bsod coming out of sleep (used to work, but no longer)

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  1. Posts : 1,363
    Win7 pro x64
       #1

    bsod coming out of sleep (used to work, but no longer)


    I built this win7 machine last year on an msi p55-gd80 motherboard with an i5-750 cpu. It would sleep fine and come out of sleep fine. Then I upgraded to a gigabyte Z68MA-D2H-B3 motherboard with an i7-2600k cpu. In doing the upgrade, all I did was boot the new hardware using the old hard drive, and then ran the new motherboard install dvd. Everything worked from the get go just as it had on the old machine, with one exception. Now, when coming out of sleep, I usually get a bsod. I assume this is driver related, but am not sure how to proceed as device manager looks fine and apart from coming out of sleep, the machine is perfect. Any advice is appreciated.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    Coming out of sleep blue screens are typically due to things that have to turn on upon waking from sleep mode. The main component that usually causes these is the wireless or network card. Try doing a full uninstall of your network adapter devices through device manager Start Menu -> Right click Computer/My Computer -> Manage -> Device Manager (from the list on the left) -> Expand Network Adapters -> Right click each and click Uninstall (do not hit OK yet when the dialog pops up after clicking Uninstall...) -> delete the driver software for the device when prompted to hit OK for the uninstall -> restart your computer after uninstalling all devices under Network Adapters. Install the latest driver for each after restarting the computer.

    If the above does not resolve the issue, please follow https://www.sevenforums.com/crashes-d...tructions.html so we can have more information to help you troubleshoot the problem.
      My Computer


  3. Posts : 1,363
    Win7 pro x64
    Thread Starter
       #3

    It looks like the startup of the sata 7200rpm hard drive is the problem (even tried two of them)

    I did follow your advice for my network adapter and the problem persists, so I am pretty sure its the spinning drive. Since my boot drive is an ssd, the system comes out of sleep much more quickly than it takes for the 7200rpm to spin-up.

    I did not even realize that this earlier post posted until now, so I have mistakenly double-posted my issue, having just put the below in the general forum (not sure how to delete one of them, else I would).

    -------------------------------------------------------------------------------------------------------
    I'm running win7 64 sp1 ultimate using a gskill 128GB ssd as the boot drive. Everything operates right, never crashes, goes to sleep after 30 minutes and comes back from sleep when I click on the mouse, perfect every time.

    However, if I also attached my wd 1TB 7200rpm sata drive (not for boot, just for media, as the D: drive) to the system, everything works, however it will bsod wen coming out of sleep. So I tried unplugging that drive and using a seagate 1TB 7200rpm sata drive, and the system also bsod's coming out of sleep when using that drive. Anyone have a thought as to what is the deal, and would I have better luck using an 1TB external usb for storage? Both the wd and seagate drives are three years old. I ran chkdsk /f /r on each of them and the symptoms have not changed. As you can imagine, when coming out of sleep the desktop comes up immediately but you can hear the 7200rpm drives start to spin up for a few seconds, so maybe that start-up delay is the problem. Thanks
      My Computer


  4. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #4

    johnhoh said:
    ...... I usually get a bsod. I assume this is driver related, but am not sure how to proceed as device manager looks fine and apart from coming out of sleep, the machine is perfect. Any advice is appreciated.



    If you are getting a BSOD we do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  5. Posts : 1,363
    Win7 pro x64
    Thread Starter
       #5

    thank you. I have two files in windows\minidump... here they are
      My Computer


  6. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #6

    Old drivers that need updating are [/B][B]in the snip.

    {Acronis Try & Decide is a known cause of BSOD's.
    Yours is dated 2008}
    Last edited by JMH; 13 Jan 2012 at 01:49.
      My Computer


  7. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #7

    Next job for you...

    Your crashes were caused by memory corruption (probably a driver).
    Please run these two tests to verify your memory and find which driver is causing the problem.

    If you are overclocking anything reset to default before running these tests.
    In other words STOP!!!



    1-Memtest.
    *Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

    *Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    Any errors are indicative of a memory problem.

    If a known good stick fails in a motherboard slot it is probably the slot.

    RAM - Test with Memtest86+



    2-Driver verifier

    I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
    Driver Verifier - Enable and Disable


    Further Reading
    Using Driver Verifier to identify issues with Windows drivers for advanced users
      My Computer


  8. Posts : 1,363
    Win7 pro x64
    Thread Starter
       #8

    thanks a million JMH. Took about two minutes for smartdefrag.sys (something like that) to cause a bsod, which also explains why it was only happening when I had my extra hard drive attached. The program is long gone but that driver remained, so I renamed that driver to take it out of play and rebooted, and have been sleeping and waking fine since. I'll keep verifier running for a couple days though. I ran memtest yesterday and passed 100%.

    What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?
      My Computer


  9. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #9

    johnhoh said:

    What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?
    Clean install !!!!
      My Computer


  10. Posts : 1,363
    Win7 pro x64
    Thread Starter
       #10

    JMH said:
    johnhoh said:

    What is the best way to remove unwanted driver files when their application is no longer to be found in control panel add/remove programs, and revo uninstaller can't find them either?
    Clean install !!!!
    umm.. I guess I meant, what is the second best way....
      My Computer


 
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