BSOD while browsing, listening to music, or using Steam


  1. bwall64
    Posts : 2
    Windows 7 Ultimate x64
       New #1

    BSOD while browsing, listening to music, or using Steam


    Hi guys,

    I just finished building my new pc and got it up and running today, but it has bluescreened six or seven times since I've been using it.
    I installed Windows 7 Ultimate x64 on it last night and the BSOD will pop up after 10 minutes of browsing or doing light work or even after playing a couple hours of Skyrim. Very random. I looked over some of the dump files to see a pattern but I think there are multiple things causing the BSOD.
    All of the hardware is new and this is my first time building a pc, though I am fairly certain that all of the hardware components are put together correctly, so I'm not sure if I need to upgrade a certain driver or what.
    My specs are listed under the profile and the dump files and health report are attached.
    Thanks ahead of time!
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    bwall64 said:
    Hi guys,

    I just finished building my new pc and got it up and running today, but it has bluescreened six or seven times since I've been using it.
    I installed Windows 7 Ultimate x64 on it last night and the BSOD will pop up after 10 minutes of browsing or doing light work or even after playing a couple hours of Skyrim. Very random. I looked over some of the dump files to see a pattern but I think there are multiple things causing the BSOD.
    All of the hardware is new and this is my first time building a pc, though I am fairly certain that all of the hardware components are put together correctly, so I'm not sure if I need to upgrade a certain driver or what.
    My specs are listed under the profile and the dump files and health report are attached.
    Thanks ahead of time!

    Well Skyrim is known to have problems on some systems, but yours is blamed on win32k.sys. It is causing a memory exception.

    One way to fix it is to update to sp-1

    Learn how to install Windows 7 Service Pack 1 (SP1)

    If that doesnt fix it we can look closer.
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  4. bwall64
    Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    I ended up reinstalling the OS because I wasn't able to install the service pack. It wouldn't download from Windows Update and it refused to let me manually install it. After the fresh OS install, the BSOD is continuing, so far four times I believe in a few hours of light use. I'm uploading another zip folder with the health report and dump. Thanks.
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  6. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #4

    bwall64 said:
    I ended up reinstalling the OS because I wasn't able to install the service pack. It wouldn't download from Windows Update and it refused to let me manually install it. After the fresh OS install, the BSOD is continuing, so far four times I believe in a few hours of light use. I'm uploading another zip folder with the health report and dump. Thanks.
    Related to PCASp50a64.sys NDIS 5.0 SPR Protocol Driver (AMD64) from Printing Communications Assoc., Inc. Yours is from 2006.


    I would remove it.
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