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04 Jan 2012 | #1 |
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Sager NP5170 / Clevo W170HN BSOD Potentially from Updates?
Hello everyone,
As the title says I have a Sager NP5170 and its been running perfectly; however, every time a particular update occurs it bugs my computer and crashes. Though I cannot for sure say it is in fact an update causing this I can voucher it as evidence of an update. I have owned the laptop for about 1 and a half month now and until last week it kept getting BSOD. I have reinstalled Win 7 Home Premium (via Manufacture Recovery Disk) where it would run fine until an update comes along when shutting down. The following day trying to boot it up, it just fails on me with a BSOD then starts up with Advanced Startup Settings prompting me to go to Safe Mode. Obviously we cannot determine if it is hardware of software issues so I have included the MiniDump file Here. System Specifications: Code:
System Manufacturer/Model Number: Sager NP5170 / Clevo W170HN OS: Windows 7 Home Premium 64bit CPU: Intel i7-2630QM 2.00GHZ (2.7Ghz Turbo Boost) Motherboard: Clevo W150HNM/W170HN Memory: 6GB Graphics Card(s): Integrated HD Graphics 2000 (Intel i7) w/ Dedeicated 1GB Geforce 540M Sound Card: Realtek ALC269 / Intel Cougar Point HDMI Monitor(s) Displays: Stock Glossy Screen Resolution: 1920x1080p Hard Drives: Seagate Momentus 7200RPM 2.5" 500GB Partition 0 with 200mb Recovery Partition Partition 1 (C Drive) Main System PSU: 6-Cell Lithium Ion Battery Case: Stock Sager NP510 / ClevoW170HN Notebook Chassis Cooling: Stock Other Notes of Use: I have a customized Power Option Setting titled "Desktop Mode" where the computer does not sleep or turn off when Idle. It does however turn off the display after 1min. Additionally when running Desktop Mode, I remove the battery (6-Cell) to prevent from overly charging. So its basically a Desktop when in this mode. I do this mainly to preserve the battery juice for longer lasting when I actually need it when I go back to school campus. Best Regards, Adrian EDIT: I have ran the Windows_NT6_BSOD_jcgriff2 however I cannot seem to get the run>perfom /report to save as the Resource and Performance Monitor says: Error: An error occurred while attempting to generate the report. The system cannot find the path specified. But I attached the file nonetheless. |
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04 Jan 2012 | #2 |
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Most update problems are caused by older drivers or malware. Have you updated your drivers and have you scanned for malware?
Only 56 Windows Updates after SP1 - most systems have at least 60-70 (or more). Please check with Windows Update for any available updates. MSINFO32 shows a problem with these devices: Quote:
Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 This device is not present, is not working properly, or does not have all its drivers installed.
avast! Network Shield Support ROOT\LEGACY_ASWTDI\0000 This device is not present, is not working properly, or does not have all its drivers installed. The presence of the Security Processor Loader driver is usually an indicator of a malware infection (either currently or one that was improperly removed). The memory dump blames your Intel storage controller driver. Please get an updated version from the Intel Download Center ( http://downloadcenter.intel.com ) and replace the current controller driver(s). If that doesn't fix it, then try running these free diagnostics: I suggest starting all troubleshooting with the following diagnostic tests (located at this link: Hardware Diags ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future: Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics: Memory Diagnostics (read the details at the link) HD Diagnostic (read the details at the link) - Test ALL of the hard drives. Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link) There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks Code:
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010412-12246-01.dmp] Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Wed Jan 4 15:13:53.608 2012 (UTC - 5:00) System Uptime: 0 days 0:13:10.544 BugCheck D1, {4b, 2, 0, fffff8800108d5d1} *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys Probably caused by : iaStor.sys ( iaStor+395d1 ) DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xD1_iaStor+395d1 Bugcheck code 000000D1 Arguments 00000000`0000004b 00000000`00000002 00000000`00000000 fffff880`0108d5d1 ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` |
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04 Jan 2012 | #3 |
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Well, as for driver update I cant find the correct one. I installed DriverMax and it detected 16 of the 32 drivers outdated, but even that alone cant update the drivers for some odd reason. Maybe since Im in Safe Mode? Not sure..
Also I have scanned and I am virus and Malware free. Scanned with Avast! Free and MalwareMalbytes Anti-Malware. Additionally I would not recommend the Stress test for CPU and GPU.. more specifically FurMark. That tool is known to destroy gpu from overheating and can cause permanent damage. Ill pass on that. Any other solution??? I know I could easily just do a System Restore, BUT it would be useless because this problem occures all the time after a fresh install. |
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04 Jan 2012 | #4 |
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Since you know better than I do, I'll leave it up to you.
Good luck! |
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04 Jan 2012 | #5 |
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Well, Im just lost on the software end. Hardware wise I can handle.
Im trying to perform a System Restore in Safe Mode; however, when I try to it says "No restore points have been created on your computer's system drive." How is this possible? Last time I checked theres a wide variety of restore points. |
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