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Windows 7: BSOD on startup and random occasions (Acer 5755G)

19 Jan 2012   #1

Home Premium 64bit
BSOD on startup and random occasions (Acer 5755G)

Dear SevenForums!

I am quite idealess, how to further analyze my notebook's problem.

Here are the specs:
- newly bought notebook (middle of december 2011)
- Acer Aspire 5755G
- comes with pre installed Windows Home Premium x64 (modded by Acer)
- these errors are present from the first day of use of notebook

The tests, what i performed:
- suspecting the WD hard drive (wdc wd7500bpvt-22hxzt3, WD Scorpio Blue), i analyzed it with Victoria (Hiren's Boot). Took more than 2 hours (750GB hdd), i had 1 error. I searched the net, but only found russian sites, where i used google translate and found out that 1 error of this kind should not cause problems. (Warning! Block start at 0 = 3468 ms)
- suspecting the RAM i analyzed it with MemTest 86. Took one hour, but completed all test, with no errors.

About the Operating System (timeline):
1. I used the deafult system with several bloatware (pre installed demo antivir, acer stuff, needless things) for about 2 weeks. Of course uninstalled those bloatware.
THERE WASN'T A SINGLE DAY WITHOUT BSOD'S or random system slowdowns.

2. Then, i thought, maybe the problem was that i uninstalled some necessary files, did not run registry clean, or maybe McAffee (pre installed antivir) left some dll-s or something. Alright, i downloaded a Windows Home Premium x64 from MSDN, burned it to DVD and installed with the serial key provided with the notebook. I ran windows update, so every driver and the Windows itself was up to date. Then, after the first power off (at night) and start (next day) the boot problems started again.
You see, ALMOST every start (usually cold start) cause rebooting 2 times before the login screen appears.
I used this OS for one week.

3. Among my friends there are much smarter people regarding OS-es or PCs than me, so i thought i take their suggestion and download an Enterprise edition. I want to state it now: i want to use my notebook with the provided, original OS, this is just for test.
Couple of days ago i installed this Windows 7 Enterprise SP1 on my notebook. 3 days ago to be more precise.
On the second day i booted my notebook in the morning and got 2 BSOD's on boot. One on the first boot, one on the second boot after restart. On third time i could finally log in.
Two days passed, and here i am.

About my OS usage:
- not big gamer
- use just a few software
- use this notebook for work, with CAD software (that is why i choose an i5 platform)
- use free software for other needs (Gimp, Irfanview, Notepad++, etc.)
- not using IE, using Firefox
- not surfing the net without any sense, not visiting warez or other "dangerous" sites
- never had a single virus probably thanks to the carefulness (yes, i used a couple antivirus programs, such as Avast, Kaspersky. My NOD32 license expired couple of months ago on my desktop pc, never had a virus.
This laptop was never on public wifi, because thanks to theese problems i can't rely on it, i'm not bring it with me, so i can't use it for what i bought it! So i wasted 1100$ for a piece of paperweight.

yes, i know there's a warranty for this product. But the thing is, if i give it to them, how can i proof it, that there is a hardware problem with it?
I send them the notebook, then i do not know wether thy try to service it or just send it back to me, stating it repaired and it is my fault to have theese errors, i am an incompetent and careless user, i deserve it. I don1t think that this fits on me.

Right now, when i made the system report, there is no antivirus on my system, i turned off win update (updated fully yesterday, but turned off the automatic update)


System report (as in the tutorial):
- i am from Hungary, so i ran the BSOD Dump & System File Collection app (EXE file) with hungarian MUI. But for the system report i changed it back for english.
- i made a video of system booting (with my original Home Premium) (turned off halt on BSOD, i forgot to reset it to halt... that is why it reboots instantly)
- i made some pictures about the errors, tests, etc.
- some BSODs what i met: c000021a,
0x000000F4, 0x0000007B, 0x0000006B and more

I hope i described my problem in enough detail for you, please help me figure out what is wrong with my notebook.
Thank you in advice!

My System SpecsSystem Spec
19 Jan 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

Before I really read into this, I would just take it back to the store you brought it from. I don't think you need to prove anything. JUst tell them that since the day you got the laptop it has been crashing and causing problems.
My System SpecsSystem Spec
19 Jan 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

To me it seems like you have a bad hard drive or a bad cable connection to the motherboard.

  Log Name: System
  Source: Disk
  Date: 2012-01-16T21:31:30.602
  Event ID: 11
  Task: N/A
  Level: Hiba
  Opcode: N/A
  Keyword: Klasszikus
  User: N/A
  User Name: N/A
  Computer: G_Noti
Az illeszt๕program vez้rl้si hibแt talแlt a k๖vetkez๕n: \Device\Harddisk1\DR1.
The driver detected a controller error the following: \ Device \ Harddisk1 \ DR1.

Please run this hard drive scan

Hard drive scan usings SeaTools - - Both long and short tests


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 16:32:39.709 2012 (UTC - 5:00)
System Uptime: 0 days 0:03:00.114
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0xF4_C0000005
FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_wininit.exe
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Wed Jan 18 16:29:15.680 2012 (UTC - 5:00)
System Uptime: 0 days 0:01:04.710
Probably caused by : ntkrnlmp.exe ( nt!Phase1InitializationDiscard+133b )
FAILURE_BUCKET_ID:  X64_0x6B_nt!Phase1InitializationDiscard+133b
My System SpecsSystem Spec

19 Jan 2012   #4

Home Premium 64bit

Quote   Quote: Originally Posted by mgorman87 View Post
Please run this hard drive scan

Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
I installed the software you suggested and ran the tests. (Except the advanced, and fix all tests.)

The content of the log file:

--------------- SeaTools for Windows v1.2.0.6 ---------------
2012.01.19. 17:05:49
Model: WDC WD7500BPVT-22HXZT3
Serial Number: WD-WX51A61P8335
Firmware Revision: 01.01A01
SMART - Pass 2012.01.19. 17:05:49
Short Generic - Started 2012.01.19. 17:07:04
Short Generic - Pass 2012.01.19. 17:08:49
Long Generic - Started 2012.01.19. 17:14:02
Long Generic - Pass 2012.01.19. 20:15:23
SMART: Supported and enabled
48-bit Address feature set supported: True
Max LBA: 1465149167
Host Protected Area features: Supported and enabled
Mandatory Power Management: Supported and enabled
Security Mode: Supported not enabled
SET MAX security extension: Supported not enabled
Advanced Power Managment: Supported and enabled
Download Firmware: False
SMART self-test supported: True
SMART error logging supported: True
Drive Temperature(C/F): 37/99
Power-On Hours: 165
Short DST - Started 2012.01.19. 20:21:17
Short DST - Pass 2012.01.19. 20:23:19
You see the most interesting part of this problems, that BSOD-s occur mostly on startup (before win logon). Once i logged in, the system seems to be quite stable. Minor slowdons occur (still cant figure out them though...)
I usually read the Event Logger, what can cause the problems, but critical errors are only the BSOD's.
My System SpecsSystem Spec
19 Jan 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

You could try running some more tests, but I think the best thing to do would be to try and get a warrant exchange.

1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail -
My System SpecsSystem Spec
19 Jan 2012   #6

Home Premium 64bit

Quote   Quote: Originally Posted by mgorman87 View Post
You could try running some more tests, but I think the best thing to do would be to try and get a warrant exchange.
I think you're right... but what do you think i should say to the service man in the shop? (Not to the professional, the shop will send the machine to them.)
That i have BSOD's?
Now i need to factory reset the machine, because this is not it's original OS. Fortunately i saved my entire drive with TrueImage. I will wipe everything personal, then bring it to the shop.
Then they will send it to the big Acer service center. What else do they do with my laptop? I mean how further can they test it?
Or should i write a paper with my tests, and the machine's history on it?

I never had a guarantee problem with this kind of equipment. (So expensive and so complex, so there is many things can go bad in it)
My System SpecsSystem Spec
19 Jan 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

You can print out this thread and show them?? I mean you're not returning it you're just exchanging for a new one. So just say that it has been crashing since you got it and you want a replacement
My System SpecsSystem Spec

 BSOD on startup and random occasions (Acer 5755G)

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