Bluescreen (BSOD) errors after installing pc game


  1. Posts : 1
    Windows 7 Home Premium 64 bit
       #1

    Bluescreen (BSOD) errors after installing pc game


    Please help and instruct me how to fix this. It all started when my wife installed a pc game for my child. I have updated device drivers from Microsoft website and installed SlimDrivers but I sill keep getting this.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 00000000000000DC
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80002AB0AB5
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\011212-35365-01.dmp
    C:\Users\afam\AppData\Local\Temp\WER-91073-0.sysdata.xml
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Afam01 said:
    Please help and instruct me how to fix this. It all started when my wife installed a pc game for my child. I have updated device drivers from Microsoft website and installed SlimDrivers but I sill keep getting this.


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 00000000000000DC
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80002AB0AB5
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Files that help describe the problem:
    C:\Windows\Minidump\011212-35365-01.dmp
    C:\Users\afam\AppData\Local\Temp\WER-91073-0.sysdata.xml




    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


 

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