seated right but I have not opened the laptop yet. HP says if I open it they will not replace it if it is bad. I really need a response here please, Its windows 7 64 bit OS and i just installed all the windows updates available, I probably shouldnt have installed the optional ones, but i did. I hope you can read this dump file if notg please let me know.
    HELP!!
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    djmeznyc said:
    I am running a HP G62 435DX Laptop with AMD Turion II P540 dual core processor, have received multiple blues screens and lockups so i did a reinstall to factory condition, still got blue screens, HP said that my extra recovery D Drive was probably infected with malware which i disagreed with so they sent me the 3 dvds to reinstall everything and it was running good for a day then 2 freezes and tonight first BSOD, no message but i am gonna include the dump file, I have a feeling that my memory may have dust in there or is not seated right but I have not opened the laptop yet. HP says if I open it they will not replace it if it is bad. I really need a response here please, Its windows 7 64 bit OS and i just installed all the windows updates available, I probably shouldnt have installed the optional ones, but i did. I hope you can read this dump file if notg please let me know.
    HELP!!
    IF IT IS UNDER WARRANTY DONT OPEN IT.

    It may very well be infected. Before you go any further download Malwarebytes and run it

    Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


    Also since this one crash log appears to point to an OS file please run a system file check


    Run a system file check to verify and repair your system files.
    To do this type cmd in search, then right click to run as administrator, then
    SFC /SCANNOW

    It may need to be run up to three times before successful
    Let us know the results from the report at the end.
    Read here for more information SFC /SCANNOW Command - System File Checker

      My Computer


  3. Posts : 39
    Windows 7 64-bit
    Thread Starter
       #3

    thanks yes it is under warranty but wouldnt malware be gone if i just reinstalled yesterday with the 2 windows 7 dvds and the driver dvd i will let you know what happens after i run a sfc again, thanks for response. PS I have microsoft security essentials so should i still run malwarebytes?
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    djmeznyc said:
    thanks yes it is under warranty but wouldnt malware be gone if i just reinstalled yesterday with the 2 windows 7 dvds and the driver dvd i will let you know what happens after i run a sfc again, thanks for response
    Depends on how you installed it. If you did not format the drive the malware can easily be present.

    If you did, it may still be present in the MBR (master Boot Record). Better safe than sorry.
      My Computer


  5. Posts : 39
    Windows 7 64-bit
    Thread Starter
       #5

    reboot while running sfc


    okay well i know i formatted the drive so i think it is hardware but just to be sure im running malware bytes and sfc /scannow again it just rebooted to a black screen while i was trying to run it last time, anyway heres the zipped file from the griff program i downloaded on this site...
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    djmeznyc said:
    okay well i know i formatted the drive so i think it is hardware but just to be sure im running malware bytes and sfc /scannow again it just rebooted to a black screen while i was trying to run it last time, anyway heres the zipped file from the griff program i downloaded on this site...
    You cant run both at the same time.

    What were the malwarebytes results?

    SFC ?
      My Computer


  7. Posts : 39
    Windows 7 64-bit
    Thread Starter
       #7

    no i know that, no problems found at all, i am now running sfc again, then i will do a full scan with Microsoft security essentials, but i really think its something like dust build up inside, dirty memory contacts, or a loose connection inside i wish i could go inside man. I am A+ certified but i never saw this before
      My Computer


  8. Posts : 39
    Windows 7 64-bit
    Thread Starter
       #8

    sfc did not find any integrity violations, malwarebytes also found nothing, i will go to sleep and call hp tmw
      My Computer


  9. Posts : 28,845
    Win 8 Release candidate 8400
       #9

    djmeznyc said:
    sfc did not find any integrity violations, malwarebytes also found nothing, i will go to sleep and call hp tmw
    Good luck
      My Computer


  10. Posts : 39
    Windows 7 64-bit
    Thread Starter
       #10

    okay I have ran all the scans and there are no problems found, i got another blue screen today so here is the dump for that and the other 2 bsods i got today and yesterday... please tell me what the last 2 said...
      My Computer


 
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