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Windows 7: Continuesly explorer crash when browsing (c0000005)

23 Jan 2012   #1

Windows 7 64bit
Continuesly explorer crash when browsing (c0000005)

Hi! Im Sparow, Just found this forum through Google.
I have a pretty big problem regarding my Explorer, it keeps crashing when I browse through my music or photo's, video's or whatever that basically needs or shows a thumbnail I guess. It's pretty annoying cause it happens over and over again! I've tried a command (sfc) scan and virusscans, as well as i've booted with Clean Boot, Safe-Mode and did a System Restore.
Nothing seems to work.

My specs are
Windows 7 x64 ( Home Edition )
320 GB HDD
Build-in Video Card

The reliabilityreport tells me this:
Stopped working
Path to application: C:\Windows\explorer.exe

Problem with Signature
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000005
Exception Offset: 00000000000532d0
OS Version: 6.1.7601.
Local-id: 1043

Extra information about the problem:
Bucket-id: 52534511

I've got the dump logs uploaded in the attachment for extra information!
Would be more then happy if someone on this forum could help me solve it!

Thanks in advance,
Regards Sparow

My System SpecsSystem Spec
23 Jan 2012   #2

Win 8 Release candidate 8400

No DMP file included in upload. Try this method.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
24 Jan 2012   #3

Windows 7 64bit

Thanks for the answer ZigZag, enabled it, wasn't enabled properly and there's no Minidump folder.
Restarting now!
My System SpecsSystem Spec

24 Jan 2012   #4

Windows 7 64bit

Enabled, Restarted twice and made the crash happen on purpose, still nothing such as /Minidump in the windows folder.

By the way, i'm not getting any BSOD Crash. The explorer.exe is just giving the "Stopped Working"
error, but even when the error occurs I can still browse while the error is showing and explorer is restarting.
My System SpecsSystem Spec
25 Jan 2012   #5

Windows 7 64bit

Could someone help me solve this please.
My System SpecsSystem Spec
25 Jan 2012   #6

Windows 7 Home Premium 64 Bit

How many times did you run sfc /scannow? What were the results? It sometimes takes three times to resolve all problems if there are errors.
My System SpecsSystem Spec
25 Jan 2012   #7

Windows 7 x64 Ultimate

You probably have a bad codec installed, it's fairly common.

You can do a couple things.

Uninstall ALL codec packages that you have installed and then install Sharkey's codec pack instead. (Search this web site for info)

Or you can turn off thumbnails for explorer and it may stop crashing...

If you do get a mini dump looked at it may specifically point out which codec is doing it, but if not, this is probably the most likely place to start stabbing in the dark :)
My System SpecsSystem Spec
25 Jan 2012   #8

Windows 7 64bit

One before and one about 2 weeks back, but that should be in the log. I'll run one more.
I've tried ShellEx and such but no results either.
My System SpecsSystem Spec
25 Jan 2012   #9

Windows 7 64bit

I've got the K-lite pack installed for quiet a while now,
should remove that?
My System SpecsSystem Spec
25 Jan 2012   #10

Windows 7 x64 Ultimate

Did this problem JUST start happening? Can you think of anything you installed closer to when the problem happened?

Otherwise you can try waiting to get a good mini dump and try to trace it to a specific codec, but short of that, uninstalling any and all codec packs is the most likely thing to do.

Actually uninstall k lite and see if the problem goes away (reboot in between). Just to verify if that was it or not...

If so, then give Sharky's a try...
My System SpecsSystem Spec

 Continuesly explorer crash when browsing (c0000005)

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