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Windows 7: Windows wont shutdown always proberly, error with DWM.exe.

18 Jan 2012   #1

Windows 7 Ultimate x64
Windows wont shutdown always proberly, error with DWM.exe.

Hello everyone!

Firstly i wanna apologize my very bad english spelling skills and say that im new to this forum.

My problem started about month ago, very often when i try to shutdown or reboot my windows suddenly everything gets blurry on my desktop and nothing happens. I can move mouse and use keyboard, but it only reacts to ctrl+alt+del and when i press that combination it goes to that "login" screen.

If i try to shut it down from there, screen just goes black and nothing happens. Luckily today when i pressed ctrl+alt+del it also popped up this error message:

dwm.exe - Application Error : The instruction at 0x690043f0 referenced memory at 0x690043f0. The memory could not be written.

Click on OK to terminate the program

When i clicked it windows would shutdown normally as it should be, but this was a first time it popped up and usually ive had to shut down my pc from power button when my desktop crashes at shutdown.

The weird thing is that windows management log claims that this pop up window has shown itself always whwn i get that error. but anyways this was the first time i saw it.

I have reinstalled my system but that was no use, im starting to get pretty confused.

I have no problems when windows is on or when im gaming, browsing internet, listening music, multitasking etc etc.

Only problem is this crashing what keeps happening sometimes when i try to shutdown/ reboot my pc. my conclusion is that DWM.exe wont shutdown proberly.

D: i hope someone here understanded my messed up text and can help me!

Edit: My OS is Windows 7 ultimate x64

Edit2: Last time it crashes was at 21:47:31 local Finnish time and that was the same time when the error window "dwm.exe - Application Error : The instruction at 0x695743f0 referenced memory at 0x695743f0. The memory could not be written.

Click on OK to terminate the program" popped up first time.

Also when desktop got blurry i also could still hear msn message voice.

My System SpecsSystem Spec
18 Jan 2012   #2

Windows 7 Home Premium 64 Bit

Although you are not getting a blue screen crash, we would prefer that you follow the to provide us with more information so we can provide more informed troubleshooting steps.

For these issues, the general troubleshooting steps are as follows.
My System SpecsSystem Spec
18 Jan 2012   #3

Windows 7 Ultimate x64

I have scanned my pc with malwarebytes, also used avast pro at startup, scannow i have done also thou i will do it 3 more times again. Cleanboot would be rather troublesome to me cuz sometimes my pc lets me reboot like 10 times without problem then again it suddenly does that weird crash.

I will report again soon!
My System SpecsSystem Spec

18 Jan 2012   #4

Windows 7 Home Premium 64 Bit

Don't forget to follow the to provide us with more information.

Also, if you are overclocking any hardware, please stop.
My System SpecsSystem Spec
18 Jan 2012   #5

Windows 7 Ultimate x64

Im not overclocking, never felt comfortable enough. I will do all the steps as you requeested and floow the posting instructions. Your help is appreciated! you will hear from me again soon.
My System SpecsSystem Spec
18 Jan 2012   #6

Windows 7 Ultimate x64
Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file

Here is Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file you requested

Windows_NT6_BSOD_jcgriff2 folder & the PERFMON

System age is about year and i reinstalled windows like week ago cuz started wondering why this problem is happening.

My system specs are in my signature and windows im using is Windows 7 Ultimate x64
My System SpecsSystem Spec
18 Jan 2012   #7

Win 8 Release candidate 8400

Just to save some time.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
18 Jan 2012   #8

Windows 7 Home Premium 64 Bit

I note that you have both Avast and Malwarebytes installed on your computer. Running two security services is known to cause conflicts. Please remove Avast using the AVAST uninstall utility.

Adobe AIR is causing problems on your system. If you are not developing Adobe software, AIR is not required on your system and can be removed through Uninstall a program in Control Panel.

You have a common set of errors that occur after installing SP1. See Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2 to remedy the errors.

You have another common set of errors that can be remedied following the steps in Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server.
My System SpecsSystem Spec
19 Jan 2012   #9

Windows 7 Ultimate x64

Heres pick about end of Vipre scan

Currently im running full scan with malwarebytes

Edit: Malwarebytes didnt find anything.

proceeding to next step.

ive now done also Fakerean removal.

I will do to disk checks after i come back from school witch is approximately after 4 hours from now on.
My System SpecsSystem Spec
19 Jan 2012   #10

Windows 7 Ultimate x64

Useless update, im at our schools library waiting my friend from his class. After that i will assembly his new pc. After that im gonna go home and continue the steps you gave me.

I also want to say that im very grateful for your help and i hope we can solve this problem!
My System SpecsSystem Spec

 Windows wont shutdown always proberly, error with DWM.exe.

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