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bsod 7B, can't safe mode, tried all options still not working
Ok i installed the program iisuage, a program to monitor internet quoata. During installation my computer blue screened. when it restarted it can not get past the windows loading screen, (when the bright colors come up and flash around...)
I tried restoring to an earlier date, could not load safe mode and system repair gave me the following message:
Problem event name: startupRepair Offline
Problem signature 1. - 6.1.7600.16385
Problem signature 2. - 6.1.7600.16385
Problem signature 3 - unknown
Problem signature 4 - 21200462
Problem signature 5 - autofailure
Problem signature 6 - 13
Problem signature 7 - 0x109
OS Version - 6.1.7600.2.0.0.256.1
Locale ID -1033
The Startup Repair diagnosis and repair log is as follows:
-Number of repair attempts: 22
Session details
system disk = \device\harddisk0
windows directory = C=\Windows
AutoChk Run = 0
Number of root causes = 1
Test performed
-Name: check for updates
result: completed successfully. Error code = 0x0
Time taken = 0 ms
-System disk test
Result: Completed successfully. Error code = 0x0
time taken 0ms
Disk failure diagnosis
completed successfuly error code = 0x0
time taken = 140ms
disk metadata test
completed successfuly, error code = 0x0
time taken 31ms
target OS test
completed suuccessfully Error code = 0x0
time taken 156ms
Volume content check
Completed successfully Error code = 0x0
time taken 297ms
Boot manager diagnosis
completed succesfully error code = 0x0
time taken = 0ms
System voot log diagnosis
completed successfully error code = 0x0
time taken 0ms
Event log diagnosis
completed succesfully erro code = 0x0
time taken 15ms
internal state check
completed succesfully erro code = 0x0
time taken = 78ms
* Root cause found
Startup repair has tried several times but still cannot determine the cause of the problem
I became so frustrated i set it back to factory settings... which did not fix the problem. It still blue-screens (error message 7B and then some more stuff in brackets).
when I run SYSTEM REPAIR I get the following error message
PROBLEM EVENT NAME startup repair offline
problem signature 1 - 6.17600.16385
problem signature 2 - 6.17600.16385
problem signature 3 - unknown
problem signature 4 - 332
problem signature 5 - autofailover
problem signature 6 - 1
problem signature 7 - Faulure during setup
OS version - 6.1.7600.2.0.0.256.1
Locale ID - 1033
system restore - to an earlier date will not work now (running off X:/)
Windows memory diagnostic - 100% completion, no significant errors
I still cannot load safe mode - when i do, it get's to classpnp.sys and then blue screens
What is recommended now, I was told after half an hour on the phone to Dell support to reinstall windows 7...
I have a dell inspiron, windows 7 (x64)