BSOD while running integrated graphics and playing a video


  1. followssean
    Posts : 1
    Windows 7 Home Premium 64 bit
       New #1

    BSOD while running integrated graphics and playing a video


    Hi, this is my first post so sorry if I've made a few mistakes with my presentation. I am running a first gen Alienware M11x netbook:


    Processor: SU7300
    Ram: 4 GB
    Graphics: integrated and GT 335m

    OS: Windows 7 home premium 64 bit

    Last night, for the first time since I performed a driver update for the graphics card, I switched to integrated graphics to watch a video (mp4) while I had it unplugged. Upon running the video I got the BSOD with the information below:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105


    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF8800410EDBC
    BCP3: FFFFF88008CD2CF0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1


    Files that help describe the problem:
    C:\Windows\Minidump\123111-18673-01.dmp
    C:\Users\Sean\AppData\Local\Temp\WER-40295-0.sysdata.xml

    I tried it again to make sure it would still happen (it did, not a great idea) and tried with the discrete card active which let it run. I also noticed the laptop having some minor issues in other places as well. If you have any suggestions as to a fix it'd be greatly appreciated.
      My Computer
    Quote Quote

  3. writhziden
    Posts : 11,269
    Windows 7 Home Premium 64 Bit
       New #2

    Code:
    1. 
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\followssean\Windows_NT6_BSOD_jcgriff2\123111-18205-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`0328e670
Debug session time: Sat Dec 31 18:22:08.038 2011 (UTC - 7:00)
System Uptime: 0 days 1:04:49.067
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004ad8dbc, fffff88002b67cf0, 0}

Probably caused by : igdkmd64.sys ( igdkmd64+39dbc )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004ad8dbc, Address of the instruction which caused the bugcheck
Arg3: fffff88002b67cf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdkmd64+39dbc
fffff880`04ad8dbc 4d8b4058        mov     r8,qword ptr [r8+58h]

CONTEXT:  fffff88002b67cf0 -- (.cxr 0xfffff88002b67cf0)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80082afb31
rdx=fffff88002b68b01 rsi=0000000000000000 rdi=fffff88002b68754
rip=fffff88004ad8dbc rsp=fffff88002b686d0 rbp=fffffa80084b9c00
 r8=0000000000000000  r9=fffff88002b68760 r10=fffff880009ea180
r11=fffffa8008322b60 r12=fffffa80084b9ab0 r13=fffff8a001c65540
r14=fffffa8007f37860 r15=0000000000000010
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
igdkmd64+0x39dbc:
fffff880`04ad8dbc 4d8b4058        mov     r8,qword ptr [r8+58h] ds:002b:00000000`00000058=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  mpc-hc64.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004ad8dbc

STACK_TEXT:  
fffff880`02b686d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x39dbc


FOLLOWUP_IP: 
igdkmd64+39dbc
fffff880`04ad8dbc 4d8b4058        mov     r8,qword ptr [r8+58h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdkmd64+39dbc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4af4abb7

STACK_COMMAND:  .cxr 0xfffff88002b67cf0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_igdkmd64+39dbc

BUCKET_ID:  X64_0x3B_igdkmd64+39dbc

Followup: MachineOwner
---------
    2. 
Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\followssean\Windows_NT6_BSOD_jcgriff2\123111-18673-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0305a000 PsLoadedModuleList = 0xfffff800`0329f670
Debug session time: Sat Dec 31 18:24:28.619 2011 (UTC - 7:00)
System Uptime: 0 days 0:01:50.647
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800410edbc, fffff88008cd2cf0, 0}

Probably caused by : igdkmd64.sys ( igdkmd64+39dbc )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800410edbc, Address of the instruction which caused the bugcheck
Arg3: fffff88008cd2cf0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdkmd64+39dbc
fffff880`0410edbc 4d8b4058        mov     r8,qword ptr [r8+58h]

CONTEXT:  fffff88008cd2cf0 -- (.cxr 0xfffff88008cd2cf0)
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000b54
rdx=fffff88008cd3b01 rsi=0000000000000000 rdi=fffff88008cd3754
rip=fffff8800410edbc rsp=fffff88008cd36d0 rbp=fffffa8006f4ac00
 r8=0000000000000000  r9=fffff88008cd3760 r10=fffff8000305a000
r11=fffffa8007a26b60 r12=fffffa8006f4aab0 r13=fffff8a008518c30
r14=fffffa8007c3ec50 r15=0000000000000010
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
igdkmd64+0x39dbc:
fffff880`0410edbc 4d8b4058        mov     r8,qword ptr [r8+58h] ds:002b:00000000`00000058=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  mpc-hc64.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800410edbc

STACK_TEXT:  
fffff880`08cd36d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x39dbc


FOLLOWUP_IP: 
igdkmd64+39dbc
fffff880`0410edbc 4d8b4058        mov     r8,qword ptr [r8+58h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdkmd64+39dbc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4af4abb7

STACK_COMMAND:  .cxr 0xfffff88008cd2cf0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_igdkmd64+39dbc

BUCKET_ID:  X64_0x3B_igdkmd64+39dbc

Followup: MachineOwner
---------
    Try updating the all Intel drivers via Intel. Intel® Driver Update Utility Update any chipset drivers listed, as well.
      My Computer
    Quote Quote

 

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