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Windows 7: BSOD NTFS.SYS Page Fault In Nonpaged Area

21 Dec 2011   #1
shifter313

Windows 7 Home Premium 64bit
 
 
BSOD NTFS.SYS Page Fault In Nonpaged Area

Hi Everyone,

I got an HP laptop in September and have had a problems with the system fan within a month. Got the battery replaced for the fan and now I'm having a number of BSOD's. From watching videos online, startup and shutdown, to installing updates. They are happening everywhere.

Best Buy told me to do a completely erase everything. So I used the OEM / system recovery on the laptop and started off fresh, but I'm still getting same BSOD's.

I purchased a new laptop in hopes of selling this one, however, my new one was stolen yesterday. So, I'm back to trying to work with this one and figuring out the BSOD's

HP Pavilion dv6 Notebook
AMD A8-3500M APU with Radeon HD Graphics 1.50 GHz
6GB Memory
Windows 7 Home Premium 64bit


I've attached the BSOD's. There are quite a number of them ranging from October, none in November (because using other laptop), then the most recent BSOD's today.

Thanks for any help.


My System SpecsSystem Spec
.
21 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

You uploaded the application instead of the data. Please try this method instead.



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
21 Dec 2011   #3
shifter313

Windows 7 Home Premium 64bit
 
 

Here are the .dmp files. Hope it's right.
My System SpecsSystem Spec
.

22 Dec 2011   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by shifter313 View Post
Here are the .dmp files. Hope it's right.
First and most obvious is your Symantec.

I do notice Symantec which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
22 Dec 2011   #5
shifter313

Windows 7 Home Premium 64bit
 
 

Awesome...I'll give that a go and see how it works.
My System SpecsSystem Spec
22 Dec 2011   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by shifter313 View Post
Awesome...I'll give that a go and see how it works.


Good Luck
My System SpecsSystem Spec
22 Dec 2011   #7
shifter313

Windows 7 Home Premium 64bit
 
 

Well, the laptop was working fine last night... until I shut down. Got another BSOD during shut down.
My System SpecsSystem Spec
22 Dec 2011   #8
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by shifter313 View Post
Well, the laptop was working fine last night... until I shut down. Got another BSOD during shut down.

Related to you CCC.exe. I would remove and re-install just the driver.
My System SpecsSystem Spec
Reply

 BSOD NTFS.SYS Page Fault In Nonpaged Area




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