BSOD when trying to open projects on Protools 8 LE


  1. Van Scurvy
    Posts : 2
    Windows 7 Professional 64bit
       New #1

    BSOD when trying to open projects on Protools 8 LE


    Hi, I just recently got a new motherboard and video card for my computer. I had to reinstall my Windows 7 Pro, and therefore all of my programs. Whenever I open a saved project in Protools 8 LE I get the BSOD mid-load.

    I saw this similar thread:
    https://www.sevenforums.com/crashes-d...g-project.html

    and followed the instructions for getting the dump file. It's attached.

    Any idea what is going wrong?

    Thanks
      My Computer
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  3. usasma
    Posts : 5,705
    Win7 x64 + x86
       New #2

    Please provide this information: https://www.sevenforums.com/crashes-d...tructions.html

    The memory dump blames the dalwdm.sys driver (dated from 2008) which is a component of the Pro Tools program.
    This website states that the program is compatible with 64 bit versions of Win7: Windows 7 Compatibility for Pro Tools: Drivers, Updates, Downloads

    I would suggest uninstalling the program and reinstalling a fresh copy of the program. AFAIK, this version is no longer supported by the manufacturer - so you may have to get the download from one of the shareware sites on the web.

    BSOD BUGCHECK SUMMARY
    Code:
    
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\010512-19406-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan  5 21:50:07.044 2012 (UTC - 5:00)
System Uptime: 0 days 0:58:32.135
*** WARNING: Unable to verify timestamp for dalwdm.sys
*** ERROR: Module load completed but symbols could not be loaded for dalwdm.sys
Probably caused by : dalwdm.sys ( dalwdm+ffe4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  ProToolsLE.exe
FAILURE_BUCKET_ID:  X64_0x3B_dalwdm+ffe4
Bugcheck code 0000003B
Arguments 00000000`c0000046 fffff800`02909590 fffff880`04911000 00000000`00000000
BiosVersion =  5.07
BiosReleaseDate = 03/19/2007
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  4. Van Scurvy
    Posts : 2
    Windows 7 Professional 64bit
    Thread Starter
       New #3

    Cool, thanks, I'm gonna try uninstall and reinstall
      My Computer
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