BSOD STOP Error 0x0000001E

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  1. Posts : 18
    windows 7 home premium x64
       #1

    BSOD STOP Error 0x0000001E


    Hello, I have been having a bsod every few days and its been really frustrating. i was hoping to get some help. dmp files are attached. this computer was running fine for the several months since i put it together and suddenly this starts happening. Im running windows 7 home premium.
      My Computer


  2. Posts : 18
    windows 7 home premium x64
    Thread Starter
       #2

    please help
      My Computer


  3. Posts : 18
    windows 7 home premium x64
    Thread Starter
       #3

    anyone?
      My Computer


  4. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #4

    Hi Mbox, welcome to 7F! :)

    Your minidmp points to a game file Tropico4.exe, and how long have you had Steam installed?
    Some systems can not tolerate it.

    Also the file nvlddmkm.sys, could be causing you trouble.
    See: nVidia BSOD nvlddmkm.sys - Vista Hardware Devices for a possible fix.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: 0000000000000000, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.
    
    FAULTING_IP: 
    +0
    00000000`00000000 ??              ???
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x1E
    
    PROCESS_NAME:  Tropico4.exe
    
    CURRENT_IRQL:  2
    
    EXCEPTION_RECORD:  fffff88002f93338 -- (.exr 0xfffff88002f93338)
    ExceptionAddress: fffff800030cab65 (nt!ExpInterlockedPopEntrySListFault16)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    TRAP_FRAME:  fffff88002f933e0 -- (.trap 0xfffff88002f933e0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ff00001f8a970002 rbx=0000000000000000 rcx=fffff88002f64b80
    rdx=00fffa8009210891 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800030cab65 rsp=fffff88002f93570 rbp=fffff88002f64b80
     r8=00fffa8009210890  r9=fffff80003056000 r10=fffff88002f64b80
    r11=fffff88002f93701 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na po nc
    nt!ExpInterlockedPopEntrySListFault16:
    fffff800`030cab65 498b08          mov     rcx,qword ptr [r8] ds:00fffa80`09210890=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800030ca5fe to fffff800030d2c10
    
    STACK_TEXT:  
    fffff880`02f92418 fffff800`030ca5fe : 00000000`00000080 fffff880`02f92450 fffff880`02f92b90 fffff800`030fe830 : nt!KeBugCheck
    fffff880`02f92420 fffff800`030fe4fd : fffff800`032dc71c fffff800`03219c30 fffff800`03056000 fffff880`02f93338 : nt!KiKernelCalloutExceptionHandler+0xe
    fffff880`02f92450 fffff800`030fd2d5 : fffff800`0321d028 fffff880`02f924c8 fffff880`02f93338 fffff800`03056000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`02f92480 fffff800`0310e361 : fffff880`02f93338 fffff880`02f92b90 fffff880`00000000 00000000`00000004 : nt!RtlDispatchException+0x415
    fffff880`02f92b60 fffff800`030d22c2 : fffff880`02f93338 00000000`00000001 fffff880`02f933e0 00000000`00000005 : nt!KiDispatchException+0x135
    fffff880`02f93200 fffff800`030d0bca : 00000000`00000000 fffffa80`08339460 fffffa80`00000001 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`02f933e0 fffff800`030cab65 : 00000000`00000001 fffff800`032011de fffffa80`0805b000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
    fffff880`02f93570 fffff800`032011de : fffffa80`0805b000 00000000`00000000 fffffa80`084976b0 fffff880`02f936d8 : nt!ExpInterlockedPopEntrySListFault16
    fffff880`02f93580 fffff880`132a1de7 : 00000000`00000020 00000000`00000001 fffff880`02f93740 fffff880`02f937d0 : nt!ExAllocatePoolWithTag+0xfe
    fffff880`02f93670 00000000`00000020 : 00000000`00000001 fffff880`02f93740 fffff880`02f937d0 00000000`00000000 : nvlddmkm+0x1fade7
    fffff880`02f93678 00000000`00000001 : fffff880`02f93740 fffff880`02f937d0 00000000`00000000 fffff880`132f2bed : 0x20
    fffff880`02f93680 fffff880`02f93740 : fffff880`02f937d0 00000000`00000000 fffff880`132f2bed 00000000`00000000 : 0x1
    fffff880`02f93688 fffff880`02f937d0 : 00000000`00000000 fffff880`132f2bed 00000000`00000000 fffffa80`07c89000 : 0xfffff880`02f93740
    fffff880`02f93690 00000000`00000000 : fffff880`132f2bed 00000000`00000000 fffffa80`07c89000 00000000`00000002 : 0xfffff880`02f937d0
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvlddmkm+1fade7
    fffff880`132a1de7 ??              ???
    
    SYMBOL_STACK_INDEX:  9
    
    SYMBOL_NAME:  nvlddmkm+1fade7
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e99233b
    
    FAILURE_BUCKET_ID:  X64_0x1E_nvlddmkm+1fade7
    
    BUCKET_ID:  X64_0x1E_nvlddmkm+1fade7
    
    Followup: MachineOwner
    ---------
    Meanwhile I will go over your other jcgriff file.
      My Computer


  5. Posts : 18
    windows 7 home premium x64
    Thread Starter
       #5

    i have had steam installed for almost a year now and have never had any problems.
      My Computer


  6. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #6

    Okay, then we will concentrate on that Tropico4.exe file. Uninstall it, and see if that makes a difference.

    Have you looked into the nvlddmkm.sys link?
      My Computer


  7. Posts : 18
    windows 7 home premium x64
    Thread Starter
       #7

    already uninstalled tropico 4, im looking at the nvlddmkm link and im wondering if just deleting the file would fix the problem?
      My Computer


  8. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #8

    You should try using your system without Tropico before going any further.
    This is a step by step process. If we do two moves at one time how do we know what worked?

    If we get to it, I would do the steps as directed. If that works for a test period, then I would delete it.
      My Computer


  9. Posts : 18
    windows 7 home premium x64
    Thread Starter
       #9

    alright, i deleted tropico so now ill just wait. thank you for helping
      My Computer


  10. Posts : 5,605
    Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
       #10

    Your welcome. Its all we can do for now.

    In going over your files I notice some recent app hangs with HalfLife2, do you still have it installed?

    There are also references to other games, and skype, while we are waiting for the other shoe to drop why don't you check and see if you have the latest Nvidia drivers.
    Here is the auto scan site: NVIDIA Driver Downloads - Automatically Detect NVIDIA Products
    You could download them, but do not install. That way we have them if we need them.
      My Computer


 
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