Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Laptop refuses to boot, showed an error 0211 once.

28 Jan 2012   #1
Ty Tonus Burman

Windows 7 Home Premium 64-bit.
Laptop refuses to boot, showed an error 0211 once.

Hey 7 forums,

My friend just dropped off her computer saying that its not turning on.

I plugged it in, and powered it up, and a black screen came on saying a few things, including the name of the HDD, the name of the computer, etc, but three of the lines it showed caught my eye, so i felt like i should share them with you:

System BIOS shadowed
Video BIOS shadowed

Error: 0211 Keyboard Error

it said press any key to continue, so i did, and it booted to the login screen, but after that, it just went to a black screen with a mouse that was incapable of movement.

I force rebooted, and now, just like she had described, it refuses to turn on. The HDD light is blinking, and the fans are going, but the screen doesn't show anything.

Apart from that, I haven't had much time to look at it, so i apologize for not being able to give you all more to go off of.

Any help would be appreciated, thank you.

My System SpecsSystem Spec
29 Jan 2012   #2

Microsoft Windows 8.1 Pro 64-bit

Hello Ty,

What kind of computer is this, and if it is custom, could you post the specs?

Does the computer have any kind of "CMOS" button to reset the BIOS? If not, completely unplug the computer (and if a laptop, remove the battery). Find the motherboard and remove the battery (even laptops should have this located somewhere and easy to get to). If you need help, you might try searching a how-to, or watching a how-to youtube video for removing motherboard batteries.

See this thread, and carefully go through each step (unlike the original poster in the thread). Afterwards, post back here. Say whether you've gone through every step without success, or that it is fixed. Let me know!
My System SpecsSystem Spec
31 Jan 2012   #3
Ty Tonus Burman

Windows 7 Home Premium 64-bit.

Dust. Unfortunately, this laptop doesn't give access to it's CMOS battery (and i know what to look for, because ive had to remove one from my computer in the past.

As well, since this is a friends laptop, and not my own, I don't have answers to the questions you asked Sway however, i can make an educated guess:

Activated? Yes. Windows Vista genuine from Dell

Drivers and updates? Dont know..

Antivirus? Presumably none

Battery loose or over-heating? No

Hope this helps.
My System SpecsSystem Spec

31 Jan 2012   #4

Microsoft Windows 8.1 Pro 64-bit

Hello Ty,

They do have a Vista forums more specific to that OS here: Vista Forums, as this is the Seven Forums.

But just in case not too many people are on it, I will attempt to help you out.

Apparently, Shadow BIOS is meant to make your computer boot up faster, but it has potential to be harmful if it happens to write to the memory. Can you get into the BIOS (the button might be ESC, DEL, or a Function Key; press the key repeatedly until you get in)? If so, there should be an option to reset it. Reset the BIOS, and double check to make sure "Shadow BIOS" and anything "Shadow" is set to "Disabled". Tip: It is located in the "Advanced" Tab of the BIOS

Attempt a System Restore to a point before the problems started: System Recovery Options

Run these tools if you can't do the previous and/or you continue to experience problems:
Startup Repair
SFC /SCANNOW : Run in Command Prompt at Boot

Let me know how it goes
My System SpecsSystem Spec
01 Feb 2012   #5
Ty Tonus Burman

Windows 7 Home Premium 64-bit.


Whoa, can't believe I let that one slip. I didn't even realize that I had a vista computer on my hands. I've been on the 7 Forums for a few days in a row now, it became habit. Sorry about that.

Unfortunately, i can't do anything you suggested, because the screen itself doesnt turn on.

The first time i tried it, like i said in the initial post, it got to the log in screen. But since then, like my friend has described, it won't turn on at ALL. The screen doesn't even illuminate or anything.. I'm thinking it's a hardware issue.. although if it was, it's weird how i managed to get the screen to work at least once..
My System SpecsSystem Spec
02 Feb 2012   #6

Microsoft Windows 8.1 Pro 64-bit

Are there any monitors you have nearby that you can hook up to the laptop (provided it has such hookups)? Otherwise, look into getting it RMA'ed if possible or ask any repair shops if they can fix your laptop for you
My System SpecsSystem Spec

 Laptop refuses to boot, showed an error 0211 once.

Thread Tools

Similar help and support threads
Thread Forum
Laptop powers itself on and refuses to stay turned off
Hello, So my Sony Vaio has decided now to never turn off. Go to the power button and press shutdown, it shuts down and then once it is finished powering off (all lights go out and everything) it powers its self back up. Remove the battery and wait 5 minutes, replace the battery it powers...
General Discussion
My Windows 7 laptop refuses to charge
Hello! I am new here and do not know where I should put this thread exactly, so please forgive me for placing it in a wrong spot. Please also forgive any grammatical mistakes as I'm typing this on my phone. I have a problem where my laptop won't charge. It was working fine until I tripped on the...
Performance & Maintenance
This computer refuses to boot
My step-son got tired of calling the Geek Squad to repair his Dell XPS 410 computer with Windows Vista Home Premium and retired it. He got a Mac Notebook to replace it. He gave the Dell computer to me to do with what I wished. My plan is to remove Vista and all data and replace it with W7 Ultimate...
General Discussion
Windows 7 Refuses to Boot
I have a tower system based on an ASUS M5A78L running Windows 7, and it is refusing to go past the ASUS Boot Screen. I also have a dismountable USB based Seagate backup drive that if I remove before booting results in the boot process completing, but not if it is present. I have had USB problems...
Hardware & Devices
Laptop screen refuses to turn on
Hello, when I close the lid and open it again the screen doesn't turn on and still closed and I have to shut down from the button. also I edited the power options to do nothing when closing the lid. please help :)
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:55.
Twitter Facebook