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Windows 7: Black Screen of Death - Tried Everything, what now?

31 Jan 2012   #11

Windows 7 Home Premium 64 Bit

Did replacing Webroot with MSE stop the crashes?

My System SpecsSystem Spec
31 Jan 2012   #12

Windows 7 Professional 64 bit

Hey Writhziden! Thanks again for all your help. I didn't replace Webroot. I just contacted them and told them about the error, mainly because I know their previous company name had done extensive investigation of the black screen of death, and I was hoping to help solve the overall problem for others, and I knew they had a channel to continue to offer that help to others.

One of their techs just scheduled a call with me, and walked me through uninstalling and then reinstalling the software, and I haven't had a problem since. From my discussions with him, it sounded like it wasn't strictly a Web Root problem, but rather a problem where various software's just some times glitch and then conflict with other installed programs. However, I don't know that to be true for sure.

I told him about this thread, and the guy said yeah, the Microsoft anti-virus software is one of the better free ones out there. But since I did get my computer fixed, I am just choosing to run my subscription out and then make a decision at that time. I will probably just install the MSE on my laptop and experiment with it, and if I like it, make the switch a few months from now.
My System SpecsSystem Spec
31 Jan 2012   #13

Windows 7 Home Premium 64 Bit

Sounds great. Thanks for posting back the solution for others who may have similar issues. Guess you can mark this thread as solved now.
My System SpecsSystem Spec


 Black Screen of Death - Tried Everything, what now?

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