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Windows 7: BSOD after restarting for Windows update

24 Jan 2012   #1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
BSOD after restarting for Windows update

My OS is Windows 7 Ultimate x64 Full Retail
I bought the laptop a year and half ago.
The HDD broke down about 2 months ago and I ended up replacing it over the break. After replacing the HDD, I installed Windows 7 a first time and while doing all the Windows updates, I encountered a BSOD after which Windows would not start properly. Fearing defects in the new HDD I installed linux, ran the SMART tool and saw nothing wrong. So I install Windows 7 again a week ago Sunday, and did not do all the updates because I was on slow internet. I just did the Windows update a few hours ago and after restarting this BSOD occurred.

Please help me figure out if there is something seriously wrong with my laptop, thanks.

My System SpecsSystem Spec
24 Jan 2012   #2

Windows 7 Home Premium 64 Bit


Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [J:\BSODDmpFiles\oxnume\Windows_NT6_BSOD_jcgriff2\012412-25927-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02855000 PsLoadedModuleList = 0xfffff800`02a9a670
Debug session time: Tue Jan 24 06:21:35.208 2012 (UTC - 7:00)
System Uptime: 0 days 2:28:49.332
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff96100310ff0, 0, fffff960001d65ae, 5}

Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Could not read faulting driver name
Probably caused by : win32k.sys ( win32k+1965ae )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arg1: fffff96100310ff0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff960001d65ae, If non-zero, the instruction address which referenced the bad memory
Arg4: 0000000000000005, (reserved)

Debugging Details:

Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b04100

fffff960`001d65ae 450fb61438      movzx   r10d,byte ptr [r8+rdi]





PROCESS_NAME:  explorer.exe


TRAP_FRAME:  fffff8800739f3d0 -- (.trap 0xfffff8800739f3d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000003500 rbx=0000000000000000 rcx=0000000000000010
rdx=0000000000000041 rsi=0000000000000000 rdi=0000000000000000
rip=fffff960001d65ae rsp=fffff8800739f560 rbp=fffff8800739f5d0
 r8=00000000fffffff0  r9=0000000000000000 r10=0000000000003000
r11=000000006f013570 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
fffff960`001d65ae 450fb61438      movzx   r10d,byte ptr [r8+rdi] ds:0004:00000000`fffffff0=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000287c3bf to fffff800028d1c40

fffff880`0739f268 fffff800`0287c3bf : 00000000`00000050 fffff961`00310ff0 00000000`00000000 fffff880`0739f3d0 : nt!KeBugCheckEx
fffff880`0739f270 fffff800`028cfd6e : 00000000`00000000 fffff961`00310ff0 00000000`00000000 fffff960`00310f00 : nt! ?? ::FNODOBFM::`string'+0x44791
fffff880`0739f3d0 fffff960`001d65ae : fffff900`c32e9998 fffff960`0009a689 fffffa80`05c7c990 fffff880`073a0000 : nt!KiPageFault+0x16e
fffff880`0739f560 fffff900`c32e9998 : fffff960`0009a689 fffffa80`05c7c990 fffff880`073a0000 00000000`050102a6 : win32k+0x1965ae
fffff880`0739f568 fffff960`0009a689 : fffffa80`05c7c990 fffff880`073a0000 00000000`050102a6 fffff900`c32e99f4 : 0xfffff900`c32e9998
fffff880`0739f570 fffffa80`05c7c990 : fffff880`073a0000 00000000`050102a6 fffff900`c32e99f4 fffff880`0739f5d0 : win32k+0x5a689
fffff880`0739f578 fffff880`073a0000 : 00000000`050102a6 fffff900`c32e99f4 fffff880`0739f5d0 00000000`00000001 : 0xfffffa80`05c7c990
fffff880`0739f580 00000000`050102a6 : fffff900`c32e99f4 fffff880`0739f5d0 00000000`00000001 fffff960`00317f00 : 0xfffff880`073a0000
fffff880`0739f588 fffff900`c32e99f4 : fffff880`0739f5d0 00000000`00000001 fffff960`00317f00 00000000`050102bd : 0x50102a6
fffff880`0739f590 fffff880`0739f5d0 : 00000000`00000001 fffff960`00317f00 00000000`050102bd fffff900`c32e9a50 : 0xfffff900`c32e99f4
fffff880`0739f598 00000000`00000001 : fffff960`00317f00 00000000`050102bd fffff900`c32e9a50 fffffa80`05c7c990 : 0xfffff880`0739f5d0
fffff880`0739f5a0 fffff960`00317f00 : 00000000`050102bd fffff900`c32e9a50 fffffa80`05c7c990 fffff900`c32e99f4 : 0x1
fffff880`0739f5a8 00000000`050102bd : fffff900`c32e9a50 fffffa80`05c7c990 fffff900`c32e99f4 fffffa80`069dad78 : win32k+0x2d7f00
fffff880`0739f5b0 fffff900`c32e9a50 : fffffa80`05c7c990 fffff900`c32e99f4 fffffa80`069dad78 00000010`00000000 : 0x50102bd
fffff880`0739f5b8 fffffa80`05c7c990 : fffff900`c32e99f4 fffffa80`069dad78 00000010`00000000 00000008`00000000 : 0xfffff900`c32e9a50
fffff880`0739f5c0 fffff900`c32e99f4 : fffffa80`069dad78 00000010`00000000 00000008`00000000 00000000`00000000 : 0xfffffa80`05c7c990
fffff880`0739f5c8 fffffa80`069dad78 : 00000010`00000000 00000008`00000000 00000000`00000000 0000ff00`00ff0000 : 0xfffff900`c32e99f4
fffff880`0739f5d0 00000010`00000000 : 00000008`00000000 00000000`00000000 0000ff00`00ff0000 000000ff`000000ff : 0xfffffa80`069dad78
fffff880`0739f5d8 00000008`00000000 : 00000000`00000000 0000ff00`00ff0000 000000ff`000000ff 000000ff`000000ff : 0x10`00000000
fffff880`0739f5e0 00000000`00000000 : 0000ff00`00ff0000 000000ff`000000ff 000000ff`000000ff fffff960`00310f00 : 0x8`00000000


fffff960`001d65ae 450fb61438      movzx   r10d,byte ptr [r8+rdi]


SYMBOL_NAME:  win32k+1965ae

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  win32k.sys


FAILURE_BUCKET_ID:  X64_0x50_win32k+1965ae

BUCKET_ID:  X64_0x50_win32k+1965ae

Followup: MachineOwner
The crash was fairly inconclusive. Possible causes are Memory problems... Graphics card memory problems... CMOS... Hard disk errors... Corrupted System Files... Missing Windows Updates... Drivers...

Thanks to Dave76 for help understanding possible causes.

Do the following steps and test after each to see if stability increases (the memory tests you can run concurrently as they will not increase stability unless you are forced to move modules around). Post back your results after each step, and if you get a blue screen crash, upload the files again and await further instructions after we are able to analyze the crash.
My System SpecsSystem Spec
26 Jan 2012   #3

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

Since I am dualbooting with ubuntu and that comes with memtest86+, I just ran it from the grub bootloader and started testing last night. After waking up my computer has already restarted and was just waiting for me at the windows login screen. Does that just mean no errors were found?
My System SpecsSystem Spec

26 Jan 2012   #4

Windows 7 Home Premium 64 Bit

Quote   Quote: Originally Posted by oxnume View Post
Since I am dualbooting with ubuntu and that comes with memtest86+, I just ran it from the grub bootloader and started testing last night. After waking up my computer has already restarted and was just waiting for me at the windows login screen. Does that just mean no errors were found?
Is Windows the default setting through grub? It may have failed and the computer restarted. You may have to run and monitor it, or you can download the bootable version and run that to see if it behaves differently.

Any luck running memtest86+?
My System SpecsSystem Spec
28 Feb 2012   #5

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

I had no way of getting a bootable media with memtest86+ (don't have a blank disc or usb). I decided I would borrow one from a friend if I ever get another BSOD and that hasn't happened yet, so yea... Thanks for all your help so far though and I hope I don't get another BSOD.
My System SpecsSystem Spec
28 Feb 2012   #6

Windows 7 Home Premium 64 Bit

Alright, keep us updated. :) Best wishes the system remains stable.\

Were you able to run memtest86+ eventually?
My System SpecsSystem Spec

 BSOD after restarting for Windows update

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