BSOD : System Service Exception


  1. socker
    Posts : 4
    Windows 7 Home Premium 64bit
       New #1

    BSOD : System Service Exception


    Hi,

    As the thread title says, this isn't the first time I've encountered this problem. However I was sick of having various blue screens and computer crashes I decided to do a fresh Windows installation on a brand new hard drive. Basically, I installed everything i need from the previous hard disk. I didn't do a backup just took out those files i need and changed to a new hard drive. Everything was working fine until i got the blue screen. I updated everything from windows update except service pack 1 as it keeps giving me errors. I'm unsure if it's due to hardware or driver issue. Please take a look and give me some advice. Thanks!

    Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Win7 - an OEM or full retail version? Full Retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? ~2 years? - What is the age of OS installation (have you re-installed the OS?) Fresh
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    socker said:
    Hi,

    As the thread title says, this isn't the first time I've encountered this problem. However I was sick of having various blue screens and computer crashes I decided to do a fresh Windows installation on a brand new hard drive. Basically, I installed everything i need from the previous hard disk. I didn't do a backup just took out those files i need and changed to a new hard drive. Everything was working fine until i got the blue screen. I updated everything from windows update except service pack 1 as it keeps giving me errors. I'm unsure if it's due to hardware or driver issue. Please take a look and give me some advice. Thanks!

    Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original installed OS on the system? Win7 - an OEM or full retail version? Full Retail - OEM = came pre-installed on system - Full Retail = you purchased it from retailer - What is the age of system (hardware)? ~2 years? - What is the age of OS installation (have you re-installed the OS?) Fresh
    Well you took the problem from the old system to this one when you installed Norton on it. It is the cause of them

    I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
    http://us.norton.com/support/kb/web_...080710133834EN

    Microsoft Security Essentials - Free Antivirus for Windows


    You should also update to SP-1 asap.


    Learn how to install Windows 7 Service Pack 1 (SP1)
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  4. socker
    Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Wow thanks for the quick reply! Okay I'll uninstall Norton for a few days and see how thing goes. And SP-1 was successful after the 3rd attempt.

    Thanks again!
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    socker said:
    Wow thanks for the quick reply! Okay I'll uninstall Norton for a few days and see how thing goes. And SP-1 was successful after the 3rd attempt.

    Thanks again!
    Good luck and let us know if you need help
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