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Windows 7: Notebook crashes while on battery

02 Feb 2012   #1

Windows 7 Home Premium 64bit
Notebook crashes while on battery

While using my notebook on battery it crashes. There is no BSOD and I need to plug in to AC and turn back on.

When I turn it back on the battery level can sometimes be at 41%. It does not give a warning or noise just switches off.

I have tried to follow some of the previous posting instructions but not been able to work out the problem. The battery check says 100% and I have used compressed air to blow out the vents.

The notebook is 18 months old, I have extended warranty but if it is the battery I assume it wont be covered.

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv6 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, 2266 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.29, 7/11/2011
SMBIOS Version 2.6
Hardware Abstraction Layer Version = "6.1.7601.17514"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.80 GB
Available Physical Memory 1.63 GB
Total Virtual Memory 7.60 GB
Available Virtual Memory 4.90 GB
Page File Space 3.80 GB

My System SpecsSystem Spec
02 Feb 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64

Welcome to Seven Forums palmygav.

Does sound like a bad battery.
Have you made sure the interior battery connector is clean and not blocked?
Do you know someone that you can borrow a battery from for testing?
If not, then you can either take or send it for testing, or replace the battery.

Other issues.
Go to your laptop support page and load the bluetooth driver, appears that there isn't one.

System Events Log, for reference:
  Log Name: System
  Source: volsnap
  Date: 2012-02-01T22:05:09.294
  Event ID: 14
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gavin-Laptop
The shadow copies of volume C: were aborted because of an IO failure on volume C:.
  Log Name: System
  Source: Service Control Manager
  Date: 2012-02-01T15:29:51.244
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gavin-Laptop
The Apple Mobile Device service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
My System SpecsSystem Spec

 Notebook crashes while on battery

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