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Windows 7: Random BSOD

02 Feb 2012   #1

Windows 7 64 Bit
Random BSOD

Hi there... someone plaese help!

I'm getting random BSOD.

I've done memtest... 8 passes all OK.
I've run HD Pro... all OK.
I believe all drivers and firmware is up to date.

Just from what I can see it appears a service is unable to start... but I don't know which one or why.

I've attached a zip file wihich includes sys info, event info, dump file etc.

I'd really appreciate some assistance here!



My System SpecsSystem Spec
02 Feb 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

Please upload a jcgriff2 report

Your single crash doesn't tell me much.

Lets start off by enabling driver verifier

Driver Verifier - Enable and Disable

Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.
Please check under device manager for this and try to update it. You may have to show hidden devices. It's under non plug and play drivers


Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Feb  2 18:02:20.867 2012 (UTC - 5:00)
System Uptime: 0 days 1:12:14.383
Probably caused by : win32k.sys ( win32k!zzzLockDisplayAreaAndInvalidateDCCache+106 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!zzzLockDisplayAreaAndInvalidateDCCache+106
BiosReleaseDate = 02/15/2011
SystemManufacturer = ASUSTeK Computer Inc.
SystemProductName = G53SW
CPUID:        "Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
My System SpecsSystem Spec
02 Feb 2012   #3

Windows 7 64 Bit
Thanks... but...

Many thanks for your prompt reply.

I checked Security Processor Loader Driver and it was not working... but on restart it now appears to work fine. When I right click on it and look at properties there is no option to update driver... seems there is only an uninstall option.

Could it be that a depenedent device/service is not working properly?

Also, I have run verifier before but I don't knwo how to access the data after a BSOD.


My System SpecsSystem Spec

03 Feb 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

When you run verifier it will BSOD if it finds a bad driver. Once it BSOD, you are to upload a new report here so I can take a look at it
My System SpecsSystem Spec
03 Feb 2012   #5

Windows 7 64 Bit
Which report?

Thanks... but which report/file would you like me to upload?
My System SpecsSystem Spec
03 Feb 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

The jcgriff2 report
My System SpecsSystem Spec
03 Feb 2012   #7

Windows 7 64 Bit

Apologies for my ignorance... but where would this be located?
My System SpecsSystem Spec
04 Feb 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

My System SpecsSystem Spec
04 Feb 2012   #9

Windows 7 64 Bit

Thanks... here is the jcgriff2 report.
My System SpecsSystem Spec
04 Feb 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit

Are you running any system cleaners like CCleaner because I don't see any minidumps in your report? System cleaners will delete the important minidumps.

Looking through your event logs, you have lots of BSOD, but none of the minidumps are there.

Check in C:\windows\minidump for any files and upload them here.

I see the security loader is fixed, but now there is an error about your Bluetooth. Have you disabled or uninstalled it? Do you use it?

  Log Name: Application
  Source: Windows Error Reporting
  Date: 2012-02-03T10:47:08.000
  Event ID: 1001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: VP2011
Fault bucket X64_0xDE_nt!MmPurgeSection+fffffffffffe8dcd, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:

Attached files:

These files may be available here:

Analysis symbol: X64_0xDE_nt!MmPurgeSection+fffffffffffe8dcd
Rechecking for solution: 0
Report Id: 020312-5350-01
Report Status: 0

Usual causes: Device driver, ?Memory

If you haven't, please enable driver verifier following the instructions I posted earlier.
My System SpecsSystem Spec

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