BSOD System Service Exception


  1. Posts : 13
    32
       #1

    BSOD System Service Exception


    Hello. I keep getting BSOD messages whenever i alt tab out of games. Any idea whats causing it? I have several dumps 2500k P8p67 16gb Ram DDR3 2x 6950 crossfire windows 7 64bit ultimate
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    Code:
    Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB)
    Update your Realtek drivers - Realtek

    Code:
    atikmdag.sys Wed Nov 09 21:52:46 2011 (4EBB3C7E)
    Update your video card drivers - ATI Radeon

    Please run these tests and report back the results
    1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
    2. Prime95 - Run all three tests for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html
    3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests




    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jan 19 14:58:04.599 2012 (UTC - 5:00)
    System Uptime: 0 days 0:06:05.770
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
    BiosReleaseDate = 11/30/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3300
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jan 19 14:51:21.642 2012 (UTC - 5:00)
    System Uptime: 0 days 0:16:08.438
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
    BiosReleaseDate = 11/30/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3300
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Thu Jan 19 14:11:38.013 2012 (UTC - 5:00)
    System Uptime: 0 days 0:03:33.184
    Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  dwm.exe
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSystemServiceHandler+7c
    BiosReleaseDate = 11/30/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3300
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  3. Posts : 13
    32
    Thread Starter
       #3

    Thanks for your help. :)

    I updated the realtek driver, indeed there a newer version out. I will not test to see if the problem still happens. If it does, ill be back. :)

    One question though. I tried the 12.1a ati preview drivers, and the 11.12 ati official drivers, so why does the the date show up like that? I was using the latest ati drivers. Is there something im missing? I normally use driver cleaner with my uninstall.
      My Computer


  4. Posts : 13
    32
    Thread Starter
       #4

    I update realtek audio and internet drivers, ati drivers to 12.1b preview, i also updated my logitech drivers.

    Had another BSOD just now, again when alt tabbing from fifa 2012. It only seems to happen with fifa btw, i can alt tab fine in battlefield 3.

    I've run prime overnight and had no errors or fails.

    Memtest i still need to do.
      My Computer


  5. Posts : 1,782
    Windows 7 Home Premium 64bit
       #5

    Crash is indicating your video card driver as the reason. I would uninstall your current video card drivers and then reinstall the stable release. Not the beta/preview release.

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Debug session time: Fri Jan 20 06:05:32.802 2012 (UTC - 5:00)
    System Uptime: 0 days 0:09:16.020
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Probably caused by : atikmdag.sys ( atikmdag+f7ac2 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  firefox.exe
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+f7ac2
    BiosReleaseDate = 11/30/2011
    SystemManufacturer = System manufacturer
    SystemProductName = System Product Name
    CPUID:        "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
    MaxSpeed:     3300
    CurrentSpeed: 3300
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  6. Posts : 13
    32
    Thread Starter
       #6

    Yep ive narrowed the bug down to only happening when crossfire is enabled along with x16 aa. Just glad its not a hardware issue, it can be avoided though. Anyway this can be closed thanks for help.
      My Computer


 

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