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Windows 7: Windows XP sp3.. freezing after updating Malwarebytes yesterday

02 Jan 2012   #41
Microsoft MVP


Did you find the XP disk? What does it say on it?

It appears the Gateway is a 500x Media Center, but shipped with either XP Home Premium or Professional. Nothing is mentioned in specs about XP Media Center Edition. Do you know which version XP you have?

Try booting the disk and navigate through the menus as shown in this tutorial to see if it offers the second Repair option which is a Repair Install: XP Repair Install - Part 1 of 2

My System SpecsSystem Spec
02 Jan 2012   #42

Windows 8 - 64-bit

Greg gm.. I'm looking right at the disc in my hand'

Gateway OPERATING SYSTEM Windows XP Professional Media Center
Version 1.0

also this disc tells me, on the circle around the center is white with this info.

There is another disc that is Red with the drivers on it, that must be installed First before doing anything else

In my humble opinion this was manf. 11/02 ??
My System SpecsSystem Spec
02 Jan 2012   #43
Microsoft MVP


There's a chance this CD will run a Repair Install for you, LPT. Follow the steps in the link XP Repair Install to see.

If not we'll need to help you find the CD ISO online to burn to disk and run the Repair Install.

Were you able to open the Task Manager before it freezes on the desktop using Control Alt Delete? If so you might be able to get control of the Desktop enough to System Restore or uninstall problem program.
My System SpecsSystem Spec

02 Jan 2012   #44

Windows 8 - 64-bit

Gerg if I can manage to get the Task Manager up.. what will I be looking for on it ??..
Which tab do I need to open ??..
when I find it.. what do I do after highlightening it ??
I do recall there are a lot of things on it.,, and the MB is very fast to load
My System SpecsSystem Spec
02 Jan 2012   #45
Microsoft MVP


Did you try these suggestions yet?

Quote   Quote: Originally Posted by gregrocker View Post
Try booting again to the F8 Advanced Boot Options to look for "Last Known Good Config" and choose it.

When you get to Desktop see if you can press Control Alt Delete to open the Task Manager, End Now any Applications that are running, or on Processes tab look for Malwarebytes or any other process hogging CPU to End Process.
That would be the Applications and Processes tabs in Task Manager. You can Stop any Services which you think might be hanging XP on Services tab.

You want to kill the Program or Process which is hanging the PC, often revealed by clicking the CPU column heading to see what Process is hogging CPU.
My System SpecsSystem Spec
02 Jan 2012   #46
The Howling Wolves

Windows 7 Home Premium 64bit

Once hitting Control/alt/delete a box should come up.
Click on Start task manager which open this snip picture with tabs at the top.
Attachment 191135
I think Greg may want you to stop MBAM services.....I think..
Wait till he comes back on and guide you.
My System SpecsSystem Spec
02 Jan 2012   #47

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

LPT, if you want, you may try another alternative.

When you open your computer in safe mode, at first a lot of lines will pass through your eyes for a few minuted .... it's normal .

After a few minutes, you will get your safe mode desktop ... all black with white and big fonts ... it's also normal.

Apart from the looks, it will work almost usual. You may follow two alternatives as per my suggestion.

First, click on start button in the safe mode desktop, click on "control panel" at the right side of the start menu, then, in the control panel window, open "add or remove programs". It will open in a new window showing a list of all the programs installed. select malwarebytes anty malware , you will see a button "Remove" at the right corner of the selection. Press the button and follow the instructions to remove it; it will uninstall the program from your computer.

Second, Click on the start button on the safe mode desktop, then All Programs > Accessories > System Tools > System Restore. You will see a radio button "restore my computer to an earlier time" click on it, if it is not selected, and press next. Choose a date earlier than the mishap, then click next . It will guide you to a restoration which should solve your issue.

If These failed, What Greg is leading you to a repair install must must work .

Best of your luck !
My System SpecsSystem Spec
02 Jan 2012   #48

Windows 8 - 64-bit

I hope you all know I've been working here almost non stop to get some results from your posts.

I'VE DONE EVERYTHING I CAN AT THIS POINT. Now my monitor won't function.. so I can't see anything,
I've been trying to get it to work.. during my absence in here.

As soon as I can get the monitor to stay on.. I'll keep trying.
I'm totally multi- tasking all day ... shutting the pc off, rebooting to get into SAFE MODE..
even so, unless the monitor works I can see anything yet.
I'll keep trying.. will let you know as soon as possible.
My System SpecsSystem Spec
02 Jan 2012   #49

Windows 8 - 64-bit

OK.. I had the pc in SAFE mode.. chose the Last Good Confg..>>> hit enter..
then the Welcome screen appared..>>>> then the desktop, with all my shortcuts and other items..
I did get to click on Start >> All programs.. got to System Tools then it froze.. had to do a hard down again.

Don't I need to try to get the TASK Manager up and STOP that MB program first?
maybe that will work better.
My System SpecsSystem Spec
02 Jan 2012   #50
Microsoft MVP


Did Last Known Good Config buy you any more time to work in the Desktop before it froze? If so, try it again (it may need an earlier restore point) and then immediately press Control-Alt-Delete to get into Task manager to shut down any running Applications, kill Processes hogging CPU, or turn off the Service you suspect is responsible. It may take several stabs at it to kill the beast.

Sometimes Task Manager will open when desktop freezes. If not reboot and try Last Known again.
My System SpecsSystem Spec

 Windows XP sp3.. freezing after updating Malwarebytes yesterday

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