BSOD after waking computer from sleep mode

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  1. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #21

    An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
    a. Backup your system and user files
    b. Create a system restore point
    c. If you do not have a Windows 7 DVD, Create a system repair disc
    d. Run Driver Verifier

    If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using System Restore OPTION TWO.

    Thanks to zigzag3143 for contributing to the Verifier steps.
    If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
      My Computer


  2. Posts : 15
    windows 7 home premium 64bit
    Thread Starter
       #22

    should i update my synaptics
      My Computer


  3. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #23

    What is the current date on the drivers? If it is before July, 2009, I recommend updating it.
      My Computer


  4. Posts : 15
    windows 7 home premium 64bit
    Thread Starter
       #24

    ok ill check all my drivers again on the dates
      My Computer


  5. Posts : 15
    windows 7 home premium 64bit
    Thread Starter
       #25

    ok i uninstalled my tablet and so far i have absolutely no bsod but now a new problem has arisen i kinda need my tablet and if it keeps messing with my computer what should i do
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #26

    You can try finding a newer version to install or contact the company and let them know the problems you are having if you continue to have them after installing the device again. They should provide support for the device and its drivers.

    If the drivers are older, you can also try installing using the steps to Drivers - Install Vista Drivers on Windows 7.
      My Computer


  7. Posts : 15
    windows 7 home premium 64bit
    Thread Starter
       #27

    Just when I thought I had finally figured out the problem i got another bsod
      My Computer


  8. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #28

    Antivirus Software:
    Code:
    ccsvchst.exe	c:\program files (x86)\norton 360\engine\5.2.0.13\ccsvchst.exe	1992	8	1024	10240	2/12/2012 7:52 PM	10.1.1.16	126.96 KB (130,008 bytes)	2/2/2012 8:29 PM
    ccsvchst.exe	c:\program files (x86)\norton 360\engine\5.2.0.13\ccsvchst.exe	3104	8	1024	10240	2/12/2012 7:52 PM	10.1.1.16	126.96 KB (130,008 bytes)	2/2/2012 8:29 PM

    Possible out of date drivers:
    Code:
    wacommousefilter	fffff880`04c0d000	fffff880`04c15000	Fri Feb 16 11:12:17 2007 (45d5f401)	00005ace		wacommousefilter.sys
    GEARAspiWDM	fffff880`049c8000	fffff880`049d5000	Mon May 18 06:17:04 2009 (4a1151c0)	000159b4		GEARAspiWDM.sys
    wacommousefilter.sys
    GEARAspiWDM.sys


    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [D:\Kingston\BSODDmpFiles\midna34704\Windows_NT6_BSOD_jcgriff2\021212-50341-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) UP Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`02c1d000 PsLoadedModuleList = 0xfffff800`02e62670
    Debug session time: Sun Feb 12 19:50:25.022 2012 (UTC - 7:00)
    System Uptime: 0 days 1:10:26.645
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................
    Loading User Symbols
    Loading unloaded module list
    .............
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000096, fffff80002ccab5a, 0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+1ba )
    
    Followup: MachineOwner
    ---------
    
    kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000096, The exception code that was not handled
    Arg2: fffff80002ccab5a, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.
    
    FAULTING_IP: 
    nt!KeStackAttachProcess+1ba
    fffff800`02ccab5a 0f22d8          mov     cr3,rax
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000000000000
    
    ERROR_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.
    
    BUGCHECK_STR:  0x1E_c0000096
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ce5588 to fffff80002c99c40
    
    STACK_TEXT:  
    fffff880`0353efe8 fffff800`02ce5588 : 00000000`0000001e ffffffff`c0000096 fffff800`02ccab5a 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0353eff0 fffff800`02c992c2 : fffff880`0353f7c8 fffffa80`02401b60 fffff880`0353f870 fffffa80`08793f48 : nt! ?? ::FNODOBFM::`string'+0x4977d
    fffff880`0353f690 fffff800`02c97bca : fffff880`0353f8b0 fffff8a0`14747010 00000000`0000006b 00000000`00000000 : nt!KiExceptionDispatch+0xc2
    fffff880`0353f870 fffff800`02ccab5a : 00000000`00000000 fffffa80`02401b60 fffffa80`02401b60 fffff800`02f6cdb3 : nt!KiGeneralProtectionFault+0x10a
    fffff880`0353fa00 fffffa80`037249a0 : fffff880`0353fb80 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeStackAttachProcess+0x1ba
    fffff880`0353fa80 fffff880`0353fb80 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`037249a0
    fffff880`0353fa88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`0353fb80
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KeStackAttachProcess+1ba
    fffff800`02ccab5a 0f22d8          mov     cr3,rax
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  nt!KeStackAttachProcess+1ba
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e02aaa3
    
    FAILURE_BUCKET_ID:  X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba
    
    BUCKET_ID:  X64_0x1E_c0000096_nt!KeStackAttachProcess+1ba
    
    Followup: MachineOwner
    ---------
    The .dmp file is rather inconclusive. Possible causes are Memory problems... Viruses... Corrupted hard disk file system... Corrupted System Files... Lack of Windows updates... Drivers...
    Thanks to JMH for helping with my understanding of this crash.


    What steps have you used so far to try to resolve the issue? Have you tried contacting the manufacturer of your Pen software/device?
      My Computer


 
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