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Windows 7: Two back-to-back BSoDs

10 Jan 2012   #1

Windows 7 Home Premium 64-bit SP1
Two back-to-back BSoDs

- x86 (32-bit) or x64 ?
- the original installed OS on the system?
- an OEM or full retail version?
- What is the age of system (hardware)?
Almost 7 months.
- What is the age of OS installation
Same age as System/Hardware.

Earlier today I experienced two BSoD's back-to-back. I left my computer for a moment and dropped my Xbox controller, I think it bit my computer case when it fell, when I returned to my computer it was locked up and not responding to CTRL+ALT+DEL.
I restarted and at the login screen it locked up again. I'm wondering what happened to cause both BSoDs.

My System SpecsSystem Spec
10 Jan 2012   #2

Win 7 Ultimate 64-bit. SP1.


> Please read through...

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

> Your Avast may be a contributing cause of your BSOD'S.
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST.

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec

 Two back-to-back BSoDs

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