BSOD on sleep or hibernate


  1. RoboAwesome
    Posts : 5
    Windows 7 64-bit
       New #1

    BSOD on sleep or hibernate


    Hey,
    I've got a new ASUS gaming laptop with W7 64-bit OEM and I've been getting a few BSOD errors while bringing my laptop out of sleep/hibernate. Its not always but its often enough to be a nuisance. My drivers are all up to date so I'm really confused as to what can be causing this, any help would be appreciated, I've attached the dump and system health files below
    Thanks
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    RoboAwesome said:
    Hey,
    I've got a new ASUS gaming laptop with W7 64-bit OEM and I've been getting a few BSOD errors while bringing my laptop out of sleep/hibernate. Its not always but its often enough to be a nuisance. My drivers are all up to date so I'm really confused as to what can be causing this, any help would be appreciated, I've attached the dump and system health files below
    Thanks
    Related to iastor.sys. Re-install newest version available then update to SP-1



    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads





    Please run the update readiness tool and then update to SP-1


    Ensure you install the correct 64 or 32 bit option for your system)
    Download the System Update Readiness Tool (64bit)
    Download the System Update Readiness Tool (32bit)


    Learn how to install Windows 7 Service Pack 1 (SP1)
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  4. RoboAwesome
    Posts : 5
    Windows 7 64-bit
    Thread Starter
       New #3

    Thanks for the help, it seems to be working so far. Can't say its done for sure though yet but it survived 3 sleep/wakes so far
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  6. RoboAwesome
    Posts : 5
    Windows 7 64-bit
    Thread Starter
       New #4

    Also how out of curiosity how did you manage to pinpoint the iastor.sys as the source of the issue? I'd like to know how to make sense of these dmp files for future troubleshooting. As of now, I can't even open them
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  7. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #5

    RoboAwesome said:
    Also how out of curiosity how did you manage to pinpoint the iastor.sys as the source of the issue? I'd like to know how to make sense of these dmp files for future troubleshooting. As of now, I can't even open them
    There are several tools. Some much more accurate (and difficult to use) than the others.

    They are Blue screen view, whocrashed, and the gold standard Windbg
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