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Windows 7: BSOD playing Civilization 5, 0x0000001e

18 Jan 2012   #1
Glenn Eric

Windows 7 Ultimate x64
BSOD playing Civilization 5, 0x0000001e

I have gotten this BSOD 4-5 times now while playing Civilization 5.

- My PC specs -

Motherboard: Asus P8Z68-V PRO (flashed with newest bios)
CPU: Intel i7 2600K with a H80 cooler.
RAM: Corsair Vengeance DDR3 1600MHz 8GB CL9
GFX: Sapphire Radeon HD 6870 1GB GDDR5
HDD: Crucial RealSSD C300 128GB (flashed with newest firmware)

The system is overclocked to 4.5GHz(tested 1 hour in Prime95 without errors)
Clean Windows 7 ultimate 64bit install with all updates(Had the BSOD before and after this.)
Im running Lucid Virtu in D-mode.
Minidump added in attachment.

This is happening only in Civ5, and always later in the game when the CPU load is getting heavier. Games like Battlefield 3 or M&M Heroes 6 runs without hickups.

Thanks in advance, Glenn Eric.

My System SpecsSystem Spec
18 Jan 2012   #2
Microsoft MVP


Please provide this info if you'd like a more detailed analysis of your problem(s):

Lot's of issues around the web with SSD's recently. Here's the notes that I've compiled:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.-
Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
Please remove the overclock while we're troubleshooting. In particular, please run the reports mentioned above AFTER you've removed the overclock. Feel free to re-overclock once we're done troubleshooting.

Info on the STOP 0x1E error from my website: BSOD Index - STOP 0x1E
My System SpecsSystem Spec
18 Jan 2012   #3
Glenn Eric

Windows 7 Ultimate x64

Thank you for the quick reply, usasma.

Sorry about the missing info. Had BlueScreenView from NirSoft extract the dump, was not aware it was so basic. Attachment with the files you requested is in the first post now.
I have also removed the overclocking.
My System SpecsSystem Spec

18 Jan 2012   #4
Microsoft MVP


2 memory dumps - one blames the kernel (core) of the OS, the other blames ATI video drivers.
I've gotta say that I'm not sure about the Virtu stuff. Can you uninstall it and see if the BSOD's continue? If you can, then disable the onboard Intel graphics in the BIOS while using your ATI card.

Beyond that, try these troubleshooing steps: STOP 0x116: VIDEO_TDR_ERROR troubleshooting


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011812-8923-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 17 23:54:51.428 2012 (UTC - 5:00)
System Uptime: 0 days 5:40:02.224
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011712-12199-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Jan 17 17:50:31.643 2012 (UTC - 5:00)
System Uptime: 0 days 0:13:24.439
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78c8 )
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
Bugcheck code 00000116
Arguments fffffa80`079044e0 fffff880`048078c8 00000000`00000000 00000000`00000002
My System SpecsSystem Spec
18 Jan 2012   #5
Glenn Eric

Windows 7 Ultimate x64

Ah, the ATI one is unrelated. It came under the install of the Cataclyst ATI drivers because I forgot to disable the onboard Intel graphics first. The whole install-process with both graphics + virtu needs to be done in a correct order or stuff like that BSOD happens. :>

But I will try to disable virtu/intel graphics and run a session of Civ5 then. I'll report back if anything happens.
My System SpecsSystem Spec

 BSOD playing Civilization 5, 0x0000001e

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