BSOD ntoskrn.exe+186513 - hal.dll+12903 need help please

GillChar · 11 Jan 2012

Hi all,

I'm having the BSOD sometimes the computer is good for couple of weeks, sometime got crash couple of times in one day

I use BlueScreenView and see the problem is from HAL.DLL+12903 and ntoskrn.exe+186513 but I don't know how to go further.

I downloaded and installed Windbg from MS but it's saying I don't have Symbols...blah blah (which I don't understand what is symbols and where I can download them??) so I couldn't find what exactly cause the BSOD on my laptop

Here is my lapto spec:

Model : Dell studio xps 1340
CPU : Intel core 2 duo P9600
Graphic card: Nvidia Geforce 9500M
Windows OS: Windows 7 Ultimate retail - fresh new installed
System age: around 1 year

Please kindly help to debug the minidump and also show me how to install the Windbg properly if can (like how/where to download the symbols?...)

Much appreciate your help

GillChar · 12 Jan 2012

Any one help on debugging the dump file please??

usasma · 12 Jan 2012

A link to how to set symbols (and a lot of other stuff that I do): WinDbg Analysis Report
Paragraph E contains the syntax for the symbol server address

Please provide this information for us: https://www.sevenforums.com/crashes-d...tructions.html

Your Ricoh Memory Card Reader drivers date from 2006 and MUST be updated
You have 2 drivers that end in .tmp - this is unusual and highly suspicious. The above requested info may help figure this out, but in the meantime please scan for malware using these free tests (in case your currect protection is compromised):

please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks

Please post back with the results and we'll move on from there.
BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011112-27783-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Jan 11 05:42:51.368 2012 (UTC - 5:00)
System Uptime: 1 days 1:12:27.022
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  YAHOOM~1.EXE
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`02d5b038 00000000`b2000000 00000000`00060151
BiosVersion = A11
BiosReleaseDate = 09/08/2009
CPUID:        "Intel(R) Core(TM)2 Duo CPU     P9500  @ 2.53GHz"
MaxSpeed:     2530
CurrentSpeed: 2533
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011012-22744-01.dmp]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Jan 10 04:29:42.399 2012 (UTC - 5:00)
System Uptime: 1 days 21:29:41.038
Probably caused by : hardware
BUGCHECK_STR:  0x124_GenuineIntel
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  game.exe
FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE
Bugcheck code 00000124
Arguments 00000000`00000000 fffffa80`02889038 00000000`b2000000 00000000`00060151
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

GillChar · 17 Jan 2012

Hi Usasma,

Thank you for your help. I've been busy lately and haven't got time to come back here.

Thanks again. I'll try to update my program

Cheers

GillChar