Windows 7: Bluescreen. "Power state failure"

curtisnmk · 28 Jan 2012

I just got this new
HP Pavilion dv6-6b91eo laptop:

Product number: A3L50EA#UUW
Intel i7-2670QM CPU @ 2.20GHz
8 GB Ram
1 TB Harddrive 5200 rpm
Radeon 6770m 2 GB dedicated
Windows 7 Ultimate 64-bit
Full HD anti-glare

it's a very nice computer, but i already experienced alot of problems with it.

1. the computer display is set to turn off after 5 min. as standard, then you have to move your mouse to turn it on again. but the problem is that some times when the display is off i can't turn it on agian no matter which buttons i press not even when moving the mouse, but the laptop is still running, so i have to hold the power button 'till it turns off, and then when i turn it on the laptop will work just fine. what's wrong?

2. some times when i use the computer and everything just work fine, then suddenly it won't open programs like itunes, task manager etc. and it's kinda running slow too, and it's all pretty strange, so what i do is i press start and then shut down, then it will begin to shut down and shows the shutting down logo, but then it will just keep on showing that logo. so i have no choice, the only thing i can do is hold the power button agian. and when turn it on, it all work nice again. what's with this?

3. then when i leave the laptop on for a while and comeback it will show a bluescreen which says "Driver power state failure". and the cpu is running at its max, the only way to shut it down is to hold the power buttom again:

here's my dump file: 012812-31668-01.dmp

I have attached the Windows_NT6_BSOD_jcgriff2.

so i reformatted my computer and now i still get the same issues. i'm really dissapointed about this, i mean my old cheap compaq laptop had none of this problems, but this high performance laptop have so many issues.

can someone please help me out and solve these issues.

Thanks
Curtisnmk

Azo · 28 Jan 2012

Theoretically the USB Driver X64_0x9F_3_WUDFRd_IMAGE_usbhub.sys is causing what is called an inconsistent power state. But generally speaking, Microsoft drivers are never faulty. Use this tool to verify the actual culprit driver: Using Driver Verifier to identify issues with Windows drivers for advanced users

P.S. Don't forget to backup your data before you try this !

curtisnmk · 28 Jan 2012

well i have partitioned my HDD in two a C: windows D: my data so if i move my data from c to d will it get affected by the driver verifier, and i don't understand how it should affect my data when it it supposed to verify, can you explain further?

Azo · 28 Jan 2012

As long as your data is in D: it's ok, but once one of my friend screwed his both partitions as well. A removable drive is recommended. Let us know what the verifier finds.

curtisnmk · 28 Jan 2012

can you explain how verifier works, and what it will do.

Azo · 28 Jan 2012

Of course I can. Here's how:

Quote:

Driver Verifier is a tool included in Microsoft Windows that replaces the default operating system subroutines with ones that are specifically developed to catch device driver bugs. Once enabled, it monitors and stresses drivers to detect illegal function calls or actions that may be causing system corruption. It acts within the kernel mode and can target specific device drivers for continual checking or make driver verifier functionality multithreaded, so that several device drivers can be stressed at the same time.It can simulate certain conditions such as low memory, I/O verification, pool tracking, IRQL checking, deadlock detection, DMA checks, IRP logging etc. The verifier works by forcing drivers to work with minimal resources, making potential errors that might happen only rarely in a working system manifest immediately. Typically fatal system errors are generated by the stressed drivers in the test environment, producing core dumps which can be analysed and debugged immediately; without stressing, intermittent faults would occur in the field, without proper troubleshooting facilities or personnel.
Driver Verifier (Verifier.exe) was first introduced as a command-line utility in Windows 2000[1]; in Windows XP, it gained an easy to use graphical user interface, called Driver Verifier Manager using which it is possible to enable a standard or custom set of settings to select which drivers to test and verify. Each new Windows version has since introduced several new, more stringent checks for testing and verifying drivers and detecting new classes of driver defects.
Driver Verifier is not normally used on machines being used for productive work. It can cause undetected and relatively harmless errors in drivers to manifest, especially ones which are not digitally signed by Windows Hardware Quality Labs, causing blue screen fatal system errors. It also causes resource-starved drivers to underperform and slow general operation if the constraints imposed by verifier are not reversed after debugging. Microsoft recommends not all drivers should be verified at the same time.

curtisnmk · 28 Jan 2012

how long will it take? i have alot of data to backup, do you think it will delete anything i leave my data on my computer.

what do you think about the first two issues im having? do you think it is related to the blue screen.

i formatted my laptop for like 10 days ago, already same day i experienced the first two issues, but it is first time today that i'm having the blue screen, after formatting, i got the blue screen 3 or 4 times before formating, and i had the same issues? please can anybody tell what this is all about. is it software/windows/driver issues or is internal hardware like gpu, ram, HDD, cpu??

Azo · 28 Jan 2012

Look nothing can be guaranteed. So I prefer a backup as better safe than sorry. Infact it might be a bios problem, a hardware problem. We are just trying to see if our thoughts are in the right direction or not. BTW do you use any McAfee software? I know you use AVG but still asking...

curtisnmk · 28 Jan 2012

no i only use avg

curtisnmk · 28 Jan 2012

which options do i have to choose in verifier? can you explain step by step?