My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

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  1. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #11

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [F:\Kingston\BSODDmpFiles\coreysbrodylan\Windows_NT6_BSOD_jcgriff2\020412-20623-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0?
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`03009000 PsLoadedModuleList = 0xfffff800`0324e670
    Debug session time: Sat Feb  4 14:16:58.555 2012 (GMT-7)
    System Uptime: 0 days 0:19:26.382
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .....................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8008899050, fffff80000b9c3d8, fffffa800a084c60}
    
    Probably caused by : usbehci.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8008899050, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, Functional Device Object of the stack
    Arg4: fffffa800a084c60, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IRP_ADDRESS:  fffffa800a084c60
    
    DEVICE_OBJECT: fffffa8008899050
    
    DRIVER_OBJECT: fffffa80087e18b0
    
    IMAGE_NAME:  usbehci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c00
    
    MODULE_NAME: usbehci
    
    FAULTING_MODULE: fffff880045bb000 usbehci
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff800030f3cd2 to fffff80003085c40
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`030f3cd2 : 00000000`0000009f 00000000`00000003 fffffa80`08899050 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`030915fc : fffff800`00b9c610 fffff800`00b9c610 00000000`00000000 00000000`0000000a : nt! ?? ::FNODOBFM::`string'+0x34a90
    fffff800`00b9c430 fffff800`03091496 : fffff880`017985b0 00000000`000123e3 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`0309137e : 00000002`b6cf24c4 fffff800`00b9cb18 00000000`000123e3 fffff800`031ffee8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`03091167 : fffff800`031fbed8 fffffa80`000123e3 fffffa80`08829a30 00000000`000000e3 : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`0307d96a : fffff800`031fbe80 fffff800`03209cc0 00000000`00000000 fffff880`04402db0 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_usbehci.sys
    
    BUCKET_ID:  X64_0x9F_IMAGE_usbehci.sys
    
    Followup: MachineOwner
    ---------
    It is likely due to your NETGEAR WG111v3 Wireless-G USB Adapter; Wireless USB is a very finicky method to get wireless internet. If you are having trouble shutting down with it plugged in, try removing it before shutting down and see if it resolves the problem.
      My Computer


  2. Posts : 2
    Windows 7 Ultimate x64
       #12

    It is likely due to your NETGEAR WG111v3 Wireless-G USB Adapter; Wireless USB is a very finicky method to get wireless internet. If you are having trouble shutting down with it plugged in, try removing it before shutting down and see if it resolves the problem.

    Just tried it with the adapter unplygged and it still froze up. restarted without it plugged in and tried a restart and still froze.
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #13

    Try the steps outlined in USB Driver - General Fix for Problems since you have a USB related crash.
      My Computer


  4. Posts : 7
    Windows 7 Ultimate x64
    Thread Starter
       #14

    writhziden said:
    Try the steps outlined in USB Driver - General Fix for Problems since you have a USB related crash.
    I get to step 9 and this is what i come up with
    Attachment 196902
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #15

    Your problem may very well be related to the USB Controller that is having problems. First, make sure all your drivers are properly installed from your motherboard site. If you have a USB card that you are using that fits into your motherboard, make sure its drivers are installed. If those steps do not resolve the yellow exclamation mark, use the Hardware devices are not working or are not detected in Windows Fix It tool to remedy hardware problems.

    Also, I have seen these problems crop up when using third party software to find driver updates. Such software often finds updated drivers that belong to different devices then those actually on the user's computer. If you are using any software for finding driver updates, let us know.



    How are your usb ports currently working?
    Last edited by writhziden; 26 Feb 2012 at 15:13.
      My Computer


  6. Posts : 2
    Windows 7 Ultimate x64
       #16

    Sorry, I forgot this thread was still open. The problem, I found was an old dynex sound card that was installed. After troubleshooting thru process of elimination. Everything works great now, Thanks guys
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #17

    No problem. Glad you got it sorted.
      My Computer


 
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