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Windows 7: Black Screen of Death - Tried Everything, what now?

31 Jan 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Did replacing Webroot with MSE stop the crashes?


My System SpecsSystem Spec
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31 Jan 2012   #12
jerdoggmckoy

Windows 7 Professional 64 bit
 
 

Hey Writhziden! Thanks again for all your help. I didn't replace Webroot. I just contacted them and told them about the error, mainly because I know their previous company name had done extensive investigation of the black screen of death, and I was hoping to help solve the overall problem for others, and I knew they had a channel to continue to offer that help to others.

One of their techs just scheduled a call with me, and walked me through uninstalling and then reinstalling the software, and I haven't had a problem since. From my discussions with him, it sounded like it wasn't strictly a Web Root problem, but rather a problem where various software's just some times glitch and then conflict with other installed programs. However, I don't know that to be true for sure.

I told him about this thread, and the guy said yeah, the Microsoft anti-virus software is one of the better free ones out there. But since I did get my computer fixed, I am just choosing to run my subscription out and then make a decision at that time. I will probably just install the MSE on my laptop and experiment with it, and if I like it, make the switch a few months from now.
My System SpecsSystem Spec
31 Jan 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

Sounds great. Thanks for posting back the solution for others who may have similar issues. Guess you can mark this thread as solved now. :)
My System SpecsSystem Spec
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 Black Screen of Death - Tried Everything, what now?




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