multiple BSOD USB bugcode USB devices not being used


  1. mikeyz123
    Posts : 2
    Windows 7 Home Premium 64bit
       New #1

    multiple BSOD USB bugcode USB devices not being used


    I seem to have a bug in the USB drivers or such that I need help with analyzing. I have tried deleting the USB drivers and letting the system update the driver. I am rather a newbie at system diagnostics but somewhat proficient at computers so hopefully with your help I can iron this problem out. Thanks very much ahead of time

    HP dm4 laptop
    Intel i5
    4GB RAM
    Toshiba 500GB HD
    Last edited by mikeyz123; 05 Jul 2012 at 17:28. Reason: left out specs
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  3. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #2

    You have both Norton Internet Security and AVG installed. Please remove one or the other and see if your system is then stable.


    Having two security programs that accomplish the same tasks can cause conflicts/freezes/hangs/crashes/etc. due to them using the same system resources simultaneously. If you had tried to remove one prior to installing the other, it may be that remnants remain and you should contact support for that product to get it properly removed now.
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  4. mikeyz123
    Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Results!


    I removed Norton and I also did infcache delete after deleting all USB drivers in the device manager. Seems to be working fine now. Thanks for your quick response writhziden! :)
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  6. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #4

    No problem. When you are confident the problem is solved, let us know and also mark the thread solved. :)


    Glad you found the USB tutorial: USB Driver - General Fix for Problems

    Nice work!
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