Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD after Reinstall on idle

30 Jan 2012   #1

Win 7 64-bit
BSOD after Reinstall on idle

I have HP G61 that was working fine until around Christmas. Then I got BSOD on wake-up after idle. I did start-up repair, it ran fine. I thought it was fixed. It worked all day. I shut it off and restarted it many times, closed it down for the day. The next morning, same story. It acts like it is going to come up, starts the swirl of colored dots, then BSOD. I did chkdsk/r, clean. I updated everything I could through Windows. I was running Norton, but now I don't have anything. I have to keep reinstalling it every time I do a clean reinstall. The last reinstall was on the 21st. It is running 64-bit Win 7, oem. I believe I have attached the requested reports, but I don't know how to read them! Any help would be appreciated.

My System SpecsSystem Spec
30 Jan 2012   #2
Microsoft MVP


No memory dumps included in the uploaded reports. Please do the following:
Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump
SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates
No significant findings in the uploads. You'll have to make sure we get a copy of the memory dump in order to proceed from here. SP1 is the most important thing, so make sure it's installed by following the directions above.

Good luck!
My System SpecsSystem Spec
02 Feb 2012   #3

Win 7 64-bit

Installing updates for drivers, now. I can't find the memdump files. Went to Computer, C, Windows, no minidump, no memorydump. I have a partition called hp utilities, but no memorydump or minidump. I found an update to the BIOS, and ran it. I am installing SP1 now.
My System SpecsSystem Spec

02 Feb 2012   #4
Microsoft MVP


There are several different reasons for why you might not have dump files.
Please get this info from the next BSOD (it's the stuff in RED):
My System SpecsSystem Spec
03 Feb 2012   #5

Win 7 64-bit

I will. I don't get that window very often. Usually just black, with non-responsiveness. The blue wireless assist light stays on, though, just no interaction. I left it in sleep last night, and it came back up this morning, but I restarted it, and got the same black screen after the windows logo. I am running Startup Repair now so I can get back in.
My System SpecsSystem Spec

 BSOD after Reinstall on idle

Thread Tools

Similar help and support threads
Thread Forum
IE10, IE11 will NOT reinstall into Win7 after op/sys reinstall/repair
Recently I had to *reinstall* the op/sys. Something got into my user profile documents & corrupted the files including the network ability to connect to the internet. Not wanting to dump the op/sys I chose the route of using the install disc to *overwrite* the current system to correct the...
Browsers & Mail
BSOD after laptop sitting idle / Not sure how long of idle time
BSOD happens randomly, not all the time. Dump files attached
BSOD Help and Support
Display goes dark after 5 min idle; set to turn off after 30 min idle
My display turns off (goes to black screen) after 5 minutes idle, even though I have display set to turn off after 30 minutes idle and the computer to sleep after 1 hour idle (this was done under Power Options in the Control Panel). This just started after the last big Microsoft updates were...
General Discussion
BSOD - getting BSOD error 0x0000003b a lot while idle or playing music
My computer has been doing this a lot recently and its started doing it more often, usually the 0x0000003b code pops up when either windows media player is on or when it is stood idle for a while. Using NirSoft's bluescreen viewer it stating that the ntoskrnl.exe is the problem in all minidumps, it...
BSOD Help and Support
BSOD - Crashes while computer idle/not idle (Unpredictable)
Windows 7 Enterprise 64bit Clean installation to windows 7 from Windows XP professional Hardware 18 months old OS installed 2 weeks ago I am currently facing the lovely BSOD error. The computer was recently upgraded from windows XP to Windows 7 enterprise 64bit , this was a fresh...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:17.
Twitter Facebook Google+