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BSOD when connecting using USB modem HSM56 Smartlink Model SL-FU05
Greetings!
I'm having a problem with a computer getting on dial-up internet via a USB modem.
To begin with, this is my GRANDMOTHER's computer which sits at her house with NO INTERNET. I have however gathered as much information as possible from the computer while I was there.
The problem:
The computer gets a BSOD as soon as the USB modem tries to connect. The computer also gets BSOD if you pull out the USB cable from the modem while the computer is on. Nothing bad happens if you restart without the modem and then plug it in, only unplugging it causes BSOD (along with trying to connect to internet). The modem is a HSM56 Smartlink Model SL-FU05.
What I've done so far:
Updated video card driver, updated modem driver, deleted modem software & driver and reinstalled, uninstalled antivirus (Avira AntiVir), and of course restarted multiple times. Windows is otherwise in default configuration.
Physical Limitations:
The computer only has one PCI slot and no other internal motherboard connections (pci-e, agp, etc). The single PCI slot is occupied by a video card. The motherboard does not have a built in modem, but it does have an ethernet jack.
More Detailed Information (via sticky post):
This version of Windows 7 . . .
- is x86 (32-bit) Ultimate
- is the second installation, first was WinXP Pro
- is an OEM version that was purchased separately [GLC-00182-pmr]
- The hardware is approximately 6 months old, I built the whole thing myself
- The OS is approximately 1 month old
Attached in this post should be two things:
*One is a copy/paste of the dump information into a text file and
*one is the output of CPU-Z CPUID which details the specs of the system.
I have not tried any other modems (and do not have any other modems) and PCI is not available without removing the video card. I've wondered if there is such a thing as a standalone modem that accepts RJ45 on the computer side and uses RJ11 for the signal side. I haven't been able to find one but don't know what such a thing would be called either.
It would be better to find out why the BSOD pops up though, the modem appears to work fine. Even though it hangs after BSOD, it still makes the usual modem noises, just a solid buzz instead of the complete cycle of tones though. BSOD happens almost the instant the modem makes noise trying to connect.
I tried to include as much info as possible. I hope its enough to go on without having to run back and forth, my grandmother's house is a sizable distance from my house. If any more info is needed please let me know, I'll try to gather information as quickly as possible.