Explorer.exe application crash multiple times.

btmt · 11 Jan 2012

After using "clean startup" i didn't get the solution of problem but after final crash i have generated report by Appcrashview utility which gives the following report:

Version=1
EventType=BEX
EventTime=129707727808884971
ReportType=2
Consent=1
ReportIdentifier=fce2c3c1-3c70-11e1-9c32-001eecf34810
IntegratorReportIdentifier=fce2c3c0-3c70-11e1-9c32-001eecf34810
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7600.16385
Sig[2].Name=Application Timestamp
Sig[2].Value=4a5bc60d
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_a7aa
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=04170fd5
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=a7aa
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=a7aa91f17ea749d42a4de3b390fa5b3d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a7aa
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a7aa91f17ea749d42a4de3b390fa5b3d
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and restart the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225 ca\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\guard32.dll
LoadedModule[33]=C:\Windows\system32\VERSION.dll
LoadedModule[34]=C:\Windows\system32\fltlib.dll
LoadedModule[35]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[36]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\comctl32.dll
LoadedModule[37]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[38]=C:\Windows\system32\profapi.dll
LoadedModule[39]=C:\Windows\system32\apphelp.dll
LoadedModule[40]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[41]=C:\Windows\system32\EhStorShell.dll
LoadedModule[42]=C:\PROGRA~1\MICROS~2\Office12\GR469A~1.DLL
LoadedModule[43]=C:\PROGRA~1\MICROS~2\Office12\GrooveUtil.DLL
LoadedModule[44]=C:\Windows\system32\WININET.dll
LoadedModule[45]=C:\Windows\system32\Normaliz.dll
LoadedModule[46]=C:\Windows\system32\urlmon.dll
LoadedModule[47]=C:\Windows\system32\CRYPT32.dll
LoadedModule[48]=C:\Windows\system32\MSASN1.dll
LoadedModule[49]=C:\Windows\system32\iertutil.dll
LoadedModule[50]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVC R80.dll
LoadedModule[51]=C:\PROGRA~1\MICROS~2\Office12\GrooveNew.DLL
LoadedModule[52]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.42_none_dc990e4797f81af1\ATL80. DLL
LoadedModule[53]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[54]=C:\Windows\system32\rsaenh.dll
LoadedModule[55]=C:\Windows\system32\MSImg32.dll
LoadedModule[56]=C:\Program Files\Internet Download Manager\IDMShellExt.dll
LoadedModule[57]=C:\Program Files\Internet Download Manager\IDMNetMon.DLL
LoadedModule[58]=C:\Windows\System32\cscui.dll
LoadedModule[59]=C:\Windows\System32\CSCDLL.dll
LoadedModule[60]=C:\Windows\system32\CSCAPI.dll
LoadedModule[61]=C:\Windows\system32\ntshrui.dll
LoadedModule[62]=C:\Windows\system32\srvcli.dll
LoadedModule[63]=C:\Windows\system32\IconCodecService.dll
LoadedModule[64]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[65]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[66]=C:\Windows\system32\HID.DLL
LoadedModule[67]=C:\Windows\System32\MMDevApi.dll
LoadedModule[68]=C:\Windows\system32\timedate.cpl
LoadedModule[69]=C:\Windows\system32\ATL.DLL
LoadedModule[70]=C:\Windows\system32\actxprxy.dll
LoadedModule[71]=C:\Windows\system32\ntmarta.dll
LoadedModule[72]=C:\Windows\system32\WLDAP32.dll
LoadedModule[73]=C:\Windows\System32\shdocvw.dll
LoadedModule[74]=C:\Windows\system32\LINKINFO.dll
LoadedModule[75]=C:\Windows\system32\USERENV.dll
LoadedModule[76]=C:\Windows\system32\SAMLIB.dll
LoadedModule[77]=C:\Windows\system32\MsftEdit.dll
LoadedModule[78]=C:\Windows\system32\msls31.dll
LoadedModule[79]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[80]=C:\Windows\system32\authui.dll
LoadedModule[81]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[82]=C:\Windows\system32\PSAPI.DLL
LoadedModule[83]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[84]=C:\Windows\system32\XmlLite.dll
LoadedModule[85]=C:\Windows\system32\WINMM.dll
LoadedModule[86]=C:\Windows\system32\wdmaud.drv
LoadedModule[87]=C:\Windows\system32\ksuser.dll
LoadedModule[88]=C:\Windows\system32\AVRT.dll
LoadedModule[89]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[90]=C:\Windows\system32\msacm32.drv
LoadedModule[91]=C:\Windows\system32\MSACM32.dll
LoadedModule[92]=C:\Windows\system32\midimap.dll
LoadedModule[93]=C:\Windows\system32\msutb.dll
LoadedModule[94]=C:\Windows\System32\gameux.dll
LoadedModule[95]=C:\Windows\System32\wer.dll
LoadedModule[96]=C:\Windows\system32\msiltcfg.dll
LoadedModule[97]=C:\Windows\system32\msi.dll
LoadedModule[98]=C:\Windows\system32\stobject.dll
LoadedModule[99]=C:\Windows\system32\BatMeter.dll
LoadedModule[100]=C:\Windows\system32\WINSTA.dll
LoadedModule[101]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[102]=C:\Windows\system32\WINTRUST.dll
LoadedModule[103]=C:\Windows\system32\es.dll
LoadedModule[104]=C:\Windows\system32\prnfldr.dll
LoadedModule[105]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[106]=C:\Windows\system32\dxp.dll
LoadedModule[107]=C:\Windows\system32\Syncreg.dll
LoadedModule[108]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[109]=C:\Windows\system32\SXS.DLL
LoadedModule[110]=C:\Windows\ehome\ehSSO.dll
LoadedModule[111]=C:\Windows\System32\netshell.dll
LoadedModule[112]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[113]=C:\Windows\system32\NSI.dll
LoadedModule[114]=C:\Windows\System32\WINNSI.DLL
LoadedModule[115]=C:\Windows\System32\nlaapi.dll
LoadedModule[116]=C:\Windows\System32\AltTab.dll
LoadedModule[117]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[118]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[119]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[120]=C:\Windows\system32\netutils.dll
LoadedModule[121]=C:\Windows\System32\pnidui.dll
LoadedModule[122]=C:\Windows\System32\QUtil.dll
LoadedModule[123]=C:\Windows\System32\wevtapi.dll
LoadedModule[124]=C:\Program Files\Microsoft Office\Office12\1033\GrooveIntlResource.dll
LoadedModule[125]=C:\Windows\System32\cscobj.dll
LoadedModule[126]=C:\Windows\System32\srchadmin.dll
LoadedModule[127]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[128]=C:\Windows\system32\WS2_32.dll
LoadedModule[129]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[130]=C:\Windows\system32\credssp.dll
LoadedModule[131]=C:\Windows\system32\ieframe.DLL
LoadedModule[132]=C:\Windows\system32\OLEACC.dll
LoadedModule[133]=C:\Windows\System32\Actioncenter.dll
LoadedModule[134]=C:\Windows\system32\mssprxy.dll
LoadedModule[135]=C:\Windows\System32\npmproxy.dll
LoadedModule[136]=C:\Windows\System32\UIAnimation.dll
LoadedModule[137]=C:\Windows\system32\Wlanapi.dll
LoadedModule[138]=C:\Windows\system32\wlanutil.dll
LoadedModule[139]=C:\Windows\system32\wwanapi.dll
LoadedModule[140]=C:\Windows\system32\wwapi.dll
LoadedModule[141]=C:\Windows\system32\fxsst.dll
LoadedModule[142]=C:\Windows\system32\FXSAPI.dll
LoadedModule[143]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[144]=C:\Windows\system32\MPR.dll
LoadedModule[145]=C:\Windows\System32\QAgent.dll
LoadedModule[146]=C:\Windows\system32\wkscli.dll
LoadedModule[147]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[148]=C:\Windows\System32\bthprops.cpl
LoadedModule[149]=C:\Windows\System32\SyncCenter.dll
LoadedModule[150]=C:\Windows\system32\imapi2.dll
LoadedModule[151]=C:\Windows\System32\hgcpl.dll
LoadedModule[152]=C:\Windows\System32\provsvc.dll
LoadedModule[153]=C:\Windows\system32\DEVRTL.dll
LoadedModule[154]=C:\Windows\system32\dsrole.dll
LoadedModule[155]=C:\Windows\System32\wscinterop.dll
LoadedModule[156]=C:\Windows\System32\WSCAPI.dll
LoadedModule[157]=C:\Windows\System32\wscui.cpl
LoadedModule[158]=C:\Windows\System32\werconcpl.dll
LoadedModule[159]=C:\Windows\System32\framedynos.dll
LoadedModule[160]=C:\Windows\System32\wercplsupport.dll
LoadedModule[161]=C:\Windows\System32\msxml6.dll
LoadedModule[162]=C:\Windows\System32\hcproviders.dll
LoadedModule[163]=C:\Windows\system32\SearchFolder.dll
LoadedModule[164]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[165]=C:\Windows\System32\NLSData0009.dll
LoadedModule[166]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[167]=C:\Windows\system32\thumbcache.dll
LoadedModule[168]=C:\Windows\System32\appwiz.cpl
LoadedModule[169]=C:\Windows\System32\osbaseln.dll
LoadedModule[170]=C:\Windows\System32\Wpc.dll
LoadedModule[171]=C:\Windows\system32\samcli.dll
LoadedModule[172]=C:\Windows\system32\dnsapi.DLL
LoadedModule[173]=C:\Windows\System32\msxml3.dll
LoadedModule[174]=C:\Windows\system32\ACLUI.dll
LoadedModule[175]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[176]=C:\Windows\system32\van.dll
LoadedModule[177]=C:\Windows\system32\RasMM.dll
LoadedModule[178]=C:\Windows\system32\RASAPI32.dll
LoadedModule[179]=C:\Windows\system32\rasman.dll
LoadedModule[180]=C:\Windows\system32\WWanMM.dll
LoadedModule[181]=C:\Windows\system32\WlanMM.dll
LoadedModule[182]=C:\Windows\system32\wlanhlp.dll
LoadedModule[183]=C:\Windows\system32\OneX.DLL
LoadedModule[184]=C:\Windows\system32\eappprxy.dll
LoadedModule[185]=C:\Windows\system32\eappcfg.dll
LoadedModule[186]=C:\PROGRA~1\MICROS~2\Office12\GRA32A~1.DLL
LoadedModule[187]=C:\PROGRA~1\MICROS~2\Office12\GR0C18~1.DLL
LoadedModule[188]=C:\Windows\System32\netprofm.dll
LoadedModule[189]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[190]=C:\Program Files\Common Files\Microsoft Shared\OFFICE11\msxml5.dll
LoadedModule[191]=C:\Windows\system32\zipfldr.dll
LoadedModule[192]=C:\Windows\system32\tquery.dll
LoadedModule[193]=C:\Program Files\TeraCopy\TeraCopyExt.dll
LoadedModule[194]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[195]=C:\Windows\System32\shacct.dll
LoadedModule[196]=C:\Windows\System32\themecpl.dll
LoadedModule[197]=C:\Windows\system32\themeui.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE

Now i don't know what to do or what this report means if anyone can help me here let me know.

writhziden · 11 Jan 2012

There are only a few possibilities left. You may have a virus. Check for viruses.

Download and install the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download (do not start the trial) and make sure it is updated. Do not run a scan yet.
Download VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software but do not unzip it yet
Download the Fakerean removal tool but do not run it yet.
Start your computer in Safe Mode
Unzip VIPRE Rescue and let it run.
Run a full scan with Malwarebytes.
Run the fakerean removal tool.

btmt · 14 Jan 2012

Well I created the another new user account for my system and also deleted the old account, I thought it may solve my problem but it didn't help me.
I have used Malwarebytes and i found the system is completely clean, I also regularly update my antivirus so no any virus problem were found, I have also used bitdefender online scanner it didn't detect any harmful content or virus.
So I guess there may not be other possibe solution to this issue but i will try to find it by removing all software one by one or replacing them, may be it will give some information.
Thanks writhziden for helping me to solve my problem and for your suggestions, It's really nice of you thanks again.

writhziden · 14 Jan 2012

btmt said:

Well I created the another new user account for my system and also deleted the old account, I thought it may solve my problem but it didn't help me.
I have used Malwarebytes and i found the system is completely clean, I also regularly update my antivirus so no any virus problem were found, I have also used bitdefender online scanner it didn't detect any harmful content or virus.
So I guess there may not be other possibe solution to this issue but i will try to find it by removing all software one by one or replacing them, may be it will give some information.
Thanks writhziden for helping me to solve my problem and for your suggestions, It's really nice of you thanks again.

Alright, sounds good. Let us know if you find the software causing the problem.

If you are still unable to solve the problem after uninstalling software, try a Repair Install and let us know if you need help going through the steps for the repair install.

writhziden · 04 Feb 2012

Were you able to determine the software causing the explorer crashes?