System Crashes When Entering Sleep Mode

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  1. Posts : 9
    Windows 7 64 bit
       #1

    System Crashes When Entering Sleep Mode


    About ever 2nd or 3rd time I send my desktop into sleep mode, the display goes black, there appears to be disk activity for approx 10 mins until the system figures out there a problem and powers down. Everything works fine when I reboot. Windows states that it was unexpectedly shut down but irt resumes and everything is OK. It usually goes to sleep fine for 1 or more times, but then on the 3rd or 4th time it goes to sleep it crashes again. Any ideas?

    - System has latest service pack and all security and windows updates are up to date
    - Motherboard is a Asus P8P67 Pro with 16GB DRAM

    Attached are the SF Diagnostic files

    Thanks, Murray
    Last edited by mistermonday; 02 Feb 2013 at 15:44. Reason: Attached SF Diagnostic Files
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello mistermonday. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    And, if you disable USB Selective Suspend , is the situation remains the same?
      My Computer


  3. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #3

    Arc, thanks very much for the reply and the very helpful links.. I have attached the SF Diagnostic files to the original post above. The information only goes back about a week because I ran CCleaner a week ago and it removed some older dumps.
    I will look into the USB selective suspend.
    Thanks and best regards, Murray
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Hello Murrey, it is D-Link Wifi LAN Card.
    Code:
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa801128b050 00000000 00000000-00000000    
              Unable to load image \SystemRoot\system32\DRIVERS\Dnetr28ux.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Dnetr28ux.sys
    *** ERROR: Module load completed but symbols could not be loaded for Dnetr28ux.sys
    *** WARNING: Unable to verify timestamp for ndis.sys
    *** ERROR: Module load completed but symbols could not be loaded for ndis.sys
     \Driver\netr28ux
                Args: 00015400 00000000 00000005 00000003
     [ 16, 2]   0 e1 fffffa800ff8de10 00000000 fffff80003717200-fffffa800d4a9e40 Success Error Cancel pending
               \Driver\vwifibus    nt!PopSystemIrpCompletion
                Args: 00015400 00000000 00000005 00000003
    And it is somehow old.
    Code:
    fffff880`04a08000 fffff880`04ba4000   Dnetr28ux T (no symbols)           
        Loaded symbol image file: Dnetr28ux.sys
        Image path: \SystemRoot\system32\DRIVERS\Dnetr28ux.sys
        Image name: Dnetr28ux.sys
        Timestamp:        Fri Sep 09 12:12:04 2011 (4E69B53C)
        CheckSum:         001A427D
        ImageSize:        0019C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from MediaTek - Downloads Windows.

    Do some General USB related troubleshooting, too. For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.
      My Computer


  5. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #5

    Arc, thank you ever so much for all the effort you put in to tracking down my problem. The Dlink USB Wireless Adapter is a device I purchased just before Christmas. I am assuming that Windows must have found and used some ancient driver when I plugged it in. I will update the driver. The only other devices always plugged into USB ports are Wacom Tablet, Huey Pro Calibration Sensor, and Keyboard. I will update all the drivers, rand disable USB selective suspend per your instructions above and will report bac on how everything is working.
    Thanks and best regards, Murray
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    You are welcome .... but the outcome is more important :)

    About the net adapters ..... in most of the cases they come with older drivers, and the users are to update those.
      My Computer


  7. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #7

    Hi Arc, I updated all of the drivers and disabled USB selective suspend. The problem is still there. This time I waited approx 10 mins after doing Start > Sleep and the screen was black and the hard rive chugged along. Just before the PC shut down the power it flash up a screen full of blue text for just a few seconds. It said that there was an error and it was shutting down to protect the computer and it indicated the error as " Driver Power State Failure".
    I have attached the latest SF Diagnostics folder. I forgot to mention last time - I have an APC Backup Power Supply which has been functioning without issue for 2 years, connect to one USB port. I can try disconnecting it before initiating sleep mode if you think that may be the source of the problem.
    Thanks and best regards, Murray
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    It still identifies the same driver, with the same version Haven't you updated it?
    Code:
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa80111b3050 00000000 00000000-00000000    
              Unable to load image \SystemRoot\system32\DRIVERS\Dnetr28ux.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Dnetr28ux.sys
    *** ERROR: Module load completed but symbols could not be loaded for Dnetr28ux.sys
    *** WARNING: Unable to verify timestamp for ndis.sys
    *** ERROR: Module load completed but symbols could not be loaded for ndis.sys
     \Driver\netr28ux
                Args: 00015400 00000000 00000005 00000003
     [ 16, 2]   0 e1 fffffa80111b4e10 00000000 fffff80003729200-fffffa8012ddb1d0 Success Error Cancel pending
               \Driver\vwifibus    nt!PopSystemIrpCompletion
                Args: 00015400 00000000 00000005 00000003
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa8012ddb1d0    
    
                Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm Dnetr28ux
    start             end                 module name
    fffff880`03c44000 fffff880`03de0000   Dnetr28ux T (no symbols)           
        Loaded symbol image file: Dnetr28ux.sys
        Image path: \SystemRoot\system32\DRIVERS\Dnetr28ux.sys
        Image name: Dnetr28ux.sys
        Timestamp:        Fri Sep 09 12:12:04 2011 (4E69B53C)
        CheckSum:         001A427D
        ImageSize:        0019C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Also, can you try with an alternative adapter?
      My Computer


  9. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #9

    Thanks for the quick reply, Arc. When I ran the DLink updater it said that I already had the correct driver. I just went into the device manager and this device has a Power Management tab that has a tab to allow the PC to turn the device off to save power. I just disabled it to see if that makes any difference.
    I do not have another wireless adapter but I can disconnect this one. I only recently bought it because my Cat 5 cable running downstairs to the router was cut and I had planned to install another one but it's a bit work going through walls. If that adapter is the problem I will either accelerate the cat5E cable or get a different brand adapter.
    Will report back.
    Thanks and best regards, Murray
      My Computer


  10. Posts : 9
    Windows 7 64 bit
    Thread Starter
       #10

    Update:
    I used the Device Manager to disable the DLink Adapter just before I put the PC into sleep mode. AND it does go to sleep. I did this 4 times over the last couple of hours and no crashes so far!
    I have sent an email to DLink support and will wait to hear back from them. I will also see if there are no more crashes for the rest of the day.
    Thanks & best regards. Murray
      My Computer


 
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