Experienced my first BSOD on my new build while playing BF3

0pTicaL · 27 Jan 2012

Followed all instructions in BSOD posting.

Running retail Windows 7 x64 Ultimate SP1 with all latest updates.

Age of system and OS is 3 months old.

Before the BSOD I've noticed symptoms whenever I play Battlefield 3. The system keeps asking me if I want to use Windows Basic Theme and said my system was out of memory, which I think is not possible since I have 2GB of video RAM and 8GB of system RAM.

I do not install anything unnecessary on my system other than things I need and know I will use. I run weekly full system images using Acronis TIH 2010 (build 7160)

Is there a way I can open and view the BSOD's error code? I forgot to take a picture when it BSOD'ed on me.

mgorman87 · 27 Jan 2012

No bluescreens in your report

I see in your MSINFO that MagicTune isn't installed properly and that it is also crashing a lot. Whatever it is, either remove it or reinstall it properly.

Code:

Event[206]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-01-27T06:27:23.021
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Kenpachi
  Description: 
The following boot-start or system-start driver(s) failed to load: 
MagicTune

Code:

Event[367]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2012-01-27T06:24:26.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Kenpachi
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa800ab33028, 0x00000000be200000, 0x000000000005110a). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .

Found a BSOD. It is STOP 0x124 which is a WHEA Hardware error
Stop 0x124 - what it means and what to try

Code:

Event[368]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2012-01-27T06:24:26.000
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Kenpachi
  Description: 
Unable to produce a minidump file from the full dump file.

This also can mean faulty hardware and it is why were not seeing any minidumps

Please run these hardware tests
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

0pTicaL · 27 Jan 2012

Thank you, mgorman87, for the quick response.

As for hardware test no.3 I'm running a SSD and OCZ's latest Vertex 3 has been known to cause BSODs every once in awhile. I do have their latest firmware (2.15) installed and have gone BSOD free up till now (guess I spoke too soon back then on their forums). Could the SSD be the culprit?

I will run the recommended tests and check OCZ's forums and report back.

0pTicaL · 27 Jan 2012

I'm looking at my Event Viewer and checking to see which apps are causing problems and I noticed this problem coming up a lot under Windows Logs -> System:

The driver detected a controller error on \Device\Harddisk5\DR1 (event ID 11)

The driver detected a controller error on \Device\Harddisk5\DR5 (event ID 11)

The driver detected a controller error on \Device\Harddisk5\DR6 (event ID 11)

The driver detected a controller error on \Device\Harddisk5\DR7 (event ID 11)

The driver detected a controller error on \Device\Harddisk5\DR9 (event ID 11)

The Intel(R) Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s). (event ID 7034)

mgorman87 · 28 Jan 2012

Yes I saw that too but I think its a USB drive not a hard drive so I didn't look too much into.it