A real mess - advice needed please!

I have a Dell 5110 which is not 6 months old. It started to BS and so I went through all of the repair programs supplied on the machine. It got so bad I had to use Ubuntu to boot, save my data so a factory reset could happen. I've just completed this and I got to the "Setting up computer for first use" bit and it Blue Screens so can not even set it back to factory.

I don't think its a hardware issue and unfortunately I haven't got any dump files to include!

Any advice would be gratefully received.

Welcome to Windows Seven Forums.

As your computer is only 6 months old and still under warranty (I assume) I think your first port of call should be Dell customer service with a view to getting your computer repaired or replaced.

You need to be careful you don't do anything that will invalidate the warranty.

Thanks seavixen32 I haven't touched the laptop as I don't know anything about hardware so wouldn't know where to start!I'll take it back to PC World and see what they have to say.

OK, please do let us know how you get on.

Update: Laptop returned to PC World who are sending it back to Dell as they suspect it is a faulty motherboard. Absolutely no quibble and very helpful so thank you PC World

Very pleased to hear it.

Thanks for the update.