Continuous BSOD before and after clean install

ThomasInCanada · 05 Oct 2012

Hi there,

Been having this issue for a week or two now and still have not found a solution.

I've been encountering continuous BSODs before and after clean install (thinking it may be a driver issue) including DRIVER IRQL NOT LESS OR EQUAL, BAD POOL CALLER, PAGE FAULT IN NONPAGED AREA and etc. At times after BSOD, no screen would appear when I try to reboot (it works again after I leave it alone for a while...or if I try reseating the RAM or removing one of them...not sure if all of this actually helped though). I'm wondering if it has something to do with my ram or motherboard?

I tried using the SF Diagnostic tool but kept running into the unhandled exception error. I've tried to manually/copy as much information in the attached file. Let me know if you need anything else.

Much thanks in advance!

koolkat77 · 05 Oct 2012

Welcome

It's hard to say anything with one dump. So lets enable driver verifier to rule out any buggy drivers
Driver Verifier - Enable and Disable

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Please upload your msinfo32.nfo file. To get this:

Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

ThomasInCanada · 05 Oct 2012

Thanks for your response.

I ran SF Diagnostic tool again and was able to put together the full package (see attached, and ignore the first package in original post). I've also included some BSOD screens I've captured before and after clean install.

After enabling driver verifier and rebooting, my system crashed (see camera capture and minidump).

Another random tid bit is that I've been also experiencing same BSODs (prior to clean install) in safe mode as well (haven't ran safe mode with clean install yet though)...

koolkat77 · 05 Oct 2012

Thanks

Daemon Tools is a known cause to BSoDs. Suggest you to uninstall it.

Code:

BugCheck C9, {23e, fffff88001801324, fffff98003cd0ee0, 0}

*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system
service, Antivirus, Device driver, NTFS corruption, BIOS

Update your graphics card drivers, use the following method:

Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Download the auto-detect tool for AMD.
→ AMD Driver Autodetect
Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options
Type in Driver Fusion in Search
Remove all drivers
Boot normally now, and install the latest drivers from the
auto-detect program you downloaded.

Code:

Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6268, 360.00 KB (368,640 bytes), 27/07/2012 9:14 PM)

Then take a test with FurMark:
Video Card - Stress Test with Furmark
→ Video Card - Stress Test with Furmark

Monitor your temps with Speccy during these tests
→ Speccy - System Information - Free Download

Also look for a update on your BIOS version:

Code:

BIOS Version/Date	American Megatrends Inc. P01-B1, 20/04/2011

Keep verifier enabled for 36 hours and post the subsequent dumps.