[BSOD] Random Crashes


  1. Posts : 5
    Window 7 64-bit
       #1

    [BSOD] Random Crashes


    - Windows 7 x64
    - Original OS was Windows 7 x64
    - Retail

    - Hardware age is 3-6 months
    - OS age is about 3-6 months

    It's a custom machine, but I recently switched to a new case a few days ago.
    I [tried to] make sure everything was plugged in right, so I'm not sure if that's the issue or not with the BSOD's...(Still kinda new to hardware)

    So far it has Blue screened me twice, both while I was away from home, so I haven't been able to see any events leading up to the BSOD.

    Any help is appreciated.
      My Computer


  2. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #2

    Hi.


    Both crashes\bsod point to EtronXHCI.sys your Etron USB 3.0 Extensible Host Controller Driver.


    We have a little info about this driver.


    Etron Technology Inc.



    I suggest for now that you disable the EtronXHCI.sys driver.

    This will show whether it is really the cause or is just being blamed. Go to C:\Windows\System32\drivers and rename it by changing the .sys extension to something else like .old. Be aware this will also "break" the software that uses this driver.


    EtronXHCI.sys to EtronXHCI.old


    Remove avast from your system.


    Download and install and Microsoft Security Essentials with windows firewall enable.


    Finish
    and post back.
    Last edited by panais; 06 Jan 2012 at 09:12.
      My Computer


  3. Posts : 5
    Window 7 64-bit
    Thread Starter
       #3

    Thanks for replying

    panais said:
    This will show whether it is really the cause or is just being blamed. Go to C:\Windows\System32\drivers and rename it by changing the .sys extension to something else like .old. Be aware this will also "break" the software that uses this driver.


    EtronXHCI.sys to EtronXHCI.old
    Doing this effectively disables all USB ports on my machine. I have found driver updates for it, however, and have downloaded them. I have not installed them yet. (I'll wait til you say what to do about that)


    panais said:
    Remove avast from your system.


    Download and install and hMicrosoft Security Essentials with windows firewall enable.
    Avast had trouble removing, so I used the avast uninstall tool for it.
    Installed MSE 64-bit, but receives an error in moonspeak when I try to press any buttons on the UI.
      My Computer


  4. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #4

    Remove install\update the driver.
      My Computer


  5. Posts : 5
    Window 7 64-bit
    Thread Starter
       #5

    Thanks for your continued aid.

    panais said:
    Remove install\update the driver.
    Alright, I've done that now. So I guess now I just wait and see if I BSOD again?
      My Computer


  6. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #6

    Give it time,1-2 days maybe,work\play as usual and post back with news.
      My Computer


  7. Posts : 5
    Window 7 64-bit
    Thread Starter
       #7

    Alright, it's been 2 days, and no sign of any issues so far.

    I'll wait a few more days, then I'll mark as solved, thanks for all your help panais :)
      My Computer


  8. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #8

    Ok 1-2 more days and post back with news.
      My Computer


  9. Posts : 5
    Window 7 64-bit
    Thread Starter
       #9

    Marked as solved, updating the Etron USB drivers seems to remedy the issue.
    Many thanks for your help panais :)
      My Computer


  10. Posts : 5,405
    Windows 7 Ultimate 64bit SP1
       #10

    Good news.

    You are welcome! :)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 11:26.
Find Us