Crash after failed application launches

schepplerj said:

I've had my new MSI GE620 for only about a month and half and Ive been getting random crashes, not only but frequently, after trying to launch an application which then stops responding and can't be ended even by a taskkill /f command.

Specs:
Windows 7 Home premium 64 bit
Intel i7-2630QM 2GHz
8GB DDR3
Nvidia Geforce GT 560M

BSOD code reads
0x0000009f (0xFFFFFA80079FDA10, 0xFFFFF80000BA2748, 0xFFFFFA800BD9CE10)

Hello and Welcome!

The dump files are missing from the list. If you use CCleaner or any such software it will delete the files so once you get crash go to C:\Windows\Minidump and collect the files and attach it here.

Regarding the crashes I think the problem is multiple Virus protection programs. You have Zone Alarm, Panda Cloud and Spyware Search&Destroy. The combination of multiple antivirus and firewall are well known for such crashes.

I would recommend to remove all of them (For time being) and just install Microsoft Security Essentials and see if it crashes. If not then install either Panda or Zone Alarm (not both). IMO Microsoft Security Essentials and Windows Firewall is more than enough. Zone Alarm is notorious for BSOD.

Run SFC/ SCANNOW to make sure all the system files are intact.

Hope this helps!

schepplerj said:

Im attaching all the dump files from my folder in the zip.

Also I understand that multiple antivirus software can cause issues, I've already done a clean install of windows and did nothing but update the drivers from the msi site and it was still crashing so I'm fairly confident its not any third party software

I still see multiple antivirus software. The dumps are pointing to nvlddmkm.sys which belongs to nVidia.

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f25c000 fffff880`0fede000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Dec 12 05:05:35 2011 (4EE53E47)
    CheckSum:         00C6AFB3
    ImageSize:        00C82000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow this guide and run a complete Driver Cleanup nVidia Driver Cleanup Guide | Captain Debugger

Bugcheck:

Code:

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80079eda10, Physical Device Object of the stack
Arg3: fffff800049333d8, Functional Device Object of the stack
Arg4: fffffa800b80c950, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800b80c950

DEVICE_OBJECT: fffffa8009aaf480

DRIVER_OBJECT: fffffa8009a8a5c0

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ee53e47

MODULE_NAME: nvlddmkm

FAULTING_MODULE: fffff8800f2bc000 nvlddmkm

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800032fbcd2 to fffff8000328dc40

STACK_TEXT:  
fffff800`04933388 fffff800`032fbcd2 : 00000000`0000009f 00000000`00000003 fffffa80`079eda10 fffff800`049333d8 : nt!KeBugCheckEx
fffff800`04933390 fffff800`032995fc : fffff800`049334c0 fffff800`049334c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`04933430 fffff800`03299496 : fffff800`03438f00 00000000`00027529 00000000`00000000 ffffffff`ffffffff : nt!KiProcessTimerDpcTable+0x6c
fffff800`049334a0 fffff800`0329937e : 00000005`d9a5067d fffff800`04933b18 00000000`00027529 fffff800`034067a8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04933af0 fffff800`03299167 : 00000001`23ed1ac1 00000001`00027529 00000001`23ed1ac2 00000000`00000029 : nt!KiTimerExpiration+0x1be
fffff800`04933b90 fffff800`0328596a : fffff800`03403e80 fffff800`03411cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04933c40 00000000`00000000 : fffff800`04934000 fffff800`0492e000 fffff800`04933c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys

Followup: MachineOwner

schepplerj said:

Ive followed the instructions for the nvidia driver clean up but when I try and install either the reference driver from nvidia or the MSI nvidia driver it says that no compatible hardware is found. How do I fix that?

Here try this driver:

NVIDIA DRIVERS 285.62 WHQL

schepplerj said:

Thanks for all the help Capt jack.

I did another clean install of windows and did nothing but follow the steps you listed and the new driver was installed successfully and so far all is running smoothly.

Your Welcome! Report us in case of any issues :)