Cannot clear "System repair pending which requires reboot to complete"

valzi · 11 Jan 2012

When I go to Control Panel\All Control Panel Items\Performance Information and Tools and click "Rate this computer", it crashes before it's done.

Desktop Window Manager Sessions Manager is disabled, not running, and the option to start it is greyed out.

sfc \scannow didn't finish, so I ran it at boot using method 1 here: SFC /SCANNOW : Run in Command Prompt at Boot That gave me the error "There is a system repair pending which requires reboot to complete." I rebooted into windows and then back to the disc several times and got the error each time. My computer does not have a pending.xml file.

Since sfc \scannow wasn't working, I tried to do a repair install using this method Repair Install. I ran the compatibility check (by clicking "upgrade" after starting setup) on the windows 7 disk and it gave me this message: "Windows needs to be restarted so necessary changes to system files can be made before continuing."

Restarting, however, does not accomplish this. What can I do? It seems my main problem right now is finishing up whatever Windows thinks it needs to update on a reboot (I've rebooted many times since discovering the message.)

Here are the relevant details from my CBS.log:

Code:

2012-01-11 20:58:27, Info                  CSI    000005cb [SR] Verifying 25 (0x0000000000000019) components
2012-01-11 20:58:27, Info                  CSI    000005cc [SR] Beginning Verify and Repair transaction
2012-01-11 20:58:28, Info                  CSI    000005ce [SR] Verify complete
2012-01-11 20:58:28, Info                  CSI    000005cf [SR] Repairing 1 components
2012-01-11 20:58:28, Info                  CSI    000005d0 [SR] Beginning Verify and Repair transaction
2012-01-11 20:58:28, Info                  CSI    000005d2 [SR] Cannot repair member file [l:22{11}]"basebrd.dll" of Microsoft-Windows-Branding-Base-Professional, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-01-11 20:58:28, Info                  CSI    000005d4 [SR] Cannot repair member file [l:22{11}]"basebrd.dll" of Microsoft-Windows-Branding-Base-Professional, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-01-11 20:58:28, Info                  CSI    000005d5 [SR] This component was referenced by [l:216{108}]"Microsoft-Windows-Branding-Professional-Client-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.BPSC Namespace"
2012-01-11 20:58:28, Info                  CSI    000005d8 [SR] Could not reproject corrupted file [ml:520{260},l:62{31}]"\??\C:\Windows\Branding\Basebrd"\[l:22{11}]"basebrd.dll"; source file in store is also corrupted
2012-01-11 20:58:28, Info                  CSI    000005db [SR] Repair complete
2012-01-11 20:58:28, Info                  CSI    000005dc [SR] Committing transaction
2012-01-11 20:58:28, Info                  CSI    000005e0 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

valzi · 11 Jan 2012

Solution ideas:

A. Should I type this after booting to the Windows 7 disk's cmd prompt? dism.exe /image:C:\ /cleanup-image /revertpendingactions There is no pending.xml, so I'm not sure if it would do anything.

B. Or maybe I should do something with C:\Windows\winsxs\reboot.xml?

Here's what it says:

Code:

<?xml version='1.0' encoding='utf-8'?>
<PendingTransaction Version="3.1">
    <POQ>
        <DeleteKeyValue path="\Registry\Machine\COMPONENTS" name="PendingRequired"/>
    </POQ>
</PendingTransaction>

valzi · 14 Jan 2012

I know I'm not supposed to bump, but it's been a long long time with no reply. I'd really like to fix this...

writhziden · 14 Jan 2012

valzi said:

Solution ideas:

A. Should I type this after booting to the Windows 7 disk's cmd prompt? dism.exe /image:C:\ /cleanup-image /revertpendingactions There is no pending.xml, so I'm not sure if it would do anything.

B. Or maybe I should do something with C:\Windows\winsxs\reboot.xml?

Here's what it says:

Code:

<?xml version='1.0' encoding='utf-8'?>
<PendingTransaction Version="3.1">
    <POQ>
        <DeleteKeyValue path="\Registry\Machine\COMPONENTS" name="PendingRequired"/>
    </POQ>
</PendingTransaction>

I would at least try method A and see if it resolves the issue with SFC /SCANNOW. If not, you may want to try running Startup Repair a few times to see if you are then able to do the repair install. To run Startup Repair, use Advanced Boot Options to get to System Recovery Options and run Startup Repair three times. For further reading: Startup Repair - Run 3 Separate Times

valzi · 14 Jan 2012

Okay, I tried Option A. I'll try your startup repair 3 times idea next. I'm calling that option C for the purposes of this thread.

writhziden · 14 Jan 2012

valzi said:

Okay, I tried Option A. I'll try your startup repair 3 times idea next. I'm calling that option C for the purposes of this thread.

Option B would be to delete reboot.xml, which is also a good step after Option A. Then you can try Option C if those do not do the trick. :)

valzi · 14 Jan 2012

Okay, I've completed A and B with no luck.

I did the startup repair portion of C and now I'm in the middle of a startup repair (which suggests the startup repair idea fixed enough for me to do a repair install.) I'll let you know how that works out soon!

writhziden · 14 Jan 2012

valzi said:

Okay, I've completed A and B with no luck.

I did the startup repair portion of C and now I'm in the middle of a startup repair (which suggests the startup repair idea fixed enough for me to do a repair install.) I'll let you know how that works out soon!

Don't forget that you should run the repair three times before proceeding.

valzi · 14 Jan 2012

Yes, I did it three times. Now I've finished a repair install and everything seems back to normal. However, running the system rating updater (Control Panel\All Control Panel Items\Performance Information and Tools --> rate this computer) still sends me to a BSOD. I'll run sfc scannow and see if it can complete or not.

EDIT: BSOD info:
Caused By Address:

Code:

igdkmd64.sys    igdkmd64.sys+36c1f    fffff880`0562d000    fffff880`061ea660    0x00bbd660    0x4ea1ac13    10/21/2011 10:29:55 AM

and

Crash Address:

Code:

ntoskrnl.exe    ntoskrnl.exe+7c1e9    fffff800`0321a000     fffff800`03803000    0x005e9000    0x4e02aaa3    6/22/2011 7:53:23 PM     Microsoft® Windows® Operating System    NT Kernel & System     6.1.7601.17640 (win7sp1_gdr.110622-1506)    Microsoft Corporation     C:\Windows\system32\ntoskrnl.exe

Here's my full minidump: http://dl.dropbox.com/u/570881/troub...2-45131-01.dmp

(Thanks for the help so far!)

writhziden · 14 Jan 2012

Let us know the results of the system file check. I would be surprised if anything comes back after doing a repair install, though.

Also, if you follow the https://www.sevenforums.com/crashes-d...tructions.html, we will have more information to assist you with the crashes.