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21 Jan 2012 | #1 |
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BSOD mainly 1e crashes in Windows 7
OK team,
This is my first post but I think I have the information needed. I have been experiencing BSOD nastiness for the past two weeks. It seems to have started by one of two things. I tried to download a trial version of Corel PSP 4x. This file was downloaded at 7:30 PM on 1-10-12. I opened the file, used it a little, and went to bed. No problems!. That night, Windows downloaded a bunch of updates at about 3am. My wife used the computer that day with no problems. Later that day, another batch of windows updates was installed. That is when trouble started. The updates were: KB2584146, 2644615, 2631813, 890830, 2538242. What I have tried (may not be in precise chronological order): I tried to uninstall PSP x4. The uninstall crashed, leaving a partial install. I did a memory test. No problems found. I did a system restore to a restore point before the PSP install, but I did not immediately update the windows updates. Based on the reliability monitor, it looks like this worked until the updates were reinstalled automatically on 1/14. (Maybe, it is a little hard to tell.) Since then I have updated the BOIS (megatrends m4a89TD pro usb3 from version 1101 to version 1901.) Still having problems today. So I am looking for more help. DMP files attached, PerfMon files attached. Misc Info per "BSOD Posting Page" Windows 7 64 bit retail version installed on new build in Feb. 2011. Other system specs included in profile. Thanks for your advice. I |
My System Specs![]() |
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21 Jan 2012 | #2 |
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Crashes are either 3rd party driver or hardware (memory, cpu, video card)
Start off by updating these two drivers. Code:
atikmdag.sys Tue Apr 19 21:53:29 2011 (4DAE3C99) Code:
Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB) Then run driver verifier. If it crashes then upload a new report Driver Verifier - Enable and Disable If you experience no crashes then disable driver verifier and move on to the hardware tests. If you've already done them please run them again following the instructions in the tutorials I will link 1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+ 2. Prime95 - Run all three tests for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html BSOD BUGCHECK SUMMARY Code:
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 21 10:37:04.356 2012 (UTC - 5:00) System Uptime: 0 days 11:55:14.512 *** WARNING: Unable to verify timestamp for tcpip.sys *** ERROR: Module load completed but symbols could not be loaded for tcpip.sys Probably caused by : NETIO.SYS ( NETIO!RtlIndicateTimerWheelEntryTimerStart+97 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x1E_c0000005 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0x1E_c0000005_NETIO!RtlIndicateTimerWheelEntryTimerStart+97 BiosReleaseDate = 02/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Fri Jan 20 22:41:03.127 2012 (UTC - 5:00) System Uptime: 0 days 3:57:09.922 Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+20d ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x1E_c0000005 PROCESS_NAME: avgwdsvc.exe FAILURE_BUCKET_ID: X64_0x1E_c0000005_nt!KiCommitThreadWait+20d BiosReleaseDate = 02/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Thu Jan 19 23:37:01.134 2012 (UTC - 5:00) System Uptime: 1 days 1:04:16.929 Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+c7 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x1E_c0000005 PROCESS_NAME: steam.exe FAILURE_BUCKET_ID: X64_0x1E_c0000005_nt!SwapContext_PatchXRstor+c7 BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Wed Jan 18 22:31:45.845 2012 (UTC - 5:00) System Uptime: 1 days 23:55:30.000 Probably caused by : memory_corruption ( nt!MmUnmapViewInSystemCache+68f ) BUGCHECK_STR: 0x34 PROCESS_NAME: System ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero. EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero. FAILURE_BUCKET_ID: X64_0x34_nt!MmUnmapViewInSystemCache+68f BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sun Jan 15 20:40:28.894 2012 (UTC - 5:00) System Uptime: 0 days 0:13:51.673 Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+20d ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x1E_c0000005 PROCESS_NAME: steam.exe FAILURE_BUCKET_ID: X64_0x1E_c0000005_nt!KiCommitThreadWait+20d BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sun Jan 15 20:08:28.506 2012 (UTC - 5:00) System Uptime: 0 days 0:23:05.661 Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+49d1a ) BUGCHECK_STR: 0x18 PROCESS_NAME: TESV.exe FAILURE_BUCKET_ID: X64_0x18_CORRUPT_REF_COUNT_nt!_??_::FNODOBFM::_string_+49d1a BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sun Jan 15 19:44:35.475 2012 (UTC - 5:00) System Uptime: 0 days 0:28:15.270 Probably caused by : ntkrnlmp.exe ( nt!PpmSnapIdleAccumulation+1b ) BUGCHECK_STR: 0xA PROCESS_NAME: steam.exe FAILURE_BUCKET_ID: X64_0xA_nt!PpmSnapIdleAccumulation+1b BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sun Jan 15 19:15:30.510 2012 (UTC - 5:00) System Uptime: 0 days 23:17:37.345 *** WARNING: Unable to verify timestamp for atikmdag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys Probably caused by : atikmdag.sys ( atikmdag+4cdb1 ) BUGCHECK_STR: 0xA0000001 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xA0000001_atikmdag+4cdb1 BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 14 19:57:16.088 2012 (UTC - 5:00) System Uptime: 0 days 0:46:46.243 Probably caused by : atikmdag.sys ( atikmdag+375105 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: TESV.exe FAILURE_BUCKET_ID: X64_0x3B_atikmdag+375105 BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 14 19:09:46.690 2012 (UTC - 5:00) System Uptime: 0 days 0:19:40.484 Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 ) BUGCHECK_STR: 0x7f_8 PROCESS_NAME: svchost.exe FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2 BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 14 13:08:42.530 2012 (UTC - 5:00) System Uptime: 0 days 6:47:13.685 Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+171 ) EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x3B PROCESS_NAME: avgtray.exe FAILURE_BUCKET_ID: X64_0x3B_nt!KiInsertTimerTable+171 BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631 Debug session time: Tue May 24 23:04:18.971 2011 (UTC - 5:00) System Uptime: 5 days 2:06:40.597 Probably caused by : hardware BUGCHECK_STR: 0x124_AuthenticAMD PROCESS_NAME: CivilizationV_ FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_CACHE BiosReleaseDate = 11/17/2010 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` |
My System Specs![]() |
21 Jan 2012 | #3 |
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Thanks for the prompt reply!
I uploaded a new driver from ATI and Realtek. I am not so sure about the realtek driver. The website was a little weird. Then I set the verifier parameters per SOP and re-booted. The computer crashed on start. The "find and repair fixes" utility took over but was unable to fix the problem. I turned verifier off in safe-mode and restarted OK. Tried to run verifier again, same thing. It should have caused a couple of more dump files as blue screens resulted from each start attempt. I did run one more pass on the memory test and had a failure box pop up. New perfmon and BSOD test reports are attached. I will try to run the mem test/hardware tests overnight and will post results in the morning. Thanks again, tt. |
My System Specs![]() |
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21 Jan 2012 | #4 |
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Remove AVG. It was blamed in a crash. Use the removal tool to make sure it's all gone - AVG - Download tools and utilities
Replace with MSE - Microsoft Security Essentials - Free Antivirus for Windows The other two crashes were verified dumps blaming the usbfilter driver Go to the ASUS site and download the most recent chipset driver and also the usb 3 drivers ASUSTeK Computer Inc. - Motherboards- ASUS M4A89TD PRO/USB3 BSOD BUGCHECK SUMMARY Code:
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 21 19:45:16.855 2012 (UTC - 5:00) System Uptime: 0 days 0:00:43.010 *** WARNING: Unable to verify timestamp for usbfilter.sys *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys Probably caused by : usbfilter.sys ( usbfilter+41aa ) DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP BUGCHECK_STR: 0xD5 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xD5_VRF_usbfilter+41aa ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 21 18:14:50.130 2012 (UTC - 5:00) System Uptime: 0 days 0:00:37.285 *** WARNING: Unable to verify timestamp for usbfilter.sys *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys Probably caused by : usbfilter.sys ( usbfilter+41aa ) DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP BUGCHECK_STR: 0xD5 PROCESS_NAME: System FAILURE_BUCKET_ID: X64_0xD5_VRF_usbfilter+41aa ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Debug session time: Sat Jan 21 13:04:38.845 2012 (UTC - 5:00) System Uptime: 0 days 1:28:18.000 *** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys *** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+34d7 ) PROCESS_NAME: System ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. BUGCHECK_STR: 0x34 FAILURE_BUCKET_ID: X64_0x34_AVGIDSFilter+34d7 BiosReleaseDate = 02/17/2011 SystemManufacturer = System manufacturer SystemProductName = System Product Name ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии`` |
My System Specs![]() |
22 Jan 2012 | #5 |
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just a quick update. The stress test ran fine for over two hours. The memory test failed last night. I will try to isolate which stick is bad today. Hopefully not the motherboard! No need to reply to this e-mail. I will also install the fixes noted above.
Again, I am amazed by your prompt replies. Thanks team! |
My System Specs![]() |
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