BSOD Video Scheduler Error Message

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  1. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD Video Scheduler Error Message


    Hi I have had an on-again off-again problem that's been going on for some months now but has escalated in the past week.

    The problem occurs with unexpected BSOD error messages that always seems to point towards a video schedule error. The error can occur in any usage timeframe (e.g. 10 min or three hours) under varying usage conditions (watching YouTube yesterday, Reading e-mail this morning).

    I have previously (a month or two back when experiencing the same problem) updated all drivers and updated to the latest BIOS version. This didn't initially fix the problem although a week or so later I did stop having problems for about a month after doing this.

    Anyway, I'm hoping someone can help me get to the bottom of this. Please find attached a zip file with the crash information.

    Windows 7 64-bit SP 1
    Original OS on this system
    Full retail version
    System hardware approximately 2 years old
    operating system is still original with service Pack 1 update applied
    Last edited by davebeck; 10 Jan 2012 at 21:34. Reason: added some system information
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Bug Check 0x119: VIDEO_SCHEDULER_INTERNAL_ERROR


    The VIDEO_SCHEDULER_INTERNAL_ERROR bug check has a value of 0x00000119. This indicates that the video scheduler has detected a fatal violation.
    Important Information If You Have Received a STOP Code

    If you have received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.

    Lets start by re-installing the newest video driver using these instructions.

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using

    Phyxion.net - Driver Sweeper

    When it is removed then download and install the fresh copy.
      My Computer


  3. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    I have removed and reinstall the latest drivers and will keep you updated with what happens stop
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    davebeck said:
    I have removed and reinstall the latest drivers and will keep you updated with what happens stop
    Good luck
      My Computer


  5. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    Unfortunately this morning while watching a couple of music videos on itunes I received another BS0D.

    I have attached the dump file information.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    Code:
    Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\davebeck\Windows_NT6_BSOD_jcgriff2\011212-23883-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`03212000 PsLoadedModuleList = 0xfffff800`03457670
    Debug session time: Wed Jan 11 16:30:31.678 2012 (UTC - 7:00)
    System Uptime: 0 days 0:34:48.600
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ........................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 119, {1, 41c98, 41c9d, 41c9c}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_SCHEDULER_INTERNAL_ERROR (119)
    The video scheduler has detected that fatal violation has occurred. This resulted
    in a condition that video scheduler can no longer progress. Any other values after
    parameter 1 must be individually examined according to the subtype.
    Arguments:
    Arg1: 0000000000000001, The driver has reported an invalid fence ID.
    Arg2: 0000000000041c98
    Arg3: 0000000000041c9d
    Arg4: 0000000000041c9c
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x119
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  a
    
    LAST_CONTROL_TRANSFER:  from fffff88001c5322f to fffff8000328ec40
    
    STACK_TEXT:  
    fffff880`0358c488 fffff880`01c5322f : 00000000`00000119 00000000`00000001 00000000`00041c98 00000000`00041c9d : nt!KeBugCheckEx
    fffff880`0358c490 fffff880`05c07eb9 : 00000000`00000000 00000000`00041c98 00000000`00000000 00000000`00041c9d : watchdog!WdLogEvent5+0x11b
    fffff880`0358c4e0 fffff880`05c08125 : fffffa80`0bcc8000 fffff880`0358c610 fffff880`000011ac fffff800`03802b7f : dxgmms1!VidSchiVerifyDriverReportedFenceId+0xad
    fffff880`0358c510 fffff880`05c07f76 : fffff880`00041c98 fffff880`05c080bc fffffa80`0bcf6000 00000000`00000000 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x19d
    fffff880`0358c560 fffff880`066e213f : fffffa80`0aefd480 00000000`000000ff 00000000`00000001 fffffa80`0aefd480 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
    fffff880`0358c590 fffff880`047752cc : fffffa80`0bb2a040 fffffa80`0aefe6c0 00000000`00000001 00000000`00000000 : dxgkrnl!DxgNotifyInterruptCB+0x83
    fffff880`0358c5c0 fffffa80`0bb2a040 : fffffa80`0aefe6c0 00000000`00000001 00000000`00000000 fffff880`0358c670 : atikmpag+0x52cc
    fffff880`0358c5c8 fffffa80`0aefe6c0 : 00000000`00000001 00000000`00000000 fffff880`0358c670 fffff880`066e213f : 0xfffffa80`0bb2a040
    fffff880`0358c5d0 00000000`00000001 : 00000000`00000000 fffff880`0358c670 fffff880`066e213f fffffa80`0aefd480 : 0xfffffa80`0aefe6c0
    fffff880`0358c5d8 00000000`00000000 : fffff880`0358c670 fffff880`066e213f fffffa80`0aefd480 00000000`00000000 : 0x1
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
    fffff880`05c07eb9 c744244053eeffff mov     dword ptr [rsp+40h],0FFFFEE53h
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    
    FAILURE_BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
    
    BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
    
    Followup: MachineOwner
    ---------
    Go through the steps for Diagnosing basic problems with DirectX and use zigzag3143's method with Driver Sweeper to swap out graphics card drivers if you do more swapping. Let us know if you need further assistance. :)
      My Computer


  7. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    I ran the diagnostic tool which showed no errors (I have saved and uploaded the text file to make sure I haven't missed anything).

    When I removed the drivers the only ones that I touched were the ATI Radeon drivers. Are there any others that I should be looking at removing as well?
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    davebeck said:
    I ran the diagnostic tool which showed no errors (I have saved and uploaded the text file to make sure I haven't missed anything).

    When I removed the drivers the only ones that I touched were the ATI Radeon drivers. Are there any others that I should be looking at removing as well?
    You may want to go through add/remove programs and remove the AMD Install Manager to remove all AMD software, as well. Then re-install the software if you want, but I would recommend running with just the drivers for testing purposes. The software can cause problems on some machines, and it also can overclock your display card without your permission.
      My Computer


  9. Posts : 17
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    writhziden said:
    You may want to go through add/remove programs and remove the AMD Install Manager to remove all AMD software, as well. Then re-install the software if you want, but I would recommend running with just the drivers for testing purposes. The software can cause problems on some machines, and it also can overclock your display card without your permission.
    Thanks, I have taken your advice and removed the AMD software.

    I'm not sure what to do next
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    davebeck said:
    writhziden said:
    You may want to go through add/remove programs and remove the AMD Install Manager to remove all AMD software, as well. Then re-install the software if you want, but I would recommend running with just the drivers for testing purposes. The software can cause problems on some machines, and it also can overclock your display card without your permission.
    Thanks, I have taken your advice and removed the AMD software.

    I'm not sure what to do next
    Just let it run and report back whether you have any more crashes or it is fixed. :)
      My Computer


 
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