boot disk failure

Page 1 of 2 12 LastLast

  1. Posts : 102
    Win pro 64bit
       #1

    boot disk failure


    Hello,

    I'm having a problem with my OS drive going offline. Most of the time I'm not at the machine when this happens only to come back and have a black screen telling me of a boot disk failure, I power down then up and system boots up no problem.

    This has been an intermittant problem for about on month now, initially I supposed it was a failing OS drive so I RMA it to OCZ and installed my clone and away it went, so I thought "yeah it's my old drive" but it's happening with the clone as well.

    So tonight I was at the machine and it happens, computer sort of freezes while typing in Mozilla, cant close programs then boom she's gone and starts to reboot, gets to screen where the drives show and says can't detect port 00, then tells me boot disk failure, I have to power down then up and system boots.

    Man what's with that?

    Broken port on MB, dud sata cable, Windows? I wish I knew.

    Can someone suggest anything?

    Cheers, thanks for listening

    James
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #2

    james cullen said:
    Hello,

    I'm having a problem with my OS drive going offline. Most of the time I'm not at the machine when this happens only to come back and have a black screen telling me of a boot disk failure, I power down then up and system boots up no problem.

    This has been an intermittant problem for about on month now, initially I supposed it was a failing OS drive so I RMA it to OCZ and installed my clone and away it went, so I thought "yeah it's my old drive" but it's happening with the clone as well.

    So tonight I was at the machine and it happens, computer sort of freezes while typing in Mozilla, cant close programs then boom she's gone and starts to reboot, gets to screen where the drives show and says can't detect port 00, then tells me boot disk failure, I have to power down then up and system boots.

    Man what's with that?

    Broken port on MB, dud sata cable, Windows? I wish I knew.

    Can someone suggest anything?

    Cheers, thanks for listening

    James
    I see nothing in your error logs to suggest the problem, although you do have a lot of genie-soft related errors, which could potentially be the problem since that software is backup related. If it were me, I would create a system image, and then Clean Install Windows 7. If the clean install resolves the problem, then it is not hardware related. Install one piece of software at a time to determine which causes the hard disk to no longer be detected.

    If you have the problem straight away with just Windows installed, it is a hardware problem.


    Also, I assume you have checked all cables to make sure they are snug, connectors have no broken pins, etc.? Practice safe ESD habits doing so by shutting down, turning off the computer, unplugging the computer from the wall, holding down the power button for 30 seconds to close the circuit and drain all power, and then making sure you are grounded when removing the case and checking inside.
      My Computer


  3. Posts : 102
    Win pro 64bit
    Thread Starter
       #3

    Thanks for your help writhziden, I can go the reinstall route if I have to but with firstly stop Genie Timeline and check cables and slots.

    I don't know how to interpret the dump files would you mind showing me the genie-soft errors?

    Cheers

    James
      My Computer


  4. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #4

    Code:
    Event[605]:
      Log Name: Application
      Source: Application Error
      Date: 2012-01-22T08:34:51.000
      Event ID: 1000
      Task: Application Crashing Events
      Level: Error
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    Faulting application name: GenieTimelineService.exe, version: 2.0.195.243, time stamp: 0x4d2b0caa
    Faulting module name: GSWatcher4.dll, version: 0.0.0.0, time stamp: 0x4d2b0c5e
    Exception code: 0xc0000005
    Fault offset: 0x0000000000015b84
    Faulting process id: 0x9bc
    Faulting application start time: 0x01ccd88ccb1bef3c
    Faulting application path: C:\Program Files\Genie-Soft\Genie Timeline\GenieTimelineService.exe
    Faulting module path: C:\Program Files\Genie-Soft\Genie Timeline\GSWatcher4.dll
    Report Id: 219b722f-4480-11e1-a0cc-1c6f653f327d
    Code:
    Event[1983]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-01-22T08:34:54.075
      Event ID: 7031
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The Genie Timeline Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
    This is the sequence of events before your computer shutdown unexpectedly:
    Code:
    Event[9]:
      Log Name: Application
      Source: VSS
      Date: 2012-01-23T21:47:42.000
      Event ID: 8224
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The VSS service is shutting down due to idle timeout. 
    
    Event[117]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-01-23T21:47:42.726
      Event ID: 7036
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The Volume Shadow Copy service entered the stopped state.
    
    Event[116]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-01-23T21:47:45.037
      Event ID: 7036
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The Volume Shadow Copy service entered the running state.
    
    Event[115]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-01-23T21:49:35.387
      Event ID: 7036
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The Multimedia Class Scheduler service entered the running state.
    
    Event[114]:
      Log Name: System
      Source: Service Control Manager
      Date: 2012-01-23T21:49:37.689
      Event ID: 7036
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The Windows Error Reporting Service service entered the running state.
    
    Event[113]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-General
      Date: 2012-01-23T21:56:40.796
      Event ID: 12
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Production_Box
      Description: 
    The operating system started at system time ?2012?-?01?-?23T11:56:39.095997500Z.
    
    Event[111]:
      Log Name: System
      Source: EventLog
      Date: 2012-01-23T21:56:57.000
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Production_Box
      Description: 
    The previous system shutdown at 9:50:20 PM on ?23/?01/?2012 was unexpected.
    
    Event[105]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2012-01-23T21:56:45.648
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Production_Box
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Last edited by writhziden; 23 Jan 2012 at 18:16. Reason: Added sequence up to crash
      My Computer


  5. Posts : 102
    Win pro 64bit
    Thread Starter
       #5

    thanks
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    You're welcome. I edited my last post. I also added the sequence up to the crash. It may be due to the Volume Shadow Copy service, The Multimedia Class Scheduler service, or the Windows Error Reporting Service. Shadow copy would be part of the backup process.
      My Computer


  7. Posts : 102
    Win pro 64bit
    Thread Starter
       #7

    thanks, I don't really understand what these things do but I have paused my back up program and will keep it that way for a day or so and see if that is the problem.

    Cheers

    James
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #8

    If it continues, since the services that ran just prior to the crash are Windows based, I would suggest running SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Report back if the first time yields no integrity violations or if a fourth run still comes back with errors.
      My Computer


  9. Posts : 102
    Win pro 64bit
    Thread Starter
       #9

    will do

    thanks
      My Computer


  10. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #10

    Did pausing the backup program make the system stable, or did you proceed to SFC /SCANNOW?
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:35.
Find Us