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Windows 7: Random BSOD, sometimes when playing video

03 Feb 2012   #21
pilau

Windows 7 Ultimate 32bit
 
 

First crash. It happened when I was trying to download CCleaner (from the official website). The whole file was downloaded just before the BSOD was triggered.

It is notable that after restarting, the NOD32 antivirus startup scan was taking a lot longer than normal, utilizing max CPU, even though I deleted the downloaded CCleaner part-file upon logging in.

What steps I should take now, after having a BSOD with driver verifier?

Thank you very much in advance, Tom


My System SpecsSystem Spec
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03 Feb 2012   #22
writhziden

Windows 7 Home Premium 64 Bit
 
 

Upload the new crash report and we can take a look to see if the crash was due to Verifier and a driver conflict.
My System SpecsSystem Spec
03 Feb 2012   #23
pilau

Windows 7 Ultimate 32bit
 
 

Attached here are two crashes' worth of dump files. Cheers.
My System SpecsSystem Spec
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03 Feb 2012   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Both related to your network, I believe. uTorrent and firefox were blamed, and given your network crashes previous, I am beginning to conclude you have a network driver issue. Try uninstalling your network adapter drivers through device manager (make sure to tick the box to delete driver software for the device if prompted after hitting uninstall). If you need help with this, here are the steps.
To fully re-install a driver, use the following steps.
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Find the device you are trying to uninstall by expanding the appropriate set of devices
  6. Right click the device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  9. Restart your computer
  10. Install the latest driver for the device once Windows starts.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer
  11. Install the latest driver for the device once Windows starts.
My System SpecsSystem Spec
03 Feb 2012   #25
pilau

Windows 7 Ultimate 32bit
 
 

Would you advise uninstalling the adapter in Windows, disabling it in the BIOS and then installing a PCI network adapter? Because I have great quality Intel Pro NICs from my job. Or is it the wrong direction to solve this problem?
My System SpecsSystem Spec
03 Feb 2012   #26
writhziden

Windows 7 Home Premium 64 Bit
 
 

Try the method I described in my previous post first. If you continue to have problems, you can try the PCI network adapter after uninstalling the other in Windows and disabling it in the BIOS.
My System SpecsSystem Spec
04 Feb 2012   #27
pilau

Windows 7 Ultimate 32bit
 
 

Okay thank you very much. I really appreciate the time you put into helping me. Cheers.
My System SpecsSystem Spec
04 Feb 2012   #28
pilau

Windows 7 Ultimate 32bit
 
 

By the way, please have a look at this page by Intel. It says over there that Windows 7 already contains the latest driver for my network interface:
Network Connectivity — A guide to Intel® PRO/100 Network Adapter drivers
My System SpecsSystem Spec
04 Feb 2012   #29
writhziden

Windows 7 Home Premium 64 Bit
 
 

Quote   Quote: Originally Posted by pilau View Post
By the way, please have a look at this page by Intel. It says over there that Windows 7 already contains the latest driver for my network interface:
Network Connectivity — A guide to Intel® PRO/100 Network Adapter drivers
I understand that you probably have the latest driver already. Even if you have the latest driver already, sometimes drivers get corrupted and need to be installed again to repair the corrupted files. The steps outlined in my previous post guarantee the corrupted files are removed and replaced with working versions. :)
My System SpecsSystem Spec
04 Feb 2012   #30
pilau

Windows 7 Ultimate 32bit
 
 

Okay, followed your steps exactly. Of course after restarting Windows automatically installed the Microsoft supplied version of driver - which is the exact same version as of the latest Intel-supplied driver.

I then updated the driver with the one I got from Intel's website. And luckily Windows accepted it.

Now we'll see. I haven't disabled Driver verifier, by the way. Should I keep it running? Or does it removes itself from starting with windows after restarting/updating drivers?
My System SpecsSystem Spec
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 Random BSOD, sometimes when playing video




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