Cannot clear "System repair pending which requires reboot to complete"

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  1. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #11

    BSOD info attached, as per suggested by the instructions you gave. It's also here: http://dl.dropbox.com/u/570881/troub...valzi_bsod.zip

    Here's some hardware info:

    Code:
    Intel Core i3 2100
    Windows 7x64 SP1 (Build 7601)
    CPU Arch : 1 CPU - 2 Cores - 4 Threads
    CPU PSN : Intel Core i3-2100 CPU @ 3.10GHz
    CPU EXT : MMX, SSE (1, 2, 3, 3S, 4.1, 4.2), EM64T, VT-x, AVX
    CPUID : 6.A.7 / Extended : 6.2A
    CPU Cache : L1 : 2 x 32 / 2 x 32 KB - L2 : 2 x 256 KB
    CPU Cache : L3 : 3072 KB
    Core : Sandy Bridge (32 nm) / Stepping : D2
    Freq : 1604.69 MHz (100.29 * 16)
    MB Brand : Gigabyte
    MB Model : Z68A-D3H-B3
    NB : Intel Sandy Bridge rev 09
    SB : Intel Z68 rev B3
    RAM : 8192 MB DDR3 Dual Channel
    RAM Speed : 668.7 MHz (1:5) @ 9-9-9-24
    Slot 1 : 4096MB (10700)
    Slot 1 Manufacturer : Corsair
    Slot 2 : 4096MB (10700)
    Slot 2 Manufacturer : Corsair
    
    Intel Core i3 2100
    Windows 7x64 SP1 (Build 7601)
    CPU Arch : 1 CPU - 2 Cores - 4 Threads
    CPU PSN : Intel Core i3-2100 CPU @ 3.10GHz
    CPU EXT : MMX, SSE (1, 2, 3, 3S, 4.1, 4.2), EM64T, VT-x, AVX
    CPUID : 6.A.7 / Extended : 6.2A
    CPU Cache : L1 : 2 x 32 / 2 x 32 KB - L2 : 2 x 256 KB
    CPU Cache : L3 : 3072 KB
    Core : Sandy Bridge (32 nm) / Stepping : D2
    Freq : 1604.69 MHz (100.29 * 16)
    MB Brand : Gigabyte
    MB Model : Z68A-D3H-B3
    NB : Intel Sandy Bridge rev 09
    SB : Intel Z68 rev B3
    RAM : 8192 MB DDR3 Dual Channel
    RAM Speed : 668.7 MHz (1:5) @ 9-9-9-24
    Slot 1 : 4096MB (10700)
    Slot 1 Manufacturer : Corsair
    Slot 2 : 4096MB (10700)
    Slot 2 Manufacturer : Corsair
    
    CPU integrated Card Name:     Intel(R) HD Graphics Family
    Driver:     8.15.10.2559 / Win7 64
    
    PCI Card Name:     ATI Radeon HD 5700 Series
    GPU:     Juniper     Revision:      
    Technology:     40 nm     Die Size:     170 mm˛
    BIOS Version:     012.019.000.003.000000     Device ID:     1002 - 68B8
    Bus Interface:     PCI-E 2.0 x16 @ x16 2.0     Subvendor:     ATI AIB (1787)
    ROPs:     16     Shaders:     800 (DX 11.0)
    Pixel Fillrate:     14.0 GPixel/s     Texture Fillrate:     35.0 GTexel/s
    Memory Type:     GDDR5     Bus Width:     128 bit
    Memory Size:     1024 MB     Bandwidth:     78.4 GB/s
    Driver:     atiumdag 8.920.0.0 (Catalyst 11.12) / Win7 64
    GPU Clock:     875 MHz     1225 MHz      
    Default Clock:     875 MHz     1225 MHz
    Based on the minidump, I think the BSOD is being caused by the cpu-integrated graphics card. In the BIOS, I have the integrated graphics card set to only turn on when necessary. I can also set it to be always on or to never turn on. Maybe I need to set it to never turn on?
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #12

    Code:
    Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\valzi\011412-45131-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0321a000 PsLoadedModuleList = 0xfffff800`0345f670
    Debug session time: Sat Jan 14 18:24:54.449 2012 (UTC - 7:00)
    System Uptime: 0 days 0:04:35.651
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................
    Loading User Symbols
    Loading unloaded module list
    ....
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88005663c1f, fffff88009933dc0, 0}
    
    Probably caused by : igdkmd64.sys ( igdkmd64+36c1f )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88005663c1f, Address of the instruction which caused the bugcheck
    Arg3: fffff88009933dc0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    igdkmd64+36c1f
    fffff880`05663c1f 88911c130000    mov     byte ptr [rcx+131Ch],dl
    
    CONTEXT:  fffff88009933dc0 -- (.cxr 0xfffff88009933dc0)
    rax=fffff88005663f60 rbx=0000000000000001 rcx=0000000000000000
    rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88005663c1f rsp=fffff880099347a0 rbp=fffff8a003432c01
     r8=0000000000000000  r9=fffffa80083bf430 r10=fffffa800853c300
    r11=fffffa80083bf020 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    igdkmd64+0x36c1f:
    fffff880`05663c1f 88911c130000    mov     byte ptr [rcx+131Ch],dl ds:002b:00000000`0000131c=??
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  WinSAT.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88005663c1f
    
    STACK_TEXT:  
    fffff880`099347a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : igdkmd64+0x36c1f
    
    
    FOLLOWUP_IP: 
    igdkmd64+36c1f
    fffff880`05663c1f 88911c130000    mov     byte ptr [rcx+131Ch],dl
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  igdkmd64+36c1f
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdkmd64
    
    IMAGE_NAME:  igdkmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ea1ac13
    
    STACK_COMMAND:  .cxr 0xfffff88009933dc0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_igdkmd64+36c1f
    
    BUCKET_ID:  X64_0x3B_igdkmd64+36c1f
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff880`0562d000 fffff880`061ea660   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Fri Oct 21 11:29:55 2011 (4EA1AC13)
        CheckSum:         00BC8CF3
        ImageSize:        00BBD660
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    So it is your intel graphics driver that is causing the problem. I would recommend uninstalling and re-installing the graphics driver. If that does not work, then uninstall it and install an older or newer version than the one you currently have. The following steps are for re-installing the driver.


    To fully re-install a driver, use the following steps.
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand the Display adapters
    6. Right click the device
    7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    9. Restart your computer
    10. Install the latest driver for the device once Windows starts.


    Alternatively:
    1. Login as an adminstrative user.
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Expand the Display adapters
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer
    11. Install the latest driver for the device once Windows starts.



    Also, update the following drivers. Installing and updating drivers in 7,
    DriverReference,
    and Drivers and Downloads
    are useful references.
    Code:
    speedfan	fffff880`0193d000	fffff880`01944000	Sun Sep 24 07:26:48 2006 (45168798)	00005062		speedfan.sys
    netr7364	fffff880`0755a000	fffff880`075ef000	Sun Sep 23 21:08:50 2007 (46f72a42)	00096344		netr7364.sys
    AtiPcie	fffff880`01630000	fffff880`01638000	Tue May 05 09:00:22 2009 (4a005486)	000134c7		AtiPcie.sys
    lirsgt	fffff880`06c00000	fffff880`06c0d000	Sun May 17 07:06:57 2009 (4a100bf1)	0000f1b4		lirsgt.sys
    atksgt	fffff880`0829f000	fffff880`082ee000	Sun May 17 07:36:34 2009 (4a1012e2)	0004fc56		atksgt.sys
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #13

    valzi said:
    Based on the minidump, I think the BSOD is being caused by the cpu-integrated graphics card. In the BIOS, I have the integrated graphics card set to only turn on when necessary. I can also set it to be always on or to never turn on. Maybe I need to set it to never turn on?
    You could try setting it to never turn on and see if it affects your ability to obtain the WEI.

    I was unaware that you had two graphics controllers, so thanks for letting us know. Very useful information, and you did some nice troubleshooting on your own.
      My Computer


  4. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #14

    Fixed!

    I updated speedfan, my ATI drivers (which were oddly really old despite updating them about a month ago), netr7364 (my usb wifi adapter driver.)

    lirsgt and atksgt are part of Tages cd copy protection. I installed the latest version of Tages, but I'm not sure it's actually newer than what I had before.

    I really probably should have tested at that point, but I changed the bios setting on my Intel CPU graphic controller so that it will only turn on if there's no graphics card in the PCI slot.

    Then it worked!

    Question for the sake of curiosity: why did you recommend I update the specific drivers you chose? I understand the reason for AtiPcie, but I'm curious what lead you to believe the others might be important or out of date or whatever drew your interest?

    I wasn't desperate to get my WEI numbers, but I was afraid that crashing during a hardware test probably signified system instability and wanted to take care of it before a more difficult problem arose. Thanks so much for helping with it. I feel much better now. =)
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #15

    valzi said:
    Fixed!

    I updated speedfan, my ATI drivers (which were oddly really old despite updating them about a month ago), netr7364 (my usb wifi adapter driver.)

    lirsgt and atksgt are part of Tages cd copy protection. I installed the latest version of Tages, but I'm not sure it's actually newer than what I had before.

    I really probably should have tested at that point, but I changed the bios setting on my Intel CPU graphic controller so that it will only turn on if there's no graphics card in the PCI slot.

    Then it worked!

    Question for the sake of curiosity: why did you recommend I update the specific drivers you chose? I understand the reason for AtiPcie, but I'm curious what lead you to believe the others might be important or out of date or whatever drew your interest?

    I wasn't desperate to get my WEI numbers, but I was afraid that crashing during a hardware test probably signified system instability and wanted to take care of it before a more difficult problem arose. Thanks so much for helping with it. I feel much better now. =)
    The debugging tool has Modules under Debug that show the timestamp of each driver. By listing them according to date, we can determine which are older and which are newer. If the older ones were prior to Windows 7 being released, we will ask people to update those drivers.

    I'm glad you were able to get your stability sorted. Let us know if you have any further questions, comments, or concerns. Otherwise, do your usual routine for a week or so and if you have no problems, come back and mark the thread as solved by clicking on the green button next to Post Reply at the bottom of the thread.

    Edit: I see you already marked it solved. That is fine. If you have any stability issues in the next week, you can always come back and let us know. Best wishes it is solved! :)
    Last edited by writhziden; 15 Jan 2012 at 00:38. Reason: Solved! Always good news.
      My Computer


  6. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #16

    Yep! I'll do that!

    Just one thing is still hanging on, but I think it's unrelated: Windows tries (and apparently fails) to install an update every time I shut down. Also, update manager wants to install one important update but always fails. (That means, I think, I have two updates I need to do, one of them already in queue and the other apparently unable to install until the other one is finished.)

    Should I start a new thread for that or address it here?

    Code:
    KB2468871
    Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
    
    Installation status: Failed
    
    Error details: Code 643
    Last edited by valzi; 15 Jan 2012 at 02:57.
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #17

    valzi said:
    Yep! I'll do that!

    Just one thing is still hanging on, but I think it's unrelated: Windows tries (and apparently fails) to install an update every time I shut down. Also, update manager wants to install one important update but always fails. (That means, I think, I have two updates I need to do, one of them already in queue and the other apparently unable to install until the other one is finished.)

    Should I start a new thread for that or address it here?

    Code:
    KB2468871
    Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2468871)
    
    Installation status: Failed
    
    Error details: Code 643
    The Gurus in Windows Updates & Activation are more experienced with update problems. I would have to do research to help you, but they may already know the steps to take. I would suggest starting a new thread there. Good luck! :)
      My Computer


  8. Posts : 29
    Windows 7 Professional x64
    Thread Starter
       #18

    Alright doing that. You've been great!
      My Computer


  9. cry
    Posts : 3
    Windows 7
       #19

    I am currently having this same issue, however I cannot boot into my windows platform at all. I'm using a system repair disc to gain access to the command prompt.

    I'll run the sfc command for it to tell me a system repair is pending.

    I've attempted to type enter dism.exe /image:C:\ /cleanup-image /revertpendingactions

    I've tried changing "C" to the drive my actual system is on, but get this everytime,

    Error: 2

    Unable to access the image.
    Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder.

    Is this because I am booting off a repair disk to try and access this command? If so, it seems like my only option is to reformat the computer because I am at a serious loss here.
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #20

    cry said:
    I am currently having this same issue, however I cannot boot into my windows platform at all. I'm using a system repair disc to gain access to the command prompt.

    I'll run the sfc command for it to tell me a system repair is pending.

    I've attempted to type enter dism.exe /image:C:\ /cleanup-image /revertpendingactions

    I've tried changing "C" to the drive my actual system is on, but get this everytime,

    Error: 2

    Unable to access the image.
    Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder.

    Is this because I am booting off a repair disk to try and access this command? If so, it seems like my only option is to reformat the computer because I am at a serious loss here.
    Make sure you are copying the command exactly as it is written. If you do not, you will get an Error: 2 statement. Also, we would appreciate it you started your own thread for this. I realize you have a similar problem, but you are more likely to get help if you start your own thread and link to this one as a similar case.

    For example: I am having the same/a similar problem to that found in https://www.sevenforums.com/crashes-d...ml#post1754804 and was hoping someone might help me resolve it. Here are the steps I have tried...
      My Computer


 
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