Computer freezes and monitor becomes unresponsive


  1. Posts : 4
    Windows 7 64 bit
       #1

    Computer freezes and monitor becomes unresponsive


    I have a Acer Aspire Am3802-u9062 and while playing games like SC2, World of Warcraft, and multiple other games, the computer makes the humming sound through the speakers which i assume means its frozen but the monitor becomes unresposive. I've tried dusting out the inside, taking off the side, turning the back facing the open part of the room, putting a fan by the side of it, so it doesnt seem like a heat problem. I have the recent video card update. I can also watch live-streams and HD videos on youtube with ease and no freezing. im baffled and can't figure it out. also have never had a BSOD.

    OS - windows 7
    (home premium 64 bit)

    CPU - Intel core 2
    (quad proccesor q8300)

    Memory - 8 GB DDR2

    HDD - 1 TB

    ODD - DvD Super multi drive

    VGA - NVIDIA GeForce GT 220 1024 MB

    It only started happening recently, about 3 weeks ago. I've also ran programs like Advanced system care, Smart defrag 2, Fix cleaner, CCleaner, along with Full virus scans, and also read multiple forum posts from different websites but i cant find anything that will fix the problem.
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    What type of PSU do you have?

    Run a video stress test

    Video Card - Stress Test with Furmark

    Did you make any changes before it started happening? i.e. new hardware, new software, driver updates?
      My Computer


  3. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #3

    To check for freezing/crashing you need to check Event viewer.

    Type eventvwr in search and go to the windows log>application tab & system tabs.
    Look for errors.
    Errors have red in the left hand column.

    Specifically look for errors that say app hang, or app crash, or anything related to the CURRENT problem.
    When you find them either take a screenshot of them and upload them to us, or note the event ID and source codes and look them up in Google.
      My Computer


  4. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #4

    Im not sure what kind of PSU i have and i dont think i made any changes that i can remember, im running the stress test right now
      My Computer


  5. Posts : 1,782
    Windows 7 Home Premium 64bit
       #5

    Well please find out if you can.
      My Computer


  6. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #6

    only thing i can really find is
    +3.3v and +5v rail not to exceed 130w
      My Computer


  7. Posts : 4
    Windows 7 64 bit
    Thread Starter
       #7

    and +12v1 and +12v2 rails not to exceed 20a
      My Computer


  8. Posts : 1,782
    Windows 7 Home Premium 64bit
       #8

    Is your computer a brand name I.e Dell, hp? If so, what is the model number
      My Computer


 

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