BSOD bugcode_usb_driver FE

Simbab · 16 Feb 2012

Thank you for your response.

I am beginning to think that my internet modem's ZTE AX326 provider's custom written driver is the problem.

Cause at the moment i were using only bluetooth mouse (bluetooth is integrated) and that internet modem.

Any chance i could help them? Like sending that dumpfile? Or i should run driver verifier on that device?

Thanks again.

writhziden said:

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\BSODDmpFiles\Simbab\dump.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03009000 PsLoadedModuleList = 0xfffff800`0324e670
Debug session time: Thu Feb 16 03:36:41.942 2012 (GMT-7)
System Uptime: 0 days 0:49:15.487
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 5, fffffa800730ec80}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa800730ec80, TimeoutContext - PortData

Debugging Details:
------------------


DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88004a12a60 to fffff80003085c40

STACK_TEXT:  
fffff880`033afc18 fffff880`04a12a60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`033afc20 fffff800`0337c9e3 : fffffa80`07308050 00000000`00000001 ffffffff`dc3a58a0 fffff800`032262b8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`033afc80 fffff800`03090001 : fffff800`03226200 fffff800`0337c901 fffffa80`03b68600 fffffa80`03b68680 : nt!IopProcessWorkItem+0x23
fffff880`033afcb0 fffff800`03320fee : 00000000`00000019 fffffa80`03b68680 00000000`00000080 fffffa80`03b4e9e0 : nt!ExpWorkerThread+0x111
fffff880`033afd40 fffff800`030775e6 : fffff880`031d3180 fffffa80`03b68680 fffff880`031ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033afd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`04a12a60 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

Followup: MachineOwner
---------

The crash files are still pointing to your USB devices. Do you have a USB wireless device, by chance? I do notice a bluetooth USB device...

Please follow the https://www.sevenforums.com/crashes-d...tructions.html and upload the files to your next post (not to a third party site). There is information included in the files generated through those instructions that will help us provide more informed troubleshooting steps.

writhziden · 16 Feb 2012

Is that a USB modem? I'm working with my hands tied here until you post your full crash reports...

Simbab · 24 Jun 2012

Hello, i am back again.
Unfortunately crashes did not stop.
They are very random, usually when i watch video online.
This is HP ProBook 4520s Windows Professional 7 64bit OEM.
I replaced USB modem with Router.
I tried to search info myself, it may be related to integrated Webcam (which uses USBhub). I noticed that it randomly dissapears (sometimes when i turn on computer it is connected, sometimes not). Also i believe integrated Bluetooth on HP computers are routed via USBhub. I am using bluetooth mouse.
At the moment of crashes nothing is connected except internal webcam via USBroot, bluetooth module via USBroot and Wifi.

Please help me to find what is causing it. Is it the driver or hardware related problem.
I have attached archive with information.

Thanks.

writhziden · 24 Jun 2012

Crashes still indicate USB devices. Please list all USB devices you use (even if you do not always use them). List those that are plugged in, and those that are not currently in use.

Is your printer a USB device? Its drivers are seven years old and may be causing issues.

For the USB problems...

Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
1. Shut down and turn off the computer.
2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
3. "Remove the computer from any port replicator or docking station, disconnect
  cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
  power from components is drained to clear the software connections between the BIOS
  and hardware and clear any corruption in the temporary memory.
5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
  and mouse should suffice and be the only peripherals reconnected.
6. Turn it on to reinitialize the software connections between the BIOS and hardware

Simbab · 24 Jun 2012

Thanks for your response.
Done all as you suggested, also ran memtest86 for hardware errors, came up clean, no errors.
Will see how it will work.

At the moment of crashes nothing is connected except internal webcam via USBroot, bluetooth module via USBroot and Wifi.

Thanks

writhziden · 24 Jun 2012

You're welcome.

I thought the USB devices would change since you removed the wireless network adapter. If you still crash, try disabling the webcam device through Device Manager: Start Menu -> Right click Computer -> Manage -> Device Manager from the list on the left.

If you crash with that disabled, try disabling all BlueTooth devices. If you still crash, disable the Wifi (if you still have it). Etc.